I ordered my pearl stud earrings directly from The Pearl Source because they were less expensive here than on Amazon, and for the same exact thing. They arrived in a few days, and were beautifully pac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I rarely write reviews, but I was genuinely impressed with Pearl Source. I had an issue at checkout- completely my fault, and used the online chat. It was sorted within a minute. I also hadn’t re... See more
Company replied
First the web site made selection easy and ordering easier, without a dozen please purchase these extras! The box was so beautiful and elegant I couldn’t wrap it. As soon as I held the pearls and felt... See more
Company replied
Excellent website with great explanations to assist buys pearls. Wide choice of options. Very easy to order with regular updates on package delivery. Super fast secure delivery. Beautiful packaging a... See more
Company replied
Company details
- Jewelry Store
- Fashion Accessories Store
- Jeweler
- Jewelry Designer
- Jewellery Manufacturer
- Wholesale Jeweler
About The Pearl Source
Written by the company
Contact info
4.8
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely gorgeous and exactly what I…
Absolutely gorgeous and exactly what I wanted!!
6 September 2026
I ordered a pearl bracelet for my…
I ordered a pearl bracelet for my daughter's wedding. Absolutely beautiful! It arrived in a couple of days. It was shipped like i paid thousands of dollars for it in several boxes. I would definitely order from them again. I tell all my family and friends what a great place this is.
29 August 2026
Beautiful necklace 🤍
Beautiful necklace bought for me by my husband for our 30th wedding anniversary.
Super quick delivery from America to the UK.
Well packaged and beautifully boxed.
Extremely happy 😊
Highly recommend!
5 September 2026
Quality & Speed
Service is amazing. Plethora of options all with exceptional materials
28 August 2026
Great product and exactly matches…
Great product and exactly matches description online. Fast shipping and also fantastic customer service! My only suggestion is that can we have a choice for a simpler packaging if it’s not for gift (just for myself)? The current over-packaging is not very environmentally friendly.
28 August 2026
Great quality and excellent service!
Great quality and excellent service!
My girlfriend loved it!
28 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The Pearl Source
We’re glad you found the pearls exquisite and that your order arrived so quickly. Thank you for sharing your experience with us.
They were absolutely perfect!
4 September 2026
Reply from The Pearl Source
Thank you for your wonderful feedback. We’re delighted that you found them perfect and appreciate you sharing your experience with us.
First time purchasing real pearls
First time purchasing real pearls and I haven’t made a jewelry purchase since 2017 so I was excited to come across The Pearl Source. The pearls I already have are not real and are very old (my baby necklace from 1979, not kidding) so I wanted to do something nice for myself. I’m satisfied with how quickly this company follows through. They offer no hassle refunds too. I feel bad buying and returning several items before narrowing my decision down to two beautiful necklaces, and I appreciate this company’s patience with me. I’m picky and a minimalist so I’m very particular. With that being said, this company has amazing merchandise and the quality is wonderful. Quick shipping and items are packaged very well. The customer service is also very responsive but this seems like a good company so that makes sense.
4 September 2026
Reply from The Pearl Source
We’re so glad you chose The Pearl Source for your first purchase of real pearls. It’s great to know that you found two beautiful necklaces and appreciated our service along the way. Thank you for your kind words about our jewelry and team.
I am always skeptical shopping on line……
I am always skeptical shopping on line… ex: bought a beautiful lapis bracelet but it turned out to be MUCH thinner than the photo implied. But these baroque pearl French back earrings are gorgeous…. Luster is excellent and match my necklace very well.
28 August 2026
Reply from The Pearl Source
We’re glad the Baroque Pearl Earrings made such a positive impression. Thank you for trusting The Pearl Source and for sharing your experience with us.
Easy website to travel through
Easy website to travel through. Lots of lovely pearls. I’m very happy with mine! Thank you !!
4 September 2026
Reply from The Pearl Source
Thank you for your kind feedback. We’re glad you’re happy with your pearls and found our website easy to navigate. We truly appreciate you choosing The Pearl Source.
Spectacular double strand hanadama bracelet.…
Audrey worked with me and was so helpful with my request to change from a single strand bracelet to a double strand. I am so thrilled with my new bracelet. The hanadama pearls are exquisite. They are so lustrous and exactly as I imagined. The pearls are 8.5 to 9mm. The double oval diamond clasp finishes it off. I have always wanted large gorgeous pearls. I have received my dream bracelet!
Thank you Audrey!
1 September 2026
Reply from The Pearl Source
Thank you for your wonderful review. We’re so glad you’re happy with your new bracelet and that Audrey was so helpful throughout the process. We truly appreciate your feedback.
Great packaging
Great packaging, gift was very well received, a barcode/link to a “this is how the clasp works” video will be excellent
3 September 2026
Reply from The Pearl Source
Thank you for your feedback. We’re happy to hear the gift was well received and that you liked the packaging. We also appreciate your suggestion about including a link with instructions for using the clasp.
Fed EX delivered my parcel to the wrong…
Fed EX delivered my parcel to the wrong property (not the pearl sources fault) I contacted them and we dealt with the situation straight away. Excellent customer services and very helpful. Pearl necklace is amazing! I will defo purchase from you again, highly recommended
3 September 2026
Reply from The Pearl Source
Thank you for your wonderful feedback. We’re pleased to hear you had a positive experience with our customer service and found our team helpful. It’s great to know you love your pearl necklace. We truly appreciate your recommendation and look forward to welcoming you back.
Easy to order and quick fed x delivery.pearls
Easy to order and quick fed x delivery.
2 September 2026
Reply from The Pearl Source
Thank you for your review. It’s great to hear that ordering was easy and your delivery arrived quickly. Thank you for choosing The Pearl Source.
Reply from The Pearl Source
We’re pleased to hear that you found the perfect gift and that it arrived quickly. Thank you for your feedback.
Confusing description
It would be nice if the website would clearly state if the pearls are cultured or natural. I was not aware I purchased cultured pearls until I opened the card in the packaging.
2 September 2026
Reply from The Pearl Source
Thank you for your feedback, and we sincerely apologize for any confusion regarding the pearls you purchased. We understand that the distinction between cultured and natural pearls is important, and we’re sorry this was not clear to you before your purchase.
Approximately 99% of the pearls available on the market today are cultured pearls. However, cultured pearls are still naturally formed inside an oyster. The distinction is that a cultured pearl begins with human assistance, while a natural pearl forms without it.
You may be thinking of what are commonly referred to as “wild” or naturally occurring pearls. These are extremely rare, often very expensive, and are not necessarily higher quality than cultured pearls. In fact, many naturally occurring pearls have significant surface imperfections.
We appreciate your suggestion that our website should make this distinction more clearly. We will certainly take your feedback into consideration, as we want our customers to have a full understanding of what they are purchasing.
Thank you again for bringing this to our attention, and we apologize for any disappointment or misunderstanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.