Rollx Vans Reviews 

204
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being kind, caring, and always putting their needs first, making interactions pleasant and helpful. Many highlight the team's knowledge, professionalism, and accommodating approach throughout the process. The customer service is frequently described as outstanding, with people appreciating the dedication and responsiveness shown. The quality of the product, particularly the van conversions, is consistently highlighted as the best in the industry, providing customers with independence and peace of mind. Many reviewers also value the ease and straightforwardness of the purchase process, noting thorough explanations and a stress-free experience.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality and conversion... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ROLLX has been a fantastic company that I’ve worked with for over 25 years. They helped me find my first adapted vehicle back in 2001 and provided an additional one several years later. They have been... See more

Company replied

Rated 5 out of 5 stars

I am a disabled vet and this is the first time getting a wheelchair vehicle. I had been going back and forth on different web sites and requesting information, but Rollx was the first to contact me an... See more

Company replied

Rated 5 out of 5 stars

Steve Strain was so gracious and accommodating to our needs and many questions. I believe he has found the perfect vehicle for us which should make life much easier. We are thrilled to work with Ro... See more

Company replied

Rated 5 out of 5 stars

I got a quick response regarding my inquiry. My questions were answered to my satisfaction so far. I have yet to receive my vehicle, but so far, I feel confident that I contacted the right company for... See more

Company replied


Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Manufacturer

Written by the company

Rollx Vans is a leading provider of wheelchair accessible vans, proudly serving individuals, families, caregivers, and businesses across the United States. We specialize in new and used handicap vans, featuring our own high-quality, factory-direct Rollx wheelchair van conversions. By designing and manufacturing our conversions in-house, we maintain strict quality control and deliver dependable, affordable accessible vehicles built for long-term reliability. Our inventory includes both side-entry and rear-entry wheelchair vans, as well as ADA-compliant commercial wheelchair vans for transportation providers, healthcare facilities, churches, and organizations. Whether you’re looking for a personal use mobility van or a fully compliant commercial solution, Rollx Vans offers options to fit a wide range of accessibility needs and budgets. We make the buying process simple with competitive pricing, flexible wheelchair van financing, trade-in options, and nationwide delivery. With decades of experience in the mobility industry, our knowledgeable team is committed to transparent guidance and exceptional customer service. At Rollx Vans, our mission is to help customers regain independence and freedom through safe, reliable, and professionally engineered wheelchair accessible transportation solutions.

Satisfaction Guarantee at Delivery

Satisfaction Gurantee

We want you to be thrilled with your wheelchair accessible van purchase. That’s why we offer a 100% money back guarantee at delivery if our customers aren’t full satisfied with their wheelchair accessible vehicle. It’s also why we offer the longest lasting, most reliable minivan or full size van on the market backed by the best structural warranty in the industry – 7 year/unlimited mile warranty! We know that you will love our wheelchair vehicles, that’s why they come standard with the Rollx Vans guarantee.

Contact info

4.8

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(204)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

More Than Just Buying a Van


My husband, Bruce, is a disabled veteran, and we have been on a journey for almost two years trying to obtain VA approval for a wheelchair-accessible van. The process has been long and challenging, and reaching this point means more to our family than words can express.

Peter has been wonderful to work with. He has been professional, knowledgeable, and compassionate throughout the process. He took the time to answer our questions and has been supportive as we navigate the VA requirements and approvals.

This van represents freedom for Bruce. After being largely homebound for so long, we are looking forward to getting him out of the house, traveling, and making memories together. Peter understands that this is not simply a vehicle purchase—it's about improving a veteran's quality of life.

We are incredibly grateful for Peter's excellent customer service and his commitment to helping veterans and their families. Thank you, Peter, for helping make this dream a reality.

— Kim Harris, wife and caregiver of a disabled veteran

15 July 2026
Rated 5 out of 5 stars

Staff was courteous,knowledgeable and…

Staff was courteous,knowledgeable and easy to work with.

10 July 2026
Rollx Vans logo

Reply from Rollx Vans

Thank you, Charles, for your review! We’re glad to hear our team was courteous, knowledgeable, and easy to work with. We appreciate your trust in Rollx Vans and hope you enjoy your new vehicle! 🚐💙

Rated 1 out of 5 stars

Horrible DMV follow-up..

I drove down, bought a handicap-accessible van the same day, paid full price with zero negotiation, and expected the buying process to be easy. Unfortunately, the customer service after the sale was terrible. No one informed me that the DMV requires the original disability parking form with a wet signature, leaving me to spend additional time tracking down a physician and doing work that should have been explained before I left. A simple heads-up would have saved a lot of frustration. Very disappointing experience.

7 July 2026
Unprompted review
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Reply from Rollx Vans

Thank you, Michelle, for taking the time to share your feedback. We're sorry to hear this part of the process was frustrating. While we did our best to navigate the DMV's documentation requirements as they evolved, we understand how disappointing it was when the original signed form was ultimately required. We appreciate your feedback, as experiences like yours help us improve how we communicate these requirements and set expectations throughout the registration process. Thank you for choosing Rollx Vans, and we wish you many safe miles ahead.

Rated 5 out of 5 stars

Everyone was so friendly and…

Everyone was so friendly and knowledgeable. They were very quick to answer all our questions. I would absolutely recommend your place of business!!

1 July 2026
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Reply from Rollx Vans

Thank you, Shelby, for your wonderful review! We’re thrilled to hear our team was friendly, knowledgeable, and quick to answer your questions. Your recommendation means a great deal to us. Thank you for choosing Rollx Vans—we truly appreciate your support! 🚐💙

Rated 5 out of 5 stars

Rocky was very easy to work with

Rocky was very easy to work with. Knowledgeable and patient.

30 June 2026
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Reply from Rollx Vans

Thank you for your review! We’re glad to hear Rocky was knowledgeable, patient, and easy to work with throughout your experience. We appreciate you choosing Rollx Vans and hope you enjoy your new vehicle! 🚐💙

Rated 5 out of 5 stars

This is my 3rd van …

This is my 3rd van I've gotten from Rollx and Rocky. Always the best customer service and quality product.

22 June 2026
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Reply from Rollx Vans

Thank you, Deborah, for your continued trust in Rollx Vans! We're honored that you've chosen us and Rocky for your third van. It means so much to hear that you've consistently received the customer service and quality you've come to expect. We truly appreciate your loyalty and look forward to serving you for years to come! 🚐💙

Rated 5 out of 5 stars

Great people , going above and beyond

I can’t wait to get my 2027 Pacifica

23 June 2026
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Reply from Rollx Vans

Thank you, Steve, for your review! We love your enthusiasm and are just as excited for you to receive your new 2027 Chrysler Pacifica. We appreciate your trust in Rollx Vans and look forward to getting you on the road soon! 🚐💙

Rated 5 out of 5 stars

The sales person was very informative…

The sales person was very informative and helpful in describing the process that was involved. They made us feel welcome and were super helpful in explaining everything.

12 June 2026
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Reply from Rollx Vans

Thank you, Francis, for your kind review! We’re glad to hear our team was informative, helpful, and made you feel welcome throughout the process. Ensuring our customers understand every step is important to us, and we’re happy we could make the experience a positive one. Thank you for choosing Rollx Vans! 🚐💙

Rated 5 out of 5 stars

Patience on part of of Rocky

Patience on part of of Rocky. Level of standard on your vehicle prep

18 June 2026
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Reply from Rollx Vans

Thank you, Peg, for your review! We’re glad to hear Rocky’s patience made a positive impact on your experience. We also appreciate your recognition of the high standards we maintain in preparing our vehicles. Thank you for choosing Rollx Vans! 🚐💙

Rated 5 out of 5 stars

e service at Rollex van gave me they know what they’re talking about. They were very helpful and considerate when trying to sell me a van.

I absolutely love Rollex van company. They are very knowledgeable, considerate and helpful. I especially liked Rocky Nevin who knows what he’s talking about.

10 June 2026
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Reply from Rollx Vans

Thank you, Linda, for your wonderful review! We’re thrilled to hear you’ve had such a positive experience with Rollx Vans. We’ll be sure to share your kind words with Rocky—he truly enjoys helping customers find the right solution and making the process as smooth as possible. Thank you for choosing Rollx Vans! 🚐💙

Rated 5 out of 5 stars

Helpful team and clear pricing

18 June 2026
Unprompted review
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Reply from Rollx Vans

Thank you, Christian, for your review! We’re glad to hear you found our team helpful and our pricing clear and straightforward. Thank you for choosing Rollx Vans! 🚐💙

Rated 5 out of 5 stars

Honestly

Honestly, the financing part was easier than I thought it would be

19 June 2026
Unprompted review
Rollx Vans logo

Reply from Rollx Vans

Thank you, Andrew, for your review! We’re glad to hear the financing process was easier than expected. Our team works hard to make every step as smooth and straightforward as possible. Thank you for choosing Rollx Vans! 🚐

Rated 5 out of 5 stars

Excellent communication with the sales…

Excellent communication with the sales person.
Much appreciated.
Thank you.

16 June 2026
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Reply from Rollx Vans

Thank you, Jayson, for your review! We’re glad to hear you had excellent communication with our sales team. We appreciate your kind words and thank you for choosing Rollx Vans! 🚐

Rated 5 out of 5 stars

Steve Strain was so gracious and…

Steve Strain was so gracious and accommodating to our needs and many questions. I believe he has found the perfect vehicle for us which should make life much easier. We are thrilled to work with Rollx and give them 5 stars without hesitation.
Michael and Meredith

11 June 2026
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Reply from Rollx Vans

Thank you, Michael and Meredith, for your wonderful review! We’re delighted to hear that Steve was able to answer your questions and help find what you believe is the perfect vehicle for your needs. Making life easier for our customers is exactly what we strive for. We truly appreciate your trust in Rollx Vans and your five-star recommendation! 🚐

Rated 5 out of 5 stars
Rollx Vans logo

Reply from Rollx Vans

Thank you, Chad, for your review! We’re thrilled to hear Rocky went above and beyond to help you. We’ll be sure to share your kind words with him. Thank you for choosing Rollx Vans! 🚐

Rated 5 out of 5 stars

Not pushy very knowledgeable on…

Not pushy very knowledgeable on vehicles brought the van to me to try the fit and if it worked in underground parking garage.
Thanks

11 June 2026
Rollx Vans logo

Reply from Rollx Vans

Thank you, Larry and Karin, for your review! We’re glad you appreciated the knowledgeable, no-pressure approach and that we could bring the van to you to ensure it was the right fit for your needs—including testing it in your underground parking garage. Thank you for choosing Rollx Vans! 🚐

Rated 5 out of 5 stars

Matt has been very helpful getting our…

Matt has been very helpful getting our van ordered. Answered all of our questions. We are anxiously awaiting the arrival of my husband’s new ride!

4 June 2026
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Reply from Rollx Vans

Thank you for your review! We’re glad Matt has been so helpful throughout the ordering process and that he was able to answer all of your questions. We share your excitement and look forward to getting your new ride delivered soon. Thank you for choosing Rollx Vans! 🚐

Rated 5 out of 5 stars

Ease of transaction and professional…

Ease of transaction and professional service, so far. I haven’t received my vehicle yet.

22 May 2026
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Reply from Rollx Vans

Thank you, Jack, for your review! We’re glad to hear the process for your Chrysler Town & Country wheelchair van in Memphis, Tennessee has been smooth and professional so far. We appreciate your trust in Rollx Vans and look forward to delivering your vehicle soon! 🚐

Rated 5 out of 5 stars

Great company to work with!

I recently had the pleasure of working with the team at Rollx Vans and the experience was outstanding from start to finish. The level of professionalism, communication, and dedication shown throughout the entire process truly exceeded my expectations.

A special thank you goes to Steve Strain and Amanda Chumley for their incredible hard work and commitment to customer service. Both Steve and Amanda were knowledgeable, responsive, and genuinely cared about making sure every detail was handled properly. Their professionalism made the entire experience smooth, stress-free, and enjoyable.

It’s rare to find a company that combines quality products with such exceptional customer care, but Rollx Vans does exactly that. Steve and Amanda are absolute assets to the company, and their dedication reflects very positively on the entire organization.

I highly recommend Rollx Vans to anyone looking for a dependable company that truly values its customers.

15 April 2026
Rollx Vans logo

Reply from Rollx Vans

Thank you, Gordon, for your wonderful review and recommendation! We’re thrilled to hear your experience purchasing your Ford Transit in Ankeny, Iowa exceeded your expectations from start to finish.

Steve and Amanda truly care about providing exceptional service, and we’re glad their professionalism, communication, and dedication helped make the process smooth and stress-free for you. We’ll be sure to share your kind words with them.

Thank you again for your trust in Rollx Vans — we sincerely appreciate your support and hope you enjoy your new Ford Transit for many years to come! 🚐

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