Ordering was straightforward,and the dress arrived well-packaged and before it's due date. The quality of the dress was excellent and was at a great price - although it did require some creases to be... See more
Company replied
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Review summary
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We bought our daughter’s prom dress from here and were really impressed. It arrived within a few days, was excellent quality, and she absolutely loved it. We did need to have it altered slightly to fi... See more
Company replied
Ordering was so easy.gave us step by step EASY instructions how to measure for a tailored fit.the customer service is 💯.checking and double checking measurements before tailoring .ww qill definitely... See more
Company replied
I loved this dress! I ordered it in Desert Rose, and the colour was absolutely gorgeous—exactly like the pictures. The quality was honestly better than I expected. It fit me really well. The neckline... See more
Company replied
Company details
About STACEES
Written by the company
Established in 2012, STACEES is an online retailer of wedding dresses, prom & special dresses, mothers dresses, bridesmaid dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses, bridesmaid dresses, moms dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service.
Stacees is a leading brand in making custom dresses all over the world, we offer the latest and most popular dresses and provide extremely kinds of service for all customers who choose us. Each dress is custom made, the dress will closely fit on you if your measurenebrs are all right. We are always dedicated in producing the most beautiful dresses with highly quality, so your satisfaction is the greatest encouragement to us.
Contact info
United Kingdom
- service@stacees.co.uk
- www.stacees.co.uk
3.7
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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You have previously replied with the…
You have previously replied with the same bulls#&t. I DON'T receive a reply from you.
BUYER'S PLEASE BE AWARE OF THIS SCAM COMPANY.
22 July 2026
Unprompted review
The order was simple but I was…excellent
The order was simple but I was sceptical about ordering from this company as reviews were not brilliant but I must say I ordered two dresses and they were of great quality and fit really well the making of the dress was excellent very impressed I would order again..the downside was it take a while to arrive but arrived in nice bags very impressed
23 July 2026
I love the dress
I love the dress, It fits perfectly and I have 100% recommended stacees to all my family and friends for present or future experiences with the company.
23 July 2026
Excellent communication good value for…
Excellent communication good value for money and timely delivery
23 July 2026
My daughter looked like a princess on…
My daughter looked like a princess on her prom day. Dress is beautiful perfectly 👌 made. Worth the price. Nicely packaged. Arrived on time stated. Good quality. Suited her perfectly. I would recommend to anyone who wants to buy it.
2 July 2026
Reply from STACEES
Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center
If you are in the UK think twice about…
If you are in the UK think twice about ordering from this company. This is not a UK based company despite having a UK official website. If the garment purchased is unsuitable, poor quality or faulty, as was the bridesmaids dress we ordered, even with photos showing the faults , they are very reluctant to accept a return and if they do they will only accept the returns being sent to China at a cost of £50, as they say they do not have a UK based warehouse. Costly return to China was the only option given or purchase another dress for a further cost.
Even if you purchased this on a credit card for protection, think again, if the item is under £100 you cannot make a a section 75 claim.
Avoid ordering from this site it is another Chines scam.
22 July 2026
Unprompted review
Reply from STACEES
Dear Alison,
We apologize for all inconvenience during the purchase. We will investigate it and contact you within 2 workdays. We will try our best to improve our service quality and give you a satisfying solution.
Have a good day!
Best Regards,
Stacees Support
Very impressed with the ervice
22 July 2026
Reply from STACEES
Dear Bryony,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center
Fantastic prom dress
Fantastic prom dress. Beautifully made, great comms and speedy delivery. Delighted. Would 💯 use again. Thank u.
22 July 2026
Reply from STACEES
Dear NG,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Sent me the wrong size and don't want to refund.
They made my dress the wrong size and I have been fighting with them for days to get a refund/return.
They are sending me back new messages everyday offering for me to pay to buy a new dress that will fit. I have to pay for an error on their part. Now they are trying to refund me only 70% of my order, I have provided them with proof that they made a mistake...
Such scammy behavior.
UPDATE: They have now offered me a full refund only if i remove my negative review otherwise i get a fraction of the full price or I have to send back the dress for which they don't pay the shipping (it is in China).
Their refund policy is purposely vague stating a refund on shipping but what they don't say is that it is not covering the return shipping
6 July 2026
Unprompted review
Reply from STACEES
Dear Mélina,
We apologize for all inconvenience during the purchase. We will investigate it and contact you within 2 workdays. We will try our best to improve our service quality and give you a satisfying solution.
Have a good day!
Best Regards,
Stacees Support
Beautiful dress of a good quality
Hello! I have ordered the red dress from STACEES and it came to me much faster that it was expected. The dress and sawing is a perfect quality and suits me well. I am glad that I have ordered this dress from STACEES. Thank you for a good job!
22 July 2026
Reply from STACEES
Dear Tamara,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Great dresses
Delivery was fast and well communicated and dresses were exceptional quality, they looked amazing on the girls
30 June 2026
Unprompted review
Reply from STACEES
Dear Rebekkah,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center
Loved!!
Ordered my dress and it came beautiful! Also came on time following expected delivery. The colour, design and feel of the dress was amazing!!
2 July 2026
Unprompted review
Reply from STACEES
Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center
The dress was really lovely and the…
The dress was really lovely and the size was perfect.
21 July 2026
Reply from STACEES
Dear Mrs Ernesta,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center
My daughter loved the dress
My daughter loved the dress; she was confident attending her prom, very happy!!
26 June 2026
Unprompted review
Reply from STACEES
Dear Abiodun,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Amazing prom dress!
We bought an amazing dress from stacees.
The dress arrived in excellent condition and in the time that the company said it would arrive.
Absolutely loved the dress.
Good quality
21 July 2026
Reply from STACEES
Dear Maria,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Saved the day for this last minute mum
Saved the day for this last minute mum. Ordered my daughters prom dress with only a few days to spare. Brilliant communications and support and luckily the dress arrived at the start of the delivery window. My daughter and I were very pleased with the quality and look of the dress.
2 July 2026
Unprompted review
Reply from STACEES
Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center
Dodgy sizing and unprofessional set up
I never write reviews but felt infuriated by this company. My daughters prom dress arrived and the sizing was highly questionable - the length of the dress was at least a metre too long and she is a tall 15yr old. I requested a refund and then dealt with a very unhelpful Customer Service in China, who were reluctant to offer me a refund and instead kept offering me £10 to have it altered. This dress would have been very difficult to alter and cost far more than £10. If I wanted a refund I had to send the garment back to an address in China at my own expense. The address was just given on an email and all felt highly unprofessional. After lots of back and forth, I agreed to a £30 refund because I could see that I was never going to get the full refund. I would NOT recommend this company as it doesn't feel legitimate and would steer clear as the sizing is off and they don't care about your consumer rights.
1 July 2026
Unprompted review
Reply from STACEES
Dear Mrs G Davenport,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.
Fitted like a glove
I paid extra for fast track delivery and i was surprised how quick we had our custom made dress. It fitted beautifully.
21 July 2026
Reply from STACEES
Dear MRSKATIEILLING,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center
Beautiful dresses at competitive priced
Beautiful dresses at competitive prices. Tailored to fit and quickly posted. Great customer service
21 July 2026
Reply from STACEES
Dear Cristina,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Lovely dress!
The dress is great quality and very well made. True to size and fits so nice very happy with my purchase. Delivery was super quick too!
16 July 2026
Reply from STACEES
Dear Olivia B,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
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