Sunweb.dk Reviews 

Online process was good but didnt experienced yet real hotel this is just review for online

I like this company

I don’t recommend. Only problems, if you go on turkey 🇹🇷 like me you will have only problems. First problem was : we are not allowed to make the check in online, they write my wrong order name on the SAS fly company, on the airport I can’t make check in until 4:41 (the fly was 5:05) because that was the hour when SAS opened the door. Before to comeback I ask sunweb why I can’t check in online and they said: you don’t need to do it online, no other explanation. The bus driver was late 30 minutes nobody call to inform, after on the airport was 200 people in front of me to make the check in and drop the bagage, I ask the staff from airport why they don’t want to start the check in and they said: we open 3 hours before, and I said: it’s 9:15 minutes and the fly is 11:15. After 3 control for security and baggage we arrive to the gate 10:43. I will never ever buy with this company again. After I tell to sunweb on wapp what was happening he just leave the chat and after his response was: we answered but it’s a delayed response, why is delayed if we talk now? Just a shit company.

Alt for lang telefon ventetid for at få svar
Nr 103 i køen ellers fin betjening

En super nem bookning og en smart app, som samler alle dokumenter er smart.
Fly (SAS) og bus var helt i top og til tiden.

I booked a trip to The Land of Legends through Sunweb and paid €240 for myself and my two children, including entrance tickets and return transportation. While the park itself was fantastic, the transportation and overall organization were very disappointing and did not justify the price.

Before booking, I was informed that the transfer would take approximately 1.5 hours. However, we were the first guests to be picked up, and the bus made around eight additional stops, resulting in a journey of 2 hours and 45 minutes. Had I known this beforehand, I would have chosen a different option.

When we arrived at The Land of Legends, we received no introduction or information from the guide. I expected at least a brief explanation about the park, where to meet for the return transfer, and any important practical information. Instead, we were simply dropped off and left on our own.

Before the return journey, I informed the guide that my two children and I would wait in the shade because of the heat and asked him to let us know when everyone was ready to board the bus. Unfortunately, he never came to tell us. My daughter happened to notice the group walking towards the bus, so we had to rush after them, feeling as though we had been forgotten.

The most disappointing part came after all the other guests had been dropped off. Although my two young children and I were still on the bus—tired, hungry, and hoping to get back to the hotel in time for dinner—the driver and guide decided to take a 20-minute break before taking us to our hotel. This felt very inconsiderate, especially as we were the only passengers left on board.

I want to be clear that The Land of Legends itself was an amazing experience, and we really enjoyed the park. My disappointment is entirely with the transportation and the level of service provided by Sunweb.

When you pay more than €240 for an excursion, you expect good communication, accurate information about travel times, professional organization, and consideration for families travelling with young children. Unfortunately, that was not our experience.

I hope Sunweb takes this feedback seriously and improves the quality of its excursion service for future guests

We simply cannot describe how disappointed our family is with our holiday booked through Sunweb to Turkey. Everything has gone wrong from the very beginning.

We booked what was advertised as a 5-star luxury stay at Alan Xafira Deluxe Resort & Spa, but there is absolutely nothing luxurious about this hotel.

Our problems started immediately upon arrival. We had to wait one and a half hours just to check in. The check-in was only completed after we raised our voices and insisted on receiving the keys to our rooms. After that, we had to ask for our Ultra All Inclusive wristbands ourselves. The hotel did not have enough wristbands for all five of us, so we had to wait even longer. They also had only one key card per room because they had run out of additional cards.

We received no information whatsoever about the hotel. Nobody told us where the pool, restaurants, towel service or other facilities were located. We had to ask other guests for directions. When we went to collect pool towels, they had also run out of towel cards. Only after another lengthy discussion were we finally given towels.

The electricity has failed three times during our stay. The latest power outage lasted almost 40 minutes, leaving the entire resort without power.

Our room has several maintenance issues. The sink drain is leaking badly, causing water to pour onto the bathroom floor. The family room we paid for is not a proper family room. The doors to the so-called children’s section have been screwed shut with exposed screws, creating a potential safety hazard.

The food in the main buffet restaurant has been so poor that all five members of our family went to bed hungry this evening. This is completely unacceptable for a hotel claiming to be a 5-star luxury resort.

Today, the pool bar also ran out of ice for a long period, meaning guests were only served warm drinks.

Perhaps the most disappointing part of this experience is Sunweb’s response. We have paid a significant amount of money for this holiday and looked forward to it for more than six months. Instead, we have been met with disappointment at every turn. We feel that Sunweb has shown very little willingness to help or resolve these issues.

To make matters worse, almost nobody at the hotel speaks English, making it extremely difficult to communicate or receive assistance. There is simply no help available.

We have spoken to several other families staying at the hotel, and they all share the same opinion. One family even told us, “Good luck – we’re finding another hotel ourselves.”

This holiday is nowhere near the 5-star luxury experience that Sunweb advertised and sold to us. We are extremely disappointed and expect Sunweb to take responsibility for this situation and provide an appropriate solution and compensation for the holiday we paid for but did not receive

If you ever consider booking at this hotel, reconsider. When we arrived, we Got pointet in the direction og our rooms, and then we could walk off with our loggage to look for our rooms, with our soutcases, that we had to hall up to the 1 floor, because there is no elevator..The food is bad, cleaning is non eksistent, I had the same dirt on my flores for 3 days, I had to ask to get my flores swebt, we had to ask for new towls after 3 days, we were promised new towns 3 times a week, and new bed sheets 2 times a week they weren”t changed once during the week, we stayed there. My friend was yelled at by the receptionist the next day, because we asked for towls, cups and glases weren”t changed once, i drank form the same cup all week, complaining didn”t work. it is supposed to be a 4 star hotel it is barely a 2 star hotel. The sope holder comes of the Wall, because it is held up by to sides sticky tape, the dores are broken and hard to open and close. The drains in the pool are loose, and in the swim ups the drains are rusty, the outsides of the swimups are brown and discusting. Fore your own sakes. CHOOSE ANOTHER HOTEL. I talked to multible guests during the week, and they were alll dissattisfied by this hotel.

Bekvemt
Bookingproces
Service

It’s just been easy. Very smooth process. 👍🏼

Love Sunweb.
Easy, cheap and great experiences.
Totally recommend.

Spams you with emails you didn't ask for, sells your information so you get spammer further.

Doesn't care about GDPR consent.

Lovely.

I bought to seat on the exit
They soldt to other person …
When we contact them the were very roood
… keep telinng us it is not there folt
The did not pay the money back
No more sun web
Boldshit company

professional assistance by agent who was very kind, knowledgeable and informative

Good hotels options, very easy way to book a holiday, and great offers

disgusting liars, when you try to make a partial payment they charge you the entire amount without warning LIARS

It's very easy.