Warranties 2000 Reviews 2,708

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention the excellent service provided, highlighting the helpfulness and friendliness of the staff. Consumers appreciate the clear communication and efficient handling of their inquiries. Many reviewers specifically commend the customer service team for their professionalism and knowledge. People find the company easy to deal with, particularly when renewing policies or making claims. The straightforward processes and the willingness of staff members to explain details thoroughly are consistently praised. While there are mixed opinions regarding the warranty itself, the positive experiences with the staff and customer service appear to leave a lasting impression on reviewers. However, some reviewers report issues with the contact process.

Based on these reviews

Rated 4 out of 5 stars
Verified

I renewed my warranty cover for another 12 months and the matter was handled by Mr. Ethan a member of their customer service. He was professional, helpful and completed my request within minutes. It... See more

Company replied

Rated 4 out of 5 stars
Verified

Quick reminder that the policy had expired and with easy options to renew, pay in instalment’s and the policy coverage. Thanks

Company replied

Rated 5 out of 5 stars
Verified

Was contacted a couple of times when my dealer warranty expired. Requested a call back at a time to suit me which Indeed Ethan the cs agent did. Easy renewal process over the phone and when asked w... See more

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Rated 5 out of 5 stars
Verified

Never had any issues using their services in 5 years, they always delivered when it was required. Also worth mentioning their excellent communication, very easy to reach out and get a quick answer.

Company replied

Rated 5 out of 5 stars
Verified

I spoke to Jessica on the phone who was very professional & polite with me. Very easy to deal with. I wasn’t easy to get hold of either which she was very understating about.

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Rated 5 out of 5 stars
Verified

Sophie and Nicole were extremely helpful. Sophie was able to help me understand the options of payments easily, and also call me back when convenient. Best experience with a company over the phone.... See more

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Rated 3 out of 5 stars

Good Points: The Warranties Team were helpful and supportive when contacted via phone and email. Bad Points: I was asked to email them the receipt and was informed that I will receive payment with... See more

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Rated 5 out of 5 stars
Verified

Been with this company for 2 yrs now had a great response when needed.from sales to mechanic very good response clear and decisive.always a pleasure to get a clear and pleasent voice so reassuring.tha... See more

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Rated 5 out of 5 stars

“I’m really impressed with the service I received from Warranty 2000. Elisha and her staff went above and beyond to make sure everything was handled quickly and smoothly. They were professional, frien... See more

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Rated 5 out of 5 stars

I purchased a vehicle a couple of weeks ago with a warranty with Warranties 2000. This is the first experience I've had with a 3rd party warranty company, and so far, it's been brilliant. On... See more

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Rated 5 out of 5 stars
Verified

I have been renewing the warranty with Warranties 2000 for about 6 years now. Sometimes it pays more than I have paid, other years it doesnt, but its great having that peace of mind that a big cost... See more

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Rated 5 out of 5 stars
Verified

Klaira contacted me regarding my warranty renewal, explained the 3 options and offers available and sent these via e-mail so I could select the right warranty. There was no pressure to choose immediat... See more

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Rated 5 out of 5 stars

I have worked with Warranties2000 for a number of years now and I would only ever consider working with them in the future. As a company they offer a fantastic and easy service, with a grea... See more

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Rated 5 out of 5 stars

I had a great experience with this warranty company. They handled my claim quickly, efficiently, and without any hassle. The entire process was smooth from start to finish, with clear communication an... See more

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Rated 5 out of 5 stars
Verified

A very helpful company. Thank you to Clara for sorting out ongoing insurance for our Motorhome. Also delighted that there has been no price increase. Very happy customer

Company replied

Rated 5 out of 5 stars

Had a problem with my claim regarding a price increase change of the part cost between getting a quote from the garage and having the job done. Megan was very helpful and understanding, and got it all... See more

Rated 5 out of 5 stars
Verified

The telephone call this evening regarding the extension of the warrenty for my car was dealt with professionaly and helpful. She fully explained the procedure and how the renewal would be processed a... See more

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Rated 5 out of 5 stars
Verified

Absolutely brilliant service from Klara extended warranty again for 2 years at a discounted price and have already made a simple easy claim all dealt with within days. Thank you so much

Company replied

Rated 5 out of 5 stars
Verified

Great service very professional with a great price. Special thanks to Klaira for all her help. I chose this company because you were the only one that did not bad mouth other company well done

Company replied

Rated 5 out of 5 stars
Verified

Before I renewed my platinum plus policy for my van ,which I could have done online ,I called to clarify some points as my vehicle was approaching 10 years old ( I understood that ,the cover may alte... See more

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Rated 5 out of 5 stars
Verified

Received a text and email about renewing my car warranty so decided to go ahead with it . So contacted them .and within half an hour I got a phone call from a lovely woman called Claire . She w... See more

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Rated 5 out of 5 stars
Verified

The guy I spoke to on the phone Ethan was incredibly helpful and accommodating. I’ve had issues with warranty companies before can’t say if these are any good as I haven’t tried to get money out of th... See more

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Rated 5 out of 5 stars

We have had the misfortune to break down on the motorway in France. As an experience it's not one I'd wish on any-one. Thank the good lord we had warranty on our car through Warranties 2000. A very... See more

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Rated 5 out of 5 stars
Verified

I actually got the mail prior to their call but I wasn’t ready to renewed my warranty however, after I spoke with an agent with regards to my warranty what it covers and the monthly payment system, th... See more

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Rated 5 out of 5 stars
Verified

Judy described and explained my EV warranty renewal concisely and answered all my questions in a gentle and patient manner. All of the payment side was explained and she was empathetic in dealin... See more

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Rated 5 out of 5 stars
Verified

I have been with Warranties for a number of years and the service is excellent. The staff are always really helpful and pleasant and especially Clara who I spoke to today. I have made claims in the pa... See more

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Rated 5 out of 5 stars
Verified

Claim was resolved successfully last year, regarding an issue with my air bag suspension. It was paid to the equivalent value of after matket parts.

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Rated 5 out of 5 stars
Verified

Always easy and straightforward to deal with Warranties 2000. I have been with them for 4 years now and would definitely recommend them.

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Rated 5 out of 5 stars
Verified

Ethan was very diligent in his approch to my renewal, he took the time to explain items within the cover. Thank you

Company replied

Rated 5 out of 5 stars
Verified

Very quick efficient service when things have gone wrong with my car. Reasonable price. Very easy to renew with discount and a very helpful clair who took me threw the renewal.

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Rated 5 out of 5 stars
Verified

You have the most amazing customer service team ..I had the pleasure of speaking to the lovely Clara ..she explained everything I needed to know …very helpful…I would highly recommend you …thanks f... See more

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Rated 5 out of 5 stars
Verified

Dealt with Ethan in renewing policy originally purchased by dealer. Found Ethan helpful and very pleasant to deal with.

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Rated 5 out of 5 stars
Verified

Helen, was professional courteous helpful and knowledgeable. She made it an easy process and guided us through every step. Would recommend.

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Rated 5 out of 5 stars
Verified

Clara was amazing with great customer service skills. The deal was good to continue to have my car under warranty for the next 12 months giving peace of mind.

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Rated 5 out of 5 stars
Verified

Ciara was polite and knowledgeable made it easy to make a decision to go ahead the policy is good and covers all the main needs

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Rated 5 out of 5 stars
Verified

Excellent service again when re activating my car warranty. Judy was polite, informative and a great explainer with things I wasn’t quite sure about or needing her to repeat.

Rated 5 out of 5 stars

Elisha kept in touch with me throughout my warranty claim and made the process very quick and simple.

Company replied

Rated 5 out of 5 stars

When I purchased my car it came with a few faults and one major fault. I thought Warranties 2000 might have not processed the major fault with out some going back and forth. But they sorted all the sm... See more

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Rated 5 out of 5 stars
Verified

Communication was clear and all questions I had were answered also well spoken and polite over all a 10/10 service

Company replied

Rated 5 out of 5 stars
Verified

Great service from Ethan. Have had warranty for number of years with Warranties 2000. Easy to claim and access the warranty.

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Rated 5 out of 5 stars
Verified

helen was great explained everything that i needed to know and very pleasant on the phone

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Rated 5 out of 5 stars

Making a claim and getting it paid payout was really quick and easy, took less than 2 minutes.

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Rated 5 out of 5 stars
Verified

Very helpful easy to talk to got things sorted out quickly very happy.

Company replied

Rated 5 out of 5 stars
Verified

Really lovely sales lady Cathy talked me through everything very happy with the service.

Company replied

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Company details

  1. Car Service

About Warranties 2000

Written by the company

Used Car Warranty Provider

Based in Leeds, the Warranties 2000 Group were incorporated during 1984 providing a first class service to motor trade clients. Currently we administer the warranty programmes for some of the most respected names in the industry.

Our continuing success has been achieved by commitment to our high standards of service and company objectives.

No company could be more passionate about listening to, and serving its customers. Indeed, a number of programmes pioneered and developed by Warranties 2000 over the years have become industry standards. The Warranties 2000 Group has developed into one of the most advanced warranty administrators in the UK.

With fully computerised system in Leeds and flexible underwriting facilities, Warranties 2000 consistently demonstrate their ability to exceed client requirements.

Unlike other warranty companies, the Warranties 2000 Group has been operating continuously for over 30 years and we have not only retained accounts from the commencement of business in 1984 but also many members of staff. We keep our overheads to a minimum so that we can give you the best price available.

Our sales team and office management teams have many years experience in the warranty business and we can tailor any products to suit you, our customer.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 98% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Easy to renew with them

Easy to renew with them - clear details of what is and isn’t included and a choice of packages to choose from. All in all pretty good. I’d like to mention Ethan who was the the service agent that contacted me and helped get the policy in place.

7 November 2025
Rated 1 out of 5 stars

Claim

Not the best experience. Tried to make claim . Unsuccesfull always will try to find loophole not to pay .

29 October 2025
Unprompted review
Warranties 2000 logo

Reply from Warranties 2000

Thank you for your feedback. Please note, we can only assist based on the customers terms and condtions of their purchased product. Your most recent claim was for a component not listed within the provisions of your policy and therefore, we were unable to offer assistence.

Rated 5 out of 5 stars

Experience of Warranties 2000

I purchased a vehicle a couple of weeks ago with a warranty with Warranties 2000. This is the first experience I've had with a 3rd party warranty company, and so far, it's been brilliant.

On the drive home from the seller I purchased the car from, the dashboard lights pinged on. Typical! I called the warranty company on the Monday morning and they very helpfully talked me through their process. I got the car to a garage for a diagnosis, and a few days later, I had an email breaking down the cost of repair. There was a small issue on the repairer's side where they'd quoted the wrong price for the wrong part, but a call to Warranties 2000 sorted that out quickly. The whole experience has been incredibly easy and at no point was I concerned or left wondering anything.

As an additional note, the two staff members who assisted me were fantastic. Unfortunately, I didn't catch the name of the first lady who initiated the process for me, but she was lovely, explained things comprehensively and sorted everything for me. I hope Warranties 2000 are able to pin this review to her so she gets the feedback she deserves.

The second lady, Elisha, was just as brilliant. She answered my query very helpfully regarding the repairer's error and managed to sort the issue within the same afternoon. She was kind, funny, and, as it turns out, psychic!

A company to have staff like the two who have assisted me is a very lucky company indeed. Thank you ladies.

29 October 2025
Unprompted review
Warranties 2000 logo

Reply from Warranties 2000

Good Afternoon thank you so much for taking the time to leave this review and you comments will be passed to the individuals concerned

Rated 5 out of 5 stars

Great service

Elisha kept in touch with me throughout my warranty claim and made the process very quick and simple.

24 October 2025
Unprompted review
Warranties 2000 logo

Reply from Warranties 2000

Thank you for your 5 star feedback

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