Rhinocamera 

STAY AWAY and here's why...

On 9th of March 2021 I ordered Canon 24-70mm f4 L IS USM lens, which cost me 749 EUR. I started using it and the photos were not turning out as they should and eventually I brought it to a professional photographer to identify the issue. He confirmed that the diaphragm of the lens is not working properly, which is why I am getting overexposed images.

On August 14th I contacted RhinoCamera support service to inquire about the resolution of this situation. They advised me to send the lens to Rhino Returns address and said that it will be repaired.
Rhino Returns
Business Centre Twente
Molenstraat 20
Hengelo
7551 DC
Netherlands

The lens was delivered to them on the 8th of September 2022 and I did not hear back from them. On the 8th of November I contacted them to inquire about the status of my lens. To which they replied that they have not received it and that I should provide proof of the delivery. I provided them not only the tracking records, but also went to the delivery company to provide a proof of delivery with signature.

I have all the proof that the faulty lens was delivered to the Rhino Camera returns address and even have a proof of recipients signature. After providing all this proof to Rhino Camera, they still say that they have not received my parcel and they are not willing to do anything about it. Instead they are telling me to check with the delivery company.

I have sent yet another email today on the 10th of February 2023 to ask for a replacement or a refund. But it seems that they are not willing to find a resolution of this matter. This leaves me no choice, but to WARN everyone else NOT to order from this site. It is clear that they are NOT and honest business.

Also, I will be reporting them to all the review sites, because I have proof that they offer a free memory card, battery or UV filters in exchange for good reviews. This behavior is against the guidelines as they offer incentives in exchange for reviews. This is exactly the reason why you see so many good reviews here.

I just received my order and it was sent in a professional way and i am very happy with it. Thank you

After ordering a camera+lens, more than a month later I had still not received the camera nor any kind of tracking code. Customer service responded each time that the "tracking number would be sent the next day", "camera would arrive within in a couple of days", etc. Which of course it never did! Eventually support switched to blaming DHL saying they "cannot locate the package". At this point (after two months), I could no longer wait for rhinocamera so requested the cancel the order, and bought it elsewhere. The cancel / refund request was ignored, "we will send another if DHL cannot find it".

Then the camera eventually arrived, since I now had two cameras and no longer needing the second camera. I tried returning it as it was unopened and the site promises a "14 day returns policy". Rhinocamera first declined my request to return the item by "offering a discount" if I would consider keeping it... Since I have no use for a second camera I politely requested to return it. Since requesting the refund again, Rhinocamera support has stopped responding to my mails. I have not heard from them since, months later. The refund policy has not been honored and I still have the second camera.

Additionally, the Camera body received from Rhinocamera arrived in strange packaging. The camera body was packaged in a camera + lens kit box for a different lens than the one ordered, with the additional lens removed. Plus it appeared to have a japanese battery charger. A cheap EU adapter had also been thrown in the box... The site did not at all indicate that the camera would be repackaged nor would not ship with an EU charger. I expected a factory new camera in original packaging, but now suspect it may be an aftermarket repair or somesuch.

I will never deal with this company again and recommend everyone else to avoid shopping there. Absolutely terrible shopping experience and customer service. Save yourself the stress and order elsewhere.

EDIT: In reply to the ridiculous response below. Why would I send a camera to canon for verification when all I have wanted is to return it to you for a refund? The procedure to refund as in the link provided is to e-mail you. I did exactly that… and you have not responded to my mails.

I ordered a sony a 6440 camera. The next day I read negative reviews that cameras are not delivered to people and money is not returned. But after 3 weeks, the camera was delivered to me. I think that you can not be afraid and order whatever you want.

This company is not the be trusted. From the moment I paid my 4,500 euro for a Sony FX3 camera things seemed off. They were looking for information that would be unusual like bills and bank statements, and identification. I gave them all of this including a photo of a box from DHL with my address because my utility bill and bank statement wasn't enough. I asked why did they need this information. I got no response on the question at any point.

The emails soon when dead with no order confirmation, invoice or update on the product. Only after asking for these details I was given a response. Another week went by and I was told my order would be sent with 5-7 days. I was happy and moved on. A week and a half went by, keep in mind I've paying clients shoots during this time I need a b-cam for, I got no camera and no delivery person at the door.

I send a quick mail asking for a tracking number with an informal response saying I'll track that down for you. Another week goes by and I now ask for a refund as no tracking number was sent, no information on delivery and with this camera needed asap I would get it locally much faster.

Rhinocamera.com and Rhinocamera.de are now refusing to refund this money and have written excuses that I do not live at my address and that I did not answer their phone calls. I have no missed calls and my very clear line of communication via email is not being replied to. Send me a tracking number and I'll know when to be at home.

Buyer be very aware, stick to reputable companies. I'll be happy to send all records of these emails to the Trust Pilot team for verification. I also have screeshots of the seven times I called the number they provided to a manager. I'm still trying to get my 4,500 euro back after a month since purchasing. Fingers crossed they don't run with it. We have logged a report with the CCPC (The Competition and Consumer Protection Commission) to aid us in the issue.

Week 9 update: Unfortunately all attempts to refund or deliver the package have been stopped by the seller Rhinocamera.com. After looking through the many 1 star reviews on Trust Pilot I'm seeing the same patterns being made. Refusing to refund payment, not giving a tracking number for the package from the supposedly refused delivery, not providing a tracking number for a replacement package, harassment via email and scheduling calls on the weekend to a Spanish number that does not answer (7 attempts with photo evidence). All highly suspicious.

I could post the name of the individual I'm dealing with but I'd like to respect personal info as much as possible here as this is a professional issue and not a personal one. Though they are happy to use my personal information online.

I will be contacting the unfortunate people who have left reviews of their customer service to participate in a video review only sharing our personal experience with this company to protect future potential buyers. No one should have to go through this harassment and also have their money withheld. I'd be happy to chat if someone is experiencing the same issues.

Week 13 update: Still zero progress on my refund and now Rhinocamera have stopped answering emails from me. Trustpilot notified me Rhinocamera tried to take this post down and as I'm a verified account with proof of what has happened and they are not verified and have no proof that my review will stay online. Now I've been without my €4,500 for 3 months mastercard and revolut business have launched an investigation into Rhinocamera as we'll as my local consumer protection agency in Ireland. I've had many people contact me with their negative experiences with this company some who want to be in the review video and some who don't. I've never in my many years had my money held from me and with the rise of costs and rent due this is a bad time. I've obliviously found a bad egg and now I need to deal with it. If there is any extra advice people may have on how I can get my €4.5k back I'd really appreciate it. Thanks, Garreth!

I ordered a Ricoh GR3 camera from Rhino - the price was the best value I could find in Europe. From the start communication was clear and I received updates when the camera was shipped. The product was delivered within a week and was well packaged and in perfect condition. I recommend Rhino Camera to camera enthusiasts!

I'm very pleased with my Nikon lens and the service I received. There web site was well-formatted and I was content with price. Rhinocamera provided very clear guidance describing when the delivery of my lens would take place and they fulfilled this exactly as promised.

FINAL UPDATE: Ordered a camera on June 1st. Did not receive the camera. I've sent 32 emails over the course of the last 9 months. And they sent me 22 emails in response. Sometimes it was claimed the package was lost, and a new one would be sent, then they would pay me back, then the package turned up again. All these messages made me doubt I would ever get my camera or money. Especially since I had no tracking code to prove the package was sent at all.

Finally, after 9 months I have received a refund from Rhinocamera. So in the end I've learned my lesson to never shop here again.

Super fin proces, og jeg var meget glad for at handle hos dem! :)

Rhino camera didnt deliver the
CamPro 512GB Super Hurtig SDXC-kort (klasse 10)
Pro SLR Kamerataske,LP-E19 Batteri
that i ordered more than one month ago.Order nr. 811908
Again Rhinocamera just write some twisted answers about review. Basic fact is that RhinoCamera still didnt returned the payment and/or deliver the product. If you are cheated, just contact your bank,- and report the company. I also reported to dk-hostmaster, the police and other instances that this company dont have any moral at all.
If you are complaining, the either call it blackmail or find other excuses. They are theatning with police- dont worry about that, its just a way to stall the return of the payment. The Rhinocamera only destroy ther reputation themselfe, not giving the customers what they promised when ordering. And if you are cheated too, the dont forget make reviews on all review portals, helping warning other people. Dont trust them at all. And yes, i keep on review them on the internet, until they honor their agreement. They call it blackmail, I just tell the truth.
Update: Rhinocamera latest comment is ridiculous.
The dont return the payment or delivered the product i ordered. They now also admit that the announce wrong prices on the net to get the payment for after not to return it. DONT BUY THERE-you loose your money.

Update: I tried to find Rhinocamera legal taxnumber. They dont have, and the dont wanna inform about their company adress in DK. Also, i dont find this information on their website. DONT BUY THERE- its not seriously.

Quick enough delivery
Very good Customer Service
Low prices
Product as expected

Nothing to complain about
I will definitely buy again from Rhino Camera

I was looking for a specific camera and lens, I found it at rhinocamera and also at a very good price. It was easy to order and the delivery went well. The itmes was securely packed. I am very satisfied with the whole experience.

Ordered Nikkor lens, great price and service.

I ordered a new Canon 6D Mark II from Rhinocamera. The ordering process was simple, communication with me was clear and fast and delivery was correct and within 3 or 4 days. Great experience!

Ordered the RF 24-105 f4 lens on Rhinocamera and the process was very easy. Quick registration, easy payment and fast shipping. Very happy with the seller and would definitely recommend.

I bought a camera for a friend. Rhinocamera tried to bribe me for a good review. After I exposed this behavior on Trustpilot. They dug out my friend’s personal details by using the information submitted during the purchase, and threated to harass my friend’s employer if I didn’t remove the review. We have reported such criminal conduct including intimidation and invasion of privacy to the Dutch and Gibraltarian police departments.

Rhinocamera also repeatedly threatened to sue me for defamation which is a strategy they use to intimidate many buyers as indicated by numerous reviews here. Their registered address or VAT No. are unknown. The chance of them sueing you is equivalent to zero. DON'T BOW TO THE THREATS!

The Gibraltarian police department claimed that they could not confirm this company’s incorporation in Gibraltar, through which I recalled that I never received an invoice for the purchase. Too many red flags. The bottom line is, this company is in essence malicious and toxic, hiding behind an unknown shell company.

If you want to play the gamble of buying from them. Not only would you run the risk of losing your money, but also your employer or families could be harassed or intimidated.

Ordering a Fujifilm XV1000 from Rhinocamera was great - easy and fast shipping, great product. Will return to Rhinocamera for any future camera needs! Would highly recommend!

Great Service, very much recommended

Great and awesome service. Will buy again for sure!