Total Moving Solutions Reviews 

566
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and professional staff who provide clear communication, expert advice, and reliable support throughout the entire international moving process. Consumers also deeply appreciate the transparent pricing, helpful guidance, and efficient delivery services that make complex relocations remarkably smooth and completely stress-free. Some reviewers were not happy with frustrating delivery delays, poor item handling, and unexpected scheduling changes that caused significant additional stress. A few people also mentioned troubling issues with damaged belongings and extra unexpected financial costs incurred during their long-distance relocation experience.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire moving process.... See more

Service

People report positive experiences with service, highlighting a smooth and professional moving process from... See more

Delivery service

Clients share satisfaction and positive opinions on delivery service, noting that movers are professional,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Price

Customers had positive experiences with price, reporting that quotes were competitive and far lower than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From Start to Finish Excellent. We have Moved from Perth Birmingham UK to Perth Western Australia. We got quotes from multiple companies and I have to say TMS were very competitive. But not onl... See more

Company replied

Rated 5 out of 5 stars

Amazing experience moving countries with TMS. They were super accommodating as I did not know the exact move date for a while and kept me updated on the process the whole time. Everything arrived in g... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Christian and his team took the stress out of moving from Belgium to the UK. We had quite a short deadline to get things organised and no idea where to start or what was involved... See more

Company replied

Rated 5 out of 5 stars

Upon gathering a number of different quotes for a move from Netherlands back to the UK, myself and my partner settled on TMS. What a stroke of luck that turned out to be... Christian was assig... See more

Company replied


Company details

Written by the company

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

566 reviews

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4.8

All reviews

(566)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mike and James were amazing

Mike and James were amazing, they provided me with the best quote and service and my stuff arrived so quickly.
I definitely recommend and would use them again. 😊

27 August 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the lovely review, Jessica.

It was a pleasure to be able to assist you with your removal from the UK to Madeira.

We really appreciate the recommendation and wish you all the very best for the future.

Many thanks,

James

Rated 5 out of 5 stars

Excellent Service

Excellent Service
Thankyou to Steve for always being there on the end of the phone. You were a pleasure to do do business with.
The move was arranged perfectly from start to finish.
Your removals team did a superb job.

24 August 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Val.

I have shared your kind words with Steve who was your Move Manager.

Thank you for your business.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Moved from Ireland to Germany

Moved from Ireland to Germany. Was very pleased with the experience. Items were delivered with care.

26 August 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review, Fanahan.

Really pleased to hear you were happy with your removal service with TMS to Germany.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

From Start to Finish Excellent.

From Start to Finish Excellent.

We have Moved from Perth Birmingham UK to Perth Western Australia. We got quotes from multiple companies and I have to say TMS were very competitive. But not only was the price right but the service went with it. From the video call to assess how much space we would need to the updates from pre collection to delivery in Perth.

Thank you to Christian who has made our home move across the globe stress free.

Anyone looking for an international moving company, I highly recommend Total Moving Solutions.

26 August 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great 5* review, William.

Great to hear how happy you have been with the customer serviced provided by Christian your Move Manager and also how pleased you are with the removal service itself too.

Thank you again for your business.

Wishing you all the best in Australia.

Many thanks,

James

Rated 5 out of 5 stars

Amazing experience

Amazing experience moving countries with TMS. They were super accommodating as I did not know the exact move date for a while and kept me updated on the process the whole time. Everything arrived in good condition. Thanks again! :)

7 August 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Tara.

So pleased how happy you have been with your removal service from England to Ireland.

Thank you again for your business and wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Christian was amazing for us we moved from Surrey england to county Clare ireland

Christian was amazing for us we moved from England to Ireland and they couldn’t have made it any easier and he even answered every single one of my questions with a helpful answer even my stupid questions haha if I ever move again il 100 percent be contacting Christian excellent service and a genuine great guy.
Cheers
Colin

18 August 2026
Unprompted review
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Reply from Total Moving Solutions

Thank for the great 5* review, Colin.

Christian is a long standing member of the team who is brilliant at his job and always wishes to give our customers 100%.

Thank you again for your business and wishing you all the best in Ireland.

Many thanks,

James

Rated 5 out of 5 stars

We had a great experience with TMS…

We had a great experience with TMS moving from Republic of Ireland to Scotland. The teams involved were communicative throughout, fast at loading and unloading and thoughtful with our belongings. Thank you again!

14 August 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Alice.

I am pleased to hear you have been happy with your removal service from Ireland to Edinburgh.

Thank you for your business and wishing you all the very best for the future.

Many thanks,

James

Rated 5 out of 5 stars

Made my move to Scotland way easier.

Made my move to Scotland way easier.
Everyone I encountered throughout the move have been very professional yet very friendly. Definitely a recommendation to anyone looking for a moving company.

20 August 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Chiu.

I have shared your kind words with Christian who was your Move Manager.

Thank you for entrusting your removal with ourselves and also for the recommendation.

Wishing you all the very best for the future.

Many thanks,

James

Rated 4 out of 5 stars

Excellent service from TMS — let down slightly by the Porto delivery

Moved from London to Porto a month ago and contacted them. The price was competitive and TMS in general was amazing especially my move manager Scott was class and accommodated my every need even though a lot of were last minute. The movers in London were amazing and worked really hard during the hottest day of the year. They were coordial and helpful. The move took 9 days and it was earlier than the three weeks stated. Now the reason I am not giving them 5 stars is the company contracted by TMS, although were solid in the London leg was nowhere near as good during the delivery in Porto. Firstly they arrived 1 hour ahead of the timeslot given and if I didn’t spot them randomly while walking on the road, I wouldn’t have been able to give them access to the property. They also damaged a few of my stuff which I later am to receive compensation for. If the service in Porto was as solid as in London I wouldn’t have hesitated to give them 5 stars. Overall a solid experience especially thanks to Scott and James who kept in contact with me throughout and made the move stress free

29 June 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Ragib.

I am pleased to hear we were competitive on price and that you have been happy with the service provided.

Upon review of your file, I can see that this pay out via the claims team has been accepted by yourself and should be processed within the coming days.

Thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

Simply the best...

Upon gathering a number of different quotes for a move from Netherlands back to the UK, myself and my partner settled on TMS. What a stroke of luck that turned out to be...

Christian was assigned as our move manager and he couldn't have made the process any smoother. Being the first time either of us had attempted a move of such magnitude we were going into it with many concerns and worries. At every step of the way, Christian was there to provide re-assurance, expertise, key information, common sense, and of course a nice bit of banter and a good old moan about the football results at the other end of the line...

Thanks TMS for helping us in so many ways as we took on this huge challenge of relocating, we are so very grateful!

Tom and Mary

18 July 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the fantastic review, Tom & Mary!

So pleased you have been happy with your removal service back to the UK.

Thank you for your business and wishing you both all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Christian Woodall was great to deal…

Christian Woodall was great to deal with and always communicative on the progress of everything during the packing and shipping ! Thanks again !

26 April 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review KY.

I have shared your kind words with Christian who was your Move Manager

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

excellent helpful communication and…attention to detail

excellent helpful communication and attention to detail. Enabled problem free part removal from France to UK

1 July 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review.

I am thrilled you have been happy with the service from France to the UK.

Thank you again for your business and wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

TMS have been fantastic

TMS have been fantastic. James, Christian and the whole removal team all provided superb service in their various roles. Quick communication in a friendly manner with impeccable attention to detail. It’s clear that they love what they do and pride themselves in offering the highest level of customer service you’ll ever find. Highly recommend!

5 July 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review.

It has been a pleasure to be able to assist you with your local removal.

Thank you for the recommendation and your business.

Wishing you all the very best.

Many thanks,

James

Rated 1 out of 5 stars

Very poor and costly experience with Total Moving Solutions

We originally booked TMS for a move from the UK to Spain. Our plans later changed to Thessaloniki, Greece, and we understood that this would require a revised arrangement and additional cost.

However, the move became increasingly difficult to manage. Timelines, requirements and charges changed repeatedly throughout the process. We were given an eatimated delivery timeframe, signed a lease, booked flights and relocated our family with a toddler while my wife was pregnant on the basis of that plan. Collection was then delayed, new paperwork and costs appeared later, and a further £865 charge was raised only two days before delivery. We had to rent double accommodation to have a furnished place for a month, and we had little practical choice but to pay their extra charge in order to receive our belongings. We were given a deadline and said that the items would not be delivered till the last minute extra bill was paid.

There were helpful moments from individual people, including the final delivery crew in Greece who were punctual and professional. But taken as a whole, the experience was terrible.

When our belongings finally arrived, several items had suffered serious damage. A hardwood table and a hardwood bed frame were broken, a chest of drawers was deeply damaged, our almost-new mattress had been punctured and badly stained with dirt, and a number of boxes were torn, crushed or dirty. The delivery crew themselves commented on the poor condition in which parts of the shipment appeared to have been transported. And used very colourful language to describe the people involved.

TMS ultimately offered £360 under its £40-per-item limited-liability terms. And did not engage with us on the fact that the shipment was clearly severely mishandled somewhere. We accepted because we needed to close the matter, but it did not come close to covering the cost of replacing the damaged items mattress, bed, table and other household items.

International moves are complicated, and changes can happen. What made this experience so disappointing was the repeated moving of costs and timelines, the lack of control we had once the process was underway, and the lack of meaningful ownership from TMS when things went wrong.

I would not use TMS again. Anyone considering them should make sure every possible charge, delivery condition, liability limit and contingency is clarified in writing before booking. And be careful storing or sending anything you hold dear with them.

30 June 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to share such detailed feedback about your recent move to Greece, Richard.

We always aim to provide a 5-star service for every single client, but on very rare occasions, unforeseen logistical challenges and issues can occur.

While Greece is not one of our primary markets, we coordinated your move with a local partner we believed to be thoroughly reliable.

Unfortunately, despite your kind words regarding the punctuality and professionalism of the final delivery crew, the overall partner experience did not meet our standard or yours. We are addressing this internally to ensure it does not happen again.

Regarding the damage to your items and the subsequent compensation, we always provide all clients with the option to enhance their protection against loss or damage in transit.

As this extended coverage was declined in this instance, the settlement offered by the our claims team was strictly reflective of the industry-standard limited liability terms agreed upon at the time of booking.

We understand that international relocation is deeply personal and stressful, and we truly appreciate you choosing us for your move.

We wish you and your family a very happy and settled new life in Greece.

Many thanks,

James

Rated 5 out of 5 stars

Great experience

Mike has been very available and responsive and a pleasure to work with. There was a lot of back and forth (due to us) and he has been very patient and understanding. The pick up and delivery were seemless. Highly recommend!

23 June 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Emeline.

Pleased to hear you have been happy with the removal from France to London.

Thank you very much for the recommendation.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Superb

From the initial call to Christian, the speedy survey with Adrian, and the subsequent competitive quotation, through to the day of the move, the service was absolutely faultless.
Plenty of boxes and advice supplied.
Moving team polite and considerate.
Highly recommended.

23 June 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Paul.

Glad you have been happy with the service and pleased to hear we were competitive on price.

Thank you for the recommendation and wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

2nd move with TMS

This is the second time we have moved furniture etc from Glasgow to France and we have used Total Moving Solutions both times. James and his team are brilliant at what they do. We have never had any issues. We have a final move to make and I will again use the team. I would highly recommend them.

31 May 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Jacqui and also your repeat business.

It has been a pleasure to assist you with your removals and we look forward to working with you again.

Wishing you all the very best in France.

Many thanks,

James

Rated 5 out of 5 stars

Brilliant company

Brilliant company, From start to finish.
I emailed a enquiry for a move from UK to Netherlands, and I was given Christian as my coordinator, and he was great, he advised me what I needed to do, and promptly answered any questions I had, along with supporting me when I felt over burdened with the paperwork or stress. We did have a slight snag, but the great man worked through a bank holiday to sort it out for me.
All time arrived safely and in great condition.
Once again, if you moving I highly recommend Total Moving Solutions.

18 June 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great 5* review, Christopher.

Thrilled to hear how happy you haven been with the removal service, as well as the support of Christian who was your Move Manager.

Thank you again for the recommendation and your business.

Many thanks,

James

Rated 5 out of 5 stars

Move from the EU to the UK

We were looking to relocate from the EU back to the UK and did a search for UK removal companies. TMS had a high score on Trustpilot so we chose them as an option, plus they had a lot of very positive reviews.

Our first contact was with Mike who was great at explaining the options. When we realised we'd underestimated the scale of our home, he arranged for James to have a video call with us so we could show what we wanted to move. This was a great idea as James also gave a lot of advice about how to pack things that we hadn't considered.

Due to a change in our plans we had to postpone our move for the future, so we didn't continue with our booking. But the service and support from both Mike and James was very good and made us feel reassured that our move was in safe hands.

We would recommend TMS to anyone who wants a professional moving service with a personal touch that you can talk to.

18 June 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Alex.

I am sorry that your moving plans have changed, however, it was a pleasure to be able to assist you with the initial planning for your relocation.

We really appreciate the recommendation and in the event your plans change in the future, will look forward to working with you again.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Company are excellent

Company are excellent, from beginning to end. They are proactive and professional. Price was excellent and found everyone we dealt with friendly and helpful, particular mention to Christian. We’ve moved counties more than once and this was the most seamless experience we’ve ever had. On time for pick up and delivery, calls ahead of time and everything exactly as we packed it up.

9 June 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Sarah.

So glad you have been happy with the removal service and great also to hear we were competitive on price.

Wishing you all the very best.

Many thanks,

James

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