Woodbrass Reviews 

115,427
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

That’s the problem with most music online shops nowadays, they are making careless packages that gets damaged easily! However, this company rolled my stuff real tight, so it didn’t bounce at all insid... See more

Company replied

Rated 4 out of 5 stars

As a musician (I tend to call myself this way), it's quite interesting for me to surf the net searching for some stores where to buy some stuff for my guitar. Due to this store I understood that I cou... See more

Rated 5 out of 5 stars

This is a superb webstore for all your equipment,good description and photos of the products. Great promo’s on quality products at affordable prices. Very fast delivery in a strong package so your ord... See more

Company replied

Rated 5 out of 5 stars

Ordering, payment and delivery of the guitar I ordered went smooth and without any complications. The guitar was safely packed and arrived in perfect conditions and much sooner than expected . I doubt... See more

Company details

  1. Musical Instrument Store
  2. DJ Supply Store
  3. Guitar Store
  4. Music Store
  5. Piano Store
  6. Sheet Music Store

About Woodbrass

Written by the company

Avec Woodbrass.com, la Musique est à tout le Monde ! Woodbrass.com, numéro 1 de la vente d'équipement musical en France vous propose plus de 120 000 instruments de musique et accessoires. Nous livrons 95% des commandes en 24h avec le plus grand soin. Woodbrass.com c'est aussi la plus grande surface d'exposition de Paris avec 5 Woodbrass Stores sur une surface totale de 1400M2. Un centre d'appel est également à votre disposition au 02 40 38 50 50 . Notre équipe ? Plus de 90 musiciens tous passionnés à votre service !

Sur notre site Woodbrass.com nous vous proposons des "Shop in Shop", ce sont des espaces dédiés aux marques les plus pretigieuses, découvrez les !
Fender - Gibson - Ibanez - Lag - Aristides Instruments - Eagletone - Tama - Hartke - Marshall - Icon - Kawai Epiphone - Blackstar - Dunlop - Eastwood - Takamine - Keilwerth - Blessing - Buffet Crampon - Sehnneiser - Prodipe - Pioneer

Voir les 820 marques proposées sur Woodbrass.com

De nombreux musiciens renommés choisissent Woodbrass pour leur matériel de tournée, ou de studio d'enregistrement : guitare - saxophone - clarinette - micro - table de mixage - platine DJ - sonorisation - éclairage de scène - batterie - amplificateur - casque DJ - piano - synthetiseur - enceinte de monitoring - violon ... Découvrez les interviews de : Skip the Use, Jeanne Cherhal, Manu Lanvin, Ben l'Oncle Soul, Tahiti 80, Naive New Beaters, Sexion d'Assaut, Urban Sax, Headcharger, Bukowski...

Faites confiance au numéro 1 !

Written by the company

Financez à votre rythme !
Woodbrass vous propose de financer votre nouveau matériel de 3 à 12X sans frais avec Alma dès 69 euros d'achat. Transformer l’instrument de vos rêves en une réalité avec le paiement jusqu'à 12X sans frais sur Woodbrass !
Livraison gratuite à partir de 69 euros d'achat et 95% des commandes livrées en 24h !
Nous livrons 95% des commandes en 24h avec le plus grand soin. Nous vous proposons la livraison gratuite de votre commande dès 69 euros d'achat ! Nos envois sont rapides et 100% sécurisés !
Le numéro 1 français s'engage pour vous.
Instruments stockés et expédiés depuis la France !
Garantie 3 ans !
Une fois de plus, Woodbrass.com s’engage pour vous, en vous proposant une garantie gratuite de 3 ans sur votre nouvel instrument. Les instruments de musique sont généralement garantis 2 ans, avec Woodbrass.com, vous profitez d’une année de garantie supplémentaire gratuite pour vivre au mieux votre passion. Profitez du Choix, des Prix et des Services que seul Woodbrass.com peut vous offrir ! voir conditions sur Woodbrass.com

Livraison gratuite !

Livraison gratuite dès 69 euro d'achat !

Nous vous proposons la livraison gratuite de votre commande dès 69 euros d'achat ! Nos envois sont rapides et 100% sécurisés !

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

115K reviews

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4.4

All reviews

(115,427)

8,076 reviews in the last 12 months

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Rated 5 out of 5 stars

Cool

The transaction was easy my electric guitar arrived in less than a week and the delivery was good.

7 August 2026
Rated 2 out of 5 stars

Fast delivery

Fast delivery, guitare in good shape, but the sound module isn't the one as advertised, yet it was the only reason I paid that guitare, very disapointed

7 August 2026
Rated 1 out of 5 stars

Frustrating experience and poor support

It’s been 12 days since I placed my order (Invoice #5140005) and it hasn’t even been shipped yet.

Support is painfully slow to respond and doesn't actually solve anything. I’ve had to be the one constantly reaching out just to get any kind of update. When I asked to cancel the order and get a refund, I got no answer at all.

It shouldn’t be this hard to get basic communication from a store. I wouldn’t recommend buying here.

3 August 2026
Rated 1 out of 5 stars

I've placed an order of 400€ on a…

I've placed an order of 400€ on a Wednesday and it said Monday next week it would be delivered. On the product page it was also marked as in STOCK. So I went ahead and made the purchase.

It's now Sunday and I have only received the order confirmation. Sent multiple emails and nobody answered to it. Also sent a ticket to custom support and no one answers.

This is unacceptable, even if it was an order of 20€ it should be processed as said in the website. Really weird, the website has more than 100k reviews and the lowest rated are almost all about bad Customer support and getting no reaction or delay in shipping.

I would really appreciate to get an answer and not just someone saying.. Oh sorry your order got delayed.. bla bla bla.

Not fun, hope this gets better

29 July 2026
Unprompted review
Rated 4 out of 5 stars

Good but inefficient?

Really good prices and an extensive selection! But I don't understand why my order of small parts had to be split into two simultaneous (!) shipments, also why the item colors are (totally) different even though I ordered the exact same color twice. I can live with it, but giving it only four stars because of these two little cons.

20 July 2026

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