wyselondon.com Reviews 

445
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the clothing, noting beautiful fabrics, comfortable fits, and stylish designs that suit various daily occasions. Shoppers also deeply appreciate the attentive store staff who consistently provide wonderful styling advice, helpful recommendations, and a genuinely friendly, welcoming atmosphere during all of their visits. Some reviewers were not happy with sizing inconsistencies found across different fabrics and clothing styles. A few people additionally mentioned occasional issues regarding product quality, such as unexpected cashmere shedding or uncomfortable scratchy labels that unfortunately required being cut out.

What people talk about most

Product

Consumers find product to be positive, highlighting the use of natural fabrics, great quality, and beautiful... See more

Staff

Users describe positive interactions with staff, highlighting exceptionally helpful, knowledgeable, and... See more

Quality

Clients share positive opinions on quality, highlighting well-made garments crafted from natural and... See more

Customer service

Customers report positive experiences with customer service, praising staff for being responsive, efficient,... See more

Service

Customers consistently note positive experiences with service, describing the staff as knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a day out in York with my daughter and we popped into Wyse out of curiosity. Beautiful clothes and store layout. Both of us found clothes that we couldn’t resist buying despite the difference in... See more

Company replied

Rated 5 out of 5 stars

I usually browse online but today I visited the Wyse store in Southwold. The staff were amazing, so welcoming and friendly. Whilst remaining professional they couldn’t do enough to help us. Finding ou... See more

Company replied

Rated 5 out of 5 stars

Such a great brand and community. Lots of inspiration through live sessions with stylists you can watch. Or in store sessions you can attend. The clothes are beautifully designed to work together and... See more

Company replied

Rated 5 out of 5 stars

I visited the store in Southwold. I wasn't expecting to find anything as am a size 12 on the top and a 16 on the bottom. To my great delight I found a beautiful bronze blouse and a fabulous conker bro... See more

Company replied


Company details

Written by the company

Wyse London is a womenswear brand with joie de vivre. Whatsapp | +44 7874 685848. Email enquiries@wyselondon.com. Tag us #wyselondon.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

445 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(445)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I shopped in Marylebone high street and…

I shopped in Marylebone high street and the ladies in this store were so helpful. I really enjoyed the experience of shopping with them.

30 July 2026
Unprompted review
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Reply from wyselondon.com

Thank you so much for your lovely review! We’re delighted to hear that the team at our Marylebone High Street store were so helpful and made your shopping experience so enjoyable. We’ll be sure to pass your kind words on to them, and we hope to welcome you back again soon!

Rated 5 out of 5 stars

Fabulous clothes and friendly and…

Fabulous clothes and friendly and attentive service, a pleasure to shop there

25 August 2026
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Reply from wyselondon.com

Thank you so much for your wonderful review. We’re delighted that you love our clothes and received such friendly and attentive service. It’s lovely to hear that shopping with us was such an enjoyable experience, and we hope to welcome you back again soon!

Best wishes,
The Wyse London Team

Rated 5 out of 5 stars

Very helpful staff in the Marylebone…

Very helpful staff in the Marylebone store, gave me great advice on the denim jacket that I subsequently bought.

25 August 2026
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Reply from wyselondon.com

Thank you so much for your lovely review. We’re delighted that our Marylebone team were so helpful and gave you great advice. We hope you love wearing your new denim jacket and look forward to welcoming you back soon!

Best wishes,
The Wyse London Team

Rated 5 out of 5 stars

Love the clothing

Love the clothing. I shop at WYSE when I visit London. I also shop online from the US but prices are so very high. Assume it is the tariffs.

25 August 2026
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Reply from wyselondon.com

Thank you so much for your review and for shopping with us both in London and from the US. We’re delighted that you love our clothing. We completely understand your concerns about the cost of ordering internationally, as duties, taxes and shipping can affect the final price. We really appreciate your continued support and hope to welcome you back to one of our London stores soon!

Best wishes,
The Wyse London Team

Rated 5 out of 5 stars

The Wyse team are all so lovely and…

The Wyse team are all so lovely and helpful, both instore, and online. The quality of the products is amazing as is the range and uniqueness of all the clothing. If l need to exchange or return anything, the return process is very simple and efficient.

25 August 2026
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Reply from wyselondon.com

Thank you so much for your wonderful review. We’re delighted to hear that you have had such positive experiences with our teams, both in-store and online, and that you love the quality and uniqueness of our collections. It’s also lovely to know that you have found our returns and exchanges process simple and efficient. We really appreciate your continued support!

Best wishes,
The Wyse London Team

Rated 5 out of 5 stars
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Reply from wyselondon.com

Thank you so much for your lovely review. We’re delighted that you enjoyed visiting our boutique and that our team made you feel so welcome. We hope to see you again soon!

Best wishes,
The Wyse London Team

Rated 5 out of 5 stars

Beautiful classic

Beautiful classic, lovely quality, suede jacket that I will be wearing each year on repeat

25 August 2026
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Reply from wyselondon.com

Thank you so much for your lovely review. We’re delighted to hear that you love your suede jacket and its beautiful quality. It sounds like a timeless piece that you’ll enjoy wearing for many years to come!

Best wishes,
The Wyse London Team

Rated 5 out of 5 stars

Everyone very helpful and friendly

Everyone very helpful and friendly. Bought a beautiful dress and cardi in their sale. Definitely come again

22 August 2026
Unprompted review
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Reply from wyselondon.com

Thank you so much for your lovely review!

We’re delighted to hear that our team made you feel so welcome and that you found a beautiful dress and cardigan in our sale. We hope you absolutely love wearing your new pieces!

Thank you for your kind words and support—we’ll look forward to welcoming you back to WYSE again very soon.

Rated 5 out of 5 stars

Always amazing staff here and beautiful…

Always amazing staff here and beautiful collections. I always visit this store every time we come to Southwold and purchase something beautiful, whether it’s New Collection or from their amazing sample sale items from the Rummage Room upstairs. Tammy was so helpful and knowledgeable about the brand and also offered me sparkling Elderflower in the heat. Another beautiful purchase - this time the Marie blouse. Love Wyse stores but above all, the Sales Team lead by example in elegance, knowledge and friendliness. I look forward to coming back again soon!

14 August 2026
Unprompted review
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Reply from wyselondon.com

Thank you so much for such a wonderful review! We’re delighted to hear how much you enjoy visiting our Southwold store and finding something special each time.

We’ll be sure to pass your lovely comments on to Tammy and the team — they’ll be thrilled to hear them. We’re so pleased Tammy made your visit extra special (and kept you refreshed in the sunshine!).

We hope you love wearing your beautiful Marie blouse, and we can’t wait to welcome you back to Southwold again very soon. 💛

Team Wyse x

Rated 5 out of 5 stars

Beautiful clothes

Beautiful clothes, very pleasant, friendly and helpful staff.

8 August 2026
Unprompted review
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Reply from wyselondon.com

Thank you so much for your lovely review.

We're delighted to hear that you love our clothing and that our team made such a positive impression. Providing friendly, helpful service is something we pride ourselves on, so it's wonderful to know your experience reflected that.

We really appreciate you taking the time to share your feedback and look forward to welcoming you back to WYSE again soon.

Rated 5 out of 5 stars

Love shopping instore as the staff are…

Love shopping instore as the staff are always great and the clothes are so gorgeous

25 July 2026
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Reply from wyselondon.com

Thank you so much for your lovely review!

We're delighted to hear that you enjoy shopping with us in-store. It's wonderful to know that our team consistently makes your visits so enjoyable and that you love our collection.

Your kind words mean so much to us, and we look forward to welcoming you back to WYSE again soon for your next gorgeous find!

Rated 5 out of 5 stars

Lovely shop

Lovely shop , very helpful and friendly staff

25 July 2026
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Reply from wyselondon.com

Thank you so much for your lovely review!

We're delighted to hear you enjoyed your visit and that our team made you feel so welcome. Providing friendly, helpful service is at the heart of what we do, so your kind words mean a great deal to us.

We hope to welcome you back to WYSE again very soon!

Rated 5 out of 5 stars

Amazingly helpful staff in the shop

Amazingly helpful staff in the shop, great shopping experience.

31 July 2026
Unprompted review
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Reply from wyselondon.com

Thank you so much for your wonderful review!

We're delighted to hear that our team made your visit such an enjoyable one. Providing a warm, welcoming, and helpful shopping experience is something we pride ourselves on, so it's lovely to know we delivered that for you.

We truly appreciate your kind words and look forward to welcoming you back to WYSE again soon!

Rated 5 out of 5 stars

Excellent service and good quality…

Excellent service and good quality clothing.

25 July 2026
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Reply from wyselondon.com

Thank you so much for your lovely review!

We're delighted to hear that you enjoyed both our customer service and the quality of our clothing. Your kind words mean a great deal to our team, and we're so pleased we could provide you with a positive shopping experience.

Thank you for your support, and we look forward to welcoming you back to WYSE again soon!

Rated 5 out of 5 stars

Lovely staff.

Lovely staff.. Much friendlier than in London.

28 July 2026
Unprompted review
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Reply from wyselondon.com

Thank you so much for taking the time to leave us such a lovely review.

We're delighted to hear that you had such a positive experience with our team. I'll be sure to pass your kind comments on to the staff—they'll be thrilled to hear them.

We hope to welcome you back again soon!

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this company. My order was shipped but then returned to the sender due to an error in their address system, which incorrectly altered the delivery details.
Although this issue was clearly not caused by me, the company refuses to resend or reserve the item. It is now out of stock in my size. ("Unfortunately this is not possible, the item will be restocked once delivered back to our warehouse, reserving items is not possible, you can of course sign up to get notied on the product page incase one does come back as a return.")
For a company operating in a higher price segment, I would have expected a more customer-oriented solution.

20 July 2026
Unprompted review
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Reply from wyselondon.com

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand how disappointing this must have been.

Unfortunately, your order was affected by an unexpected delivery issue, and we appreciate how frustrating it is to miss out on an item, particularly when it is no longer available in your size. This is certainly not the experience we want for our customers.

We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this. Your feedback is invaluable and will help us review our processes to help prevent similar issues in the future.

Rated 5 out of 5 stars

Was warmly welcomed into the Kings Road…

Was warmly welcomed into the Kings Road shop. My salesperson was extremely helpful and helped my friend and I in purchase decisions. Thank you for such a super experience.

16 July 2026
Unprompted review
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Reply from wyselondon.com

Thank you so much for your lovely review. We’re delighted to hear that you and your friend received such a warm welcome at our King’s Road store and that the team was able to help with your purchases.

We’ll be sure to pass your kind comments on to the store. We hope you enjoy your new pieces and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Easy stylish and comfortable is Wyse London

Enjoy Instagram lives and easy to order and delivery within a few days and returns process is free and easy to do. Clothes are good quality and nicely styled

15 July 2026
Unprompted review
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Reply from wyselondon.com

Thank you so much for your lovely review! We're delighted to hear that you're enjoying our Instagram Lives and that they help make shopping with WYSE even more enjoyable.

It's wonderful to know you've found our ordering, delivery and free returns process easy and convenient. We work hard to make every step of the experience as seamless as possible.

We're also so pleased to hear that you love the quality and styling of our collections. Thank you for your kind words and for being part of the WYSE community. We look forward to sharing more Instagram Lives and welcoming you back again soon.

Rated 5 out of 5 stars

My experience of Wyse

I love the fact that the clothes are well made and use lots of natural fabrics. The styles are well designed and are always a perfect fit for me. I also like the fact that queries are always replied to very quickly.

24 June 2026
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Reply from wyselondon.com

Thank you so much for you lovely review

Rated 5 out of 5 stars

Very responsive and really helpful

Very responsive and really helpful. Understood my problem and resolved it for me. Amazing service.

24 June 2026
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Reply from wyselondon.com

Thank you so much for your wonderful review.

We're delighted to hear that our team was able to understand your concerns and resolve everything for you. Providing responsive, helpful service and making sure our customers feel listened to is something we care deeply about, so your kind words mean a great deal to us.

Thank you for taking the time to share your experience. We truly appreciate your support and look forward to helping you again in the future.

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