Virgin Active Italia Reviews 

La Reception del Virgin Active Casalecchio non risponde MAI al telefono.

Honestly, 10/10. Virgin Active Collection Milano Corso Como is one of those places where you immediately feel comfortable. Great atmosphere, beautiful club, and the staff are genuinely welcoming.

Big shoutout to the General Manager — you can really see the effort that goes into making the club a great place. And a special mention to Ema Caggia, who was so kind, helpful, and genuinely lovely. She made me feel very welcome from the start.

It’s the little things like this that make you want to come back. Great people, great energy, great club. Definitely 10/10. ⭐️ best regards Don Panache from Copenhagen

Very bad experience trying to interrupt the membership due to international relocation, despite this being allowed in the contract. They use their own judgement on the employment contract clauses and demand them to be written in their (!!!!) way. Unbelievable!!!! Very unpleasant and stressful experience

Facilities and staff are great. The fitness class offer is among the most complete I've seen.

I was informed at the time of signing up that my membership payment would be charged at the end of the month.

However, the payment was deducted earlier than communicated, which caused an unexpected financial issue.

When I raised the issue, I was told that all payments are processed on the 3rd of each month and that this cannot be changed, despite the information I received at sign-up.

I have requested a refund based on the incorrect information provided at the point of sale, but this has not been resolved

i CLUB VIRGIN MI PIACCIONO PERCHE' SEMPRE APERTI, CON TANTE LEZIONI ED ISTRUTTORI PREPARATI.

Personale gentile e disponibile, attrezzatura al top.
Davide personal tranier eccellente.

Absolute nightmare. Don’t even attempt to use this gym after 3 pm. They sell way more subscriptions than the gym itself can accommodate. If you are serious about bodybuilding or you are getting into training seriously, avoid at all costs.

Top gym, and I have been everywhere. All the way to Singapore & Hong Kong.
Virginal beats them all.

Terrible company, terrible service, terrible support. Would never ever recommend.

The one and only complete gym

Virgin club e un posto dove trovi amico, positività delle persone, alta stima di allenarsi , staff professionale,

⚠️ 🇮🇹 Avviso per i futuri clienti
Virgin Active Italia è una palestra reale, ma attenzione alle pratiche contrattuali.
Le strutture sono mediocri, le sale sovraffollate e la spa spesso inutilizzabile (bagno turco fuori servizio). A 125€ al mese, gli asciugamani per la spa non sono inclusi.
⚠️ Attenzione: al momento dell’iscrizione spingono attivamente verso i pacchetti più costosi, senza presentare reali alternative. La sospensione “gratuita” dell’abbonamento comporta in realtà l’estensione automatica del contratto.
⚠️ Cercano in tutti i modi di evitare la risoluzione del contratto, anche se ci si trasferisce all’estero in un paese senza alcuna sede Virgin Active.
⚠️ Fin dall’inizio viene chiarito che, se si porta avanti la contestazione o si interrompono i pagamenti, la pratica verrà inviata a un’agenzia di recupero crediti.

Per conoscenza dei futuri clienti: Virgin Active Italia è stata sanzionata dall’AGCM per pratiche commerciali scorrette legate a scarsa trasparenza su abbonamenti, rinnovi e recesso.

⚠️ 🇬🇧 Warning for future customers
Virgin Active Italia is a legitimate gym, but be very cautious with their contracts.
Facilities are average, gyms are often overcrowded, and the spa is unreliable (steam room frequently out of order). At €125/month, spa towels are not included.
⚠️ Warning: at sign-up, customers are actively pushed toward the most expensive packages, with no real alternatives presented. What is advertised as a “free” pause actually results in an automatic contract extension.
⚠️ They will do everything possible to prevent contract termination, even if you move abroad to a country with no Virgin Active facilities.
⚠️ From the outset, you are told that if you pursue the matter or stop paying, it will be forwarded to a debt collection agency.

For future customers’ awareness: Virgin Active Italia was fined by the Italian Competition Authority (AGCM) for unfair commercial practices related to unclear subscription, renewal, and cancellation terms.

All you need in one space 👌👌perfect gym and spa!

The best spa & the most amazing gym in Salerno with excellent customer service from all the staff, especially Stefano, Gigi & Cristina & all the great staff at the reception. The trainers are also highly knowledgeable & very professional. The bodybuilding machines are all new & amazing. The aerobic classes are great & highly efficient to burn fat. There is also a body scan machine that you can use anytime in the gym.

The lovely spa has everything, including a lovely hydro massage hot pool & an excellent swimming pool. The lockers are very well organized, the showers are plenty & have adequate hot water & the toilets are constantly cleaned. There is also a machine to dry your swimsuits. A great health is the only true wealth. Thank you for everything 🙏🏻

Nice gym, nice raggaza.

da anni e anni cliente.. volevo ringraziare i ragazzi della reception, in particolar modo Pearly per essermi stata di fondamentale supporto ! grazie grazie grazie... my 2nd home!

Me and my husband joined Esporta (which became Virgin) in 2004. We have always enjoyed the gym, and this has become part of our family. A place where we make and meet friends. The instructors and the reception team are efficient and friendly.
However, I have noticed issues with communication (not with the above mentioned teams, but with the top management team).
1. The reception team are forced to put a smile and lie : ie: " we will e mail you.... we just responded by e mail.... we are writing the e mail... the manager knows and is working on it.... " At the end, I feel sorry for them and put the issue to sleep.
2. Approximately 7 months ago, I spoke to a state manager (who I am aware has insisted many times with the top manager "PS") about getting my disabled son to enjoy the swimming pool. As he has severe and complex needs, he requires 24 hours care, uses a wheelchair and requires pads. Because of this later, he would need a specific changing place (with a trolley -like changing place). This costs £800. I am prepared to pay if needed. However, Virgin Active Sheffield is taking too long an they are not responding and not engaging.
As a consequence, I feel that Virgin Active is not inclusive, as it does not take on board the needs of severely disabled people. I have NEVER seen a client in a wheelchair at Virgin (despite there are ~8000 members).
It is frustrating that there has been no positive action after 7 months, and I stopped asking the state manager, as I am aware it is out of his hands.

4. In addition, I frequently share comments with other members about various facts:

- There are not enough toilets: 6 altogether in the lady's area. Showers are crowded.
- In order to build a new studio 4 toilets for disabled people were removed.
- My husband indicates that the men toilets and showers are crowded, smelly and that it is not easy to find empty lockers (it seems many members leave gym equipment in the locker during the week, and that this is also adding bad odour to the changing area).
- There is not enough parking space for the ~8000 members.
- Rewards: despite I attend the gym 4 /week (I do classes and have a PT), I have NEVER used any reward. This is because I am busy and usually need to leave soon after the class (to go to work). However, when I recently tried to use my reward for a coffee, I was told that "It has expired". Can the rewards not have longer valid period?
- Reformer Pilates: This was a well promoted addition to the gym. We all received e mails about this class landing few months. I knew it was a busy class, so on 30th May I was attending a Leadership Course in Lisbon, but I decided to set up my alarm clock at 11: 20 am, so I could book. I disrupted the class when my alarm clock went off, but I was happy that I was able to book ! I was the 1st, and my booking went straight to my diary. However, 1 hour later I received a message letting me know that I was "25th in the waiting list". On my return from Lisbon, I contacted George in the reception, who said there was an issue with the app.... and that a few people had complained. I kept asking for an official response about addressing the problems with the booking of the classes (which fill up 1 minute after a session concludes). So, when a class is so well promoted, but have 24 spaces twice a day for ~ 8000 members, and there is no official response when members enquire about issues, then it becomes a problem.

- Communication with members (clients) should improve. I suggested to PS that Virgin Active Sheffield, which is the largest in the country, would benefit from a monthly newsletter, where members are told about what is new, some nice history/experience of members in the gym, some health tips (like info abut checking your body features -muscle, water, fat, etc- with BodiTrax and as a result from physical activity at the gym).
The addition of a communication team able to develop good communication tools with members would be a great addition to the gym.
All this was said in person to the manager PS. He asked me to put this in an e mail, which I did on 9th June 2025. Of course, as an example of the poor communication, there was no response.

horrendous customer service. spoke to a lady from the cerntral sales team and she was so rude. When people are paying extremely high monthly fees, it is outrageous to have such a bad customer service experience

Overall the gyms are alright though can be wildly overpriced depending on location (not all the gyms are well maintained or have equipment in good condition).

This was not a major issue however, and staff at the gyms were great.

The problem comes with cancellation of membership. I informed Vrigin Active in writing that I wanted to cancel my membership on April 28th.

However, now I am being chased for overdue payments and arrears fees. It is very difficult to get in touch with customer service by phone to rectify this.