SpoelbakkenShop.nl Reviews 

3,105
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Terrible company. First they delivered wrong product and didn’t want to admit it. In second order one part was missing. I asked then to send the only one missing piece but the company didnt a... See more

Rated 1 out of 5 stars

They don’t do what they promise, in their website and also the item you order it says order before so and so time next day delivery, but they do not deliver on next day. When you call them they would... See more

Company replied

Rated 5 out of 5 stars

Perfect, have been searching for just this item, nostalgish keukenkraan, for some time now, and this one was just perfect...superfast delivery, thorougly packing, and easy payment. Greatings from... See more

Company details

  1. Kitchen Furniture Store
  2. Kitchen Remodeler
  3. Kitchen Supply Store

Written by the company

Wij zijn de grootste internet aanbieder in Nederland op het gebied van spoelbakken, spoelunits, gootstenen en bijbehorende accessoires. Door onze grote eigen voorraad kunnen wij een groot deel van ons assortiment spoelbakken direct uit voorraad leveren. Veel van onze spoelbakken kunt u tot 23.45 bestellen en deze de volgende dag (niet op zondagen) al in huis hebben. Wij hebben eigen voorraad Franke spoelbakken, Reginox spoelbakken, Lorreine spoelbakken, Ausmann spoelbakken en Aquadesign spoelbakken. Onze ervaren klantenservice is bereikbaar van maandag t/m vrijdag van 09.00 tot 17.00. Naast spoelbakken leveren wij ook keukenkranen en accessoires. Wij bieden ook de mogelijkheid uw nieuwe spoelbak op rekening te kopen via Klarna. Betaal pas na levering.


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

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No recent history of asking for reviews

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3.3

All reviews

(3,105)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Oszuści

Terrible company.
First they delivered wrong product and didn’t want to admit it.
In second order one part was missing.
I asked then to send the only one missing piece but the company didnt agree.
Finally I wanted to send that order back and they made me back return costs even though wasn’t my mistake that I didn’t get a full product.
At the end I didn’t even get my refund.
After few emails they sent a pictures of damaged product and said that I did it !
Very unprofessional.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

They don’t do what they promise

They don’t do what they promise, in their website and also the item you order it says order before so and so time next day delivery, but they do not deliver on next day. When you call them they would say it’s advisable to collect from store and they put blame on transport company. They won’t have proper answer when it will be delivered. Very disappointing. Be aware of that.

26 October 2022
Unprompted review
SpoelbakkenShop.nl logo

Reply from SpoelbakkenShop.nl

Geachte Arnab,

Bedankt voor uw feedback.
Wij hebben uw bestelling inderdaad niet dezelfde dag kunnen versturen helaas, onze excuses hiervoor. Wij hebben uw bestelling de volgende werkdag naar U verstuurd.

Maar om hier nu een 1-ster review voor te geven.....

Wij wensen u veel plezier met uw aankoop.

Rated 1 out of 5 stars

very poor quality

The delivery was fine.
the quality of the sin is very poor, it cracked in the 4 corners and has plenty of marks inside without being used.
i put a protection at the bottom and a bucket inside so nothing touches the surfaces, but still plenty of marks in one week of use.
not worth the money.

28 August 2022
SpoelbakkenShop.nl logo

Reply from SpoelbakkenShop.nl

Geachte Claudia Fiumara,

Wij zijn niet bekend met uw klacht. Zou u foto's willen opsturen zodat wij naar uw klacht kunnen kijken? Ook hebben wij geen enkel contact met u gehad over de klacht welke u omschrijft.
Heeft u de review wel bij de juiste webshop geplaatst ??

Rated 2 out of 5 stars

produkt is perfect enkel de levering…

produkt is perfect enkel de levering via DPD laat de wensen over

23 May 2022
SpoelbakkenShop.nl logo

Reply from SpoelbakkenShop.nl

Geachte heer Gruyaert,

Bedankt voor uw review.

Zoals u kunt begrijpen hebben wij geen enkele invloed hoe de bezorgdienst bij u levert. In ieder geval bedankt om ons op de hoogte te brengen dat de bezorging niet feilloos is verlopen.

Wij wensen u veel plezier met uw aankoop.

Rated 1 out of 5 stars

So bad service and not professional at all

You should check if your customer service replied to my email since yesterday 10:03 (last email I got from you) , then I provided more evidences to your customer service at 10:21 yesterday, then i sent another email at 19:06 yesterday, just let you know the model what i received. and i sent email to inform you to return my order this morning at 10:30 because i give up completely. NO REPLY ANYMORE till I write review here! I tried to be nicely to communicate and provide all pictures what I can do via emails since Wednesday. and I can not use my kitchen for a week!

I can give 0 star, I will do that!!! THIS IS MY FIRST TIME TO GIVE LOW STAR IN MY LIFE FOR MY SHOPPING EXPERIENCE!
So disappointment with your customer service and not professional at all. I got the wrong order (the one i got is completely different with website picture and description) and i kindly communicated with your customer service representative and took lots of pictures and highlighted the difference between your picture and product what i received, however, you customer service insisted that the website one and the one i received are the same products. I am not blind and don't want to make trouble. but they are obviously different products. I have nothing to say. i searched the model what i received, finally i found out that the one i got is M1718, BUT I ORDER M1720. I don't care if the sticker on the package mentioned M1720, but the product is not M1720.

Last but not the least, I need to pay the shipment fee 7.5 EUR to deliver and when I requested return, I also need to pay by myself for shipping fee--7 EUR, this is the first time i see the shop ask customer to pay the return shipment fee. so in total I paid twice shipping fee for your mistake! this is unfair, you should pay back the shipment fee to me!

for any customers, it would be better to pay this shop after receive the product, not pay in advance, this is my experience!

4 March 2022
Unprompted review
SpoelbakkenShop.nl logo

Reply from SpoelbakkenShop.nl

Geachte Wang,

Bedankt voor uw review.
Onze klantenservice kan niet zoals u eist binnen een minuut reageren.
Voordat wij konden reageren op uw laatste 3 !! e-mails in 1 dag hebt u zelf al beslist om het product te retourneren. U geeft ons niet eens de kans om uw aanvraag fatsoenlijk in behandeling te nemen. Dit zegt meer over u dan over onze klantvriendelijkheid en onze service.

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