ROSEFIELD Reviews 

The hands are lagging behind the actual time, perhaps due to a low battery. However, I only bought this watch one month ago, so I didn’t expect this to happen so soon, and have to get the watch check now
The design is nice, but I would have expected the mechanism of the watch to be in good condition, especially for a relatively new watch. I’m a bit disappointed.

I ordered a beautiful Rosefield watch with an engraving, but unfortunately, the engraving was accidentally left out of my order.

I contacted customer service and explained the situation, and they came up with such a wonderful and thoughtful solution. I was allowed to keep the watch without the engraving, and they sent me a new one with the engraving included. I was incredibly grateful for this, especially because the watch was a gift for my mother. I had chosen to have the initials of her children engraved on it, which makes it even more special and meaningful.

I had previously ordered a Rosefield watch for myself, so I already knew how beautiful the quality is. It is such a gorgeous watch, which is exactly why I chose to give one to my mother as a gift.

Thank you so much for the amazing customer service and for finding such a kind and perfect solution. I truly appreciate it! ❤️

Wow, the best customer service! I am so grateful. Ida devoted time and attention, and very gracious communication, to solve my problem. My granddaughter's treasured Rosefield watch was stolen, and I needed a receipt for insurance purposes. I wasn't even exactly sure of the purchase date, which was a few years ago, but Ida tracked it down for me and forwarded a receipt. This is really stellar customer service and more than could be hoped for. Thank you Ida for making a Rosefield a great experience!

AVOID! Late delivery and looks cheap!

They took my money advertising 3–4 day delivery, meaning Thursday at the LATEST. Now I’m told Monday — FOUR DAYS LATE.

Had they been honest, I’d have taken my custom elsewhere. They’re happy enough to take your money, but clearly couldn’t care less whether your order actually arrives when promised.

And because it’s customised? No refund. No return. Lol it’s two gem stones that were picked from YOUR multiple selection, hardly personalised. Barely an apology. So I’m left with a gift arriving after the occasion it was bought for.

DON’T ADVERTISE 3 DAY DELIVERY IF YOU’RE INCAPABLE OF PROVIDING IT.

UPDATED— massively over priced for the value and quality. Can get better at Claire’s or off the flee market.
If I could return, I would!

NOT WORTH THE HEAD ACH LADIES, JUST STAY CLEAR!!

I ordered a watch, but when the package arrived, the box was empty and the watch was missing. They asked me if I wanted them to send a replacement, and I said yes because I really wanted the watch. Unfortunately, the second package also arrived with an empty box and the watch was missing again.

The packaging was very easy to open. There wasn’t even any tape or proper security seal, so the box could easily be opened and closed without leaving much evidence. Also, there was writing on the box indicating what was inside, so whoever took the watch may have known that there was something valuable in the package.

I recently brought a watch and it is incredible small, it does not match the description, it seems like a toy watch. Also the watch does not seem new so i decides to return! There is no way to call them or anything it seem a ghost company! I didn t mind until i decidd to return and
I saw the fees for returns, 10 euro. This is unacceptable. They send me the watch through ordinary mail and they want me to pay and excesive fee for a product that is not as described

I had such a wonderful experience with Rosefield's customer service. I contacted them because I was having an issue with my watch, and from start to finish, the process was incredibly smooth, friendly, and professional.

The team responded quickly, kept me informed throughout, and went above and beyond my expectations by replacing my watch with a brand new one. I was genuinely surprised by how generous and customer-focused they were!

It's rare to come across a company that stands behind its products with such care, and I'm incredibly grateful for the excellent service I received. Thank you, Rosefield, for making the whole experience so easy and stress-free. I absolutely recommend both your watches and your customer service!

A special thanks to Anne! The clasp of the watch now is completely different, I noticed one of the hooks was there which I didn't have in my previous watch. :)

When I received my watch there was a small fault. The team at Rosefield were incredible and I could not recommend them enough. They were kind and compassionate and worked to help me immediately. Despite the time zone difference, they were prompt at responding and so accommodating. Thank you Rosefield for amazing customer service and beautiful jewellery!

I had such a wonderful experience with Rosefield! I accidentally forgot to add an engraving to my order, and Lana from the customer support team was incredibly kind, responsive, and helpful. She quickly assisted me with my request and made the whole process so easy and stress-free.

Excellent customer service like this is hard to find. Thank you, Lana, for going above and beyond, and thank you, Rosefield, for making my first shopping experience such a positive one. I can’t wait to receive my watch!

Really good customer service in resolving an issue. Good communication and Anne was very helpful

While the quality of products are great they need to do something with their delivery service. 2-3 weeks for my first order loved the item and thought it was a glitch so ordered again, there has been no movement on my order for over a week. No acceptable considering people may be buying gifts

After there was something wrong with the product I ordered, i contacted customer service and was helped immediately by Jenny. Very kind & quick communication.

I emailed Rosefield regarding a discount code and a change of a delivery address and they were so quick and efficient. They resolved my issue straight away. Definitely recommend

Terrible customer service. My parcel was lost in transit. My order was placed 1.05 and I’m still waiting for my watch. They reply every 3 days for my emails… definitely dont recommend

Great experience. Ordered a watch that was a gift for a birthday. Unfortunately, the shipment got lost after it was shipped and after notifying Ida from Rosefield I was offered another shipment via express delivery free of charge. I have now received the watch and it looks elegant and of high quality. I’m sure the recipient will be pleased. Thank you Ida/Rosefield.

Really quick and helpful response from Customer Service. Issue was resolved speedily and painlessly!

I had a very disappointing return experience with Rosefield.

I ordered multiple watches and returned all of them within the return period. The return parcel was handed over properly, and I have proof of shipment/tracking.

Rosefield is now refusing to refund one of the watches, saying it arrived with scratches. I did not damage the watch. The photo they shared only shows the watch after it reached their warehouse, but it does not show when or how the scratches happened.

What made the situation more frustrating was the communication. First, they said the protective film was removed. Later, they said it was still attached. After I pointed out the contradiction, they corrected themselves again and said it was not attached. They also confirmed that they do not create formal warehouse inspection reports or detailed packaging documentation for standard returns.

Despite this, they have formally refused the refund for that watch and want to send it back to me. The refund for the other returned watches is also still not completed.

Overall, this has been a stressful and unfair experience. I returned the items correctly and expected a normal refund process. I am now escalating the case through PayPal and consumer protection channels.

Based on my experience, I would be very careful when ordering from Rosefield, especially if there is any chance you may need to return something.

Goodmorning,

I had some problems with my shipment, due to the fat I wasn’t home when the postman arrived, but the customer service was impeccable and they managed to ship me another model with no extra fees. I greatly appreciate Anne for helping me and being so patient as she was.

Sincerely
MB

Excellent service, timely and knowledgeable

Very disappointing experience. Buy at your own risk. Received my parcel today but upon opening the box, to my shock there was nothing inside. An empty but sealed box had been delivered to my address. There was no damage or tear to the cardboard , felt very light to hold so I was a bit suspicious but then when I opened it, it was completely empty. I had ordered the watch with the gift packing but no trace of that either nor any receipt....

This is very disappointing as it was a gift for my friend . Also goes to show that the packaging and distribution team is doing a shady job ( possible that the watch got stolen by someone there) . Pictures attached