Specsavers Reviews 

Had my eyes tested on Tuesday this week and need new prescription at Fareham branch. Spoke to a customer service agent today and was told, the 2 year old frames bought from Specsavers, would not be allowed to just change to new lenses. Apparently, Specsavers would not use their own frames I bought 2 years ago because they had no reference code on them. So the lady was trying to get me to pay extra for new glasses. The lady found similar glasses to the ones I have, but again with no reference on the frames, so I asked her what happens in 2 years times if I need new lenses, and was told "I would have to buy new frames again at higher costs instead of just changing the lenses". SPECSAVERS WHAT A RIP OFF FROM YOUR INDEPENDENTLY OWNED COMPANY!

A business that constantly hounds you via email and post to book appointments, not a good look. I will book an appointment when I am ready and not through your bombardment of notifications. Won’t be using Specsavers for this reason. Pressure to book eye tests and sell you glasses when you probably don’t really need them.

Solid prices, good quality, but not time efficient at all. I don't recommend if you are in hurries.

If I was you, I would never ever use Specsavers. I’ve used them once my glasses turned out to be absolute rubbish now here’s the thing, you have no choice but to have a second pay free but in actual fact you can have the same type of glasses added to your second pair in which if you only want one pair of glasses you’re still charged nearly £600 whether you take one or two, so in actual fact they won’t half the price because you only want one it’s a full scale gimmick to make money, as I told the receptionist I only want one set of classes she gave me some stupid excuse. You have to have two in case one breaks, if you decide just to take one set of glasses. You’re still charged the same price as you would for two talk about a money making con. You’re better off searching the Internet for better options. Don’t get drowning to Specsavers con. No wonder Specsavers are making a profit due to the fact they are calling people to buy two pairs when not needed so my advice to you is fine somewhere else more compatible.

Had eye test and needed new glasses and was told under the buy 1 get 1 free scheme he would do 1 bifocals and the other sunglasses. After collecting my bifocals was told to come back in couple of weeks to order sunglasses ( why not ordered at same time) when going back was told had to pay £30 and I refused as the amount I already paid was in hundreds with eye test etc, when I got home I rung head office and complained they said they filed complaint and someone would get back to me.
6 days later nothing so I rung again and was told the branch I was complaining about (Romford) had tried ring me day before but call was failed……
How does a complaints department send the complaint back to store your complaining about, absolutely ridiculous.
Still to this day 3 weeks later nothing from them, no letter phone call.
Now taking my business elsewhere as do not feel a valued customer.

Very thorough eye test and prompt response to a later query about my prescribed spectacles

Shouldn’t have gone to Specsavers! I have been a loyal customer for at least 20 years,me, my 3, now grown up kids, and my husband. I actually couldn’t imagine going somewhere else until recently. The service has gone so far downhill! never again!! What a farce and an hour of my life completely wasted. I’m off to try another opticians and I can’t imagine I’ll be alone! Staff were AWFUL!

Specsavers have a good price for its items . Good service from the staff . Helpful and friendly .

Was very nice , I felt like they really were trying to find something that would suit my needs

Eye test at Widnes branch was all good, however service received when i collected my frame which ordered was awful ! will not use this branch again

Spoke to the manager of the Addlestone Branch today.
I think her name is Marta, she said she was the manager.
I tried to book an appointment for me and my wife. Enquired about different lenses like Hoya and better quality frames. She was not helpful over the phone and didn't seem to respond to my question very well and I felt like I better go to a different branch..... Not good.

Specsavers Nottingham. Very unprofessional telephone assistant. I Requested a prescription by email as my eyes had been tested spring 2025. They said they could not send one by email but they would send one in the post and had to charge me £10 for it. I’d asked them why they couldn’t send it by email as GPs and other medical services have done. Very rude lady said no one is available and put the phone down. Amongst the worst customer services one’s ever encountered.

I went to specsavers & always purchase glasses, this time I did not i used a pair of frames I previously bought from them as I like them, i am still waiting for my glasses which were supposed to be ready 03/07/26. When I called them today 07/07/26 to be told that because I brought my own frames this is why they are taking long,but they were previously bought from them, if I had purchased a new pair I would have got them quicker, I think its disgusting that to get your glasses in time allocated is only given to those who purchase new glasses. This has led me to suffer & it is forcing people to buy their products. They did not tell me this beforehand though which is something they should be sharing with their customers as I know I would have gone somewhere else.
Very disappointing

Good price, good personal attention, recommend

They closed 2 hours early due to heat but without any warnings I had to walk back and forward in that same heat

They were very helpful!!! I had very good experience!!!

I have been buying my glasses from Specsavers for a long time and have never received bad service. Always being seen by my appointment time by very helpful staff. I would highly recommend the company.

Never visiting Specsavers Nijmegen again, even if I lose my eyesight.

This might perhaps be the worst Specsavers I have ever come across in all of Europe. Being a regular customer in Ireland and also in the UK long ago, I decided to go here to purchase sunglasses. The employees were very sweet in making a sale until the exorbitant prices started to hit. I still needed sunglasses as I needed to drive in direct summer sun. I mentioned this to the person making the sale that if they cannot deliver in one week I might as well not order. He said they will try their best and might take an extra day.
One day before the delivery date, the lady from the shop calls to say they cannot deliver it the next day. When I request that they deliver two days afterwards, as it is really sunny, and I mentioned I needed the glasses to drive. The rudest of tones kicks in, and she replies, "It is delivered from another country, ok?" There is nothing we can do. This was never mentioned when I paid for it, and as a customer, it should never be my concern where they manufacture their cheap, profitable glasses. She then tells me that when it arrives, I will get a call.
Almost 2 weeks, and I get a call. When I say I will pick it up the next day or the following, I am again told that there are no appointments to pick up this week and to try next week. Are customers really a joke? When I say that, at this point, if I have to come again the following week, they should cancel and refund me, she rudely replies that it is something I should discuss with her boss and, condescendingly, disconnects the call without even confirming.
At the moment, I have paid 280 euros for one pair of sunglasses, my eyes are burning every day, and I still don't know when I will get them delivered to me, based on 'her grace's' wishes.
The worst in every category ever, and I will strongly recommend never to visit Specsavers Nijmegen Centrum. The trust that Ireland and UK Specsavers built with me over the years, through being polite and professional, was destroyed by the Nijmegen shop and the lady, who has no idea of professionalism and no respect for a customer who contributes to the success of this business with their hard-earned money. Not the kind of Dutch professionalism I am used to at all.

On the 16th of June I was due to have an earwax removal appointment. An appointment that I had had booked and CONFIRMED by email for around a month, and because of nature of problem was really looking forward to getting the problem sorted.
Upon being eventually seen by staff in branch, I was then informed that, despite me having and showing them their email confirming, they somehow had overbooked, and that couldn't be seen today. The attitude of the staff from thence on has been quite terrible tbh. Like they didn't really care??. I have since emailed them on their site, and also felt their attitude to problem was extremely poor in trying to resolve the issue, considering the time and inconvenience they've caused me. The branch I used was Cribbs Causeway in Bristol. I would certainly advise not using this branch, or possibly not this company at all for this sort of treatment??. A definite don't really care attitude!!.

the examination went very well and the optician was both thorough and helpful but after that i was a bit disappointed with the service from the general staff who seemed disappointed with my preference for keeping my current frames despite their best efforts at selling new ones to me. (she told me the cost of new frames wasn’t going to be much different to the reglazing of my existing frames)
But she eventually agreed to reglazing both of my glasses with the proviso that i left one pair with them and would send the second pair when i received the first pair back

This is not the first time we have used this system but it IS the first time they have charged for it (despite their advertising boasting that they are happy to offer their services to customers who are remote from the nearest Specsavers branch)

So, loyalty doesn’t seem to count for much with Specsavers any more…..