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Regal | Hatton Garden Jewellers Reviews 

312
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional guidance. The service is frequently described as first-class, with many highlighting the outstanding quality and craftsmanship of the beautiful, bespoke products. Consumers are thrilled as the final items often exceeded their expectations. However, some customers also noted the staff's patient, unpressured approach, taking ample time to answer questions and guide them through design choices without rushing. This personalized attention ensured a relaxed experience, allowing individuals to feel confident in their decisions and the bespoke creation process.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with the final... See more

Service

Users describe positive interactions with service, highlighting an excellent and top-quality experience that... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent craftsmanship and... See more

User experience

Reviewers mention positive feedback about user experience, describing it as exceptional and the best they've... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience purchasing an emerald ring from this jewellery shop. Josh was incredibly helpful, patient and knowledgeable throughout the entire process. He took the time to show me multi... See more

Company replied

Rated 5 out of 5 stars

Can't thank Mark enough for his caring guidance throughout the process of designing my engagement ring. He thoroughly walked us through the different steps to crafting the ring - which included the... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service and staff were very knowledgeable and helpful. Special thank you to Daniel who helped me throughout the process. Also to Josh in-store who was really nice and he... See more

Company replied

Rated 5 out of 5 stars

Mark was first class from when I walked in. He helped me throughout the whole process and made the experience very relaxed. They ensured I got insurance and made the payment process simple. He explain... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Store
  6. Watch Store

About Regal | Hatton Garden Jewellers

Written by the company

VISIT WEBSITE BOOK APPOINTMENT

Exceptional Craftsmanship and Service at Regal

Regal is a leading jeweller in Hatton Garden, London specialising in bespoke engagement rings, wedding rings, and fine diamond jewellery. We offer both certified natural and lab-grown diamonds, crafted with precision and care. Each piece is handcrafted by expert Hatton Garden jewellers who combine traditional techniques with modern design to ensure superior quality and precision. We make creating your dream jewellery simple, collaborative, and enjoyable, earning our reputation as a trusted destination for fine jewellery and bespoke engagement rings in Hatton Garden, London.

Our Bespoke Collection

Explore our carefully curated collection of engagement rings, GIA and IGI certified natural and lab grown diamonds, elegant wedding rings, fine diamond jewellery, and luxury watches. From bespoke engagement rings to perfectly matched wedding bands, each piece is expertly crafted in Hatton Garden to reflect your unique style and story.

Personalised Experience at Regal | Hatton Garden

At Regal, we place your vision at the heart of everything we do. Our expert diamond jewellers provide tailored consultations, exceptional craftsmanship, and competitive pricing, ensuring every detail is perfected. From your first consultation to the final masterpiece, we guide you through a truly personalised experience, crafting jewellery that tells your unique story. With attentive service and unwavering dedication, Regal has earned its reputation as one of London’s most trusted Hatton Garden jewellers, where every visit is memorable and every piece extraordinary.

Our promise to you

Written by the company

We're committed to our customers!
We have a longstanding commitment to treat all customers with respect, support, and kindness.

Aftercare Package

Lifetime Warranty

We’re committed to ensuring your jewellery stays as beautiful as the day you got it!

Contact info

Bespoke Retailer of the Year

Collaborate with our team of experts to design your engagement ring.

5.0

Excellent

TrustScore 5 out of 5

312 reviews

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5.0

All reviews

(312)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a very positive experience buying…

I had a very positive experience buying from Regal. Firstly they offered for a sale a stunning piece of jewellery and secondly they were providing a great buying experience as well. My fiancé loves her ring and I would recommend them to anyone looking for that perfect gift.

15 July 2026
Rated 5 out of 5 stars

Second to none experience

The care, expertise and attention to detail that the team provides is second to none. Daniel was great at answering all our questions and providing options that adjusted to both our budget and dream ring. Thank you Daniel and Regal team!

12 July 2026
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Johanna,

Thank you so much for your lovely review.

We're delighted to hear that you had such a positive experience with us. It's wonderful to know that Daniel was able to answer all of your questions and help you explore options that balanced both your budget and your dream ring.

Your kind words about our care, expertise, and attention to detail mean a great deal to the whole team. Thank you for choosing Regal to be part of such a special journey.

We wish you both every happiness for the future.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Beautiful engagement ring

Mark was fantastic in helping me find the perfect ring for my now fiancée, helping me to work within my budget and desired specifications. Regal got the ring ready promptly, and I later came in with my fiancée to get it resized, as I had planned it as a surprise proposal. Thanks for the great service and beautiful ring, Regal.

24 May 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Aniket,

Thank you so much for your wonderful review.

We're delighted to hear that Mark was able to help you find the perfect ring while working within your budget and the specifications you had in mind. It's fantastic to know everything was ready in time for your surprise proposal, and we're so pleased it all came together.

It was also a pleasure welcoming you and your fiancée back for the resize. Thank you for trusting us to be part of such a special milestone.

Congratulations to you both, and we wish you a lifetime of happiness together!

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Excellent customer experience & top quality service

Mark at Regal was extremely helpful when it came to my purchasing decision. Not knowing much about diamonds myself, he was clear, knowledgable, friendly and very approachable - much better than a lot of jewellers I’d been to before. Overall, an excellent experience with top quality service.

8 July 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Ollie,

Thank you so much for your wonderful review!

We're delighted to hear that Mark was able to make the process clear and enjoyable, and that you felt well supported throughout your purchasing journey. Choosing a diamond is an important decision, so it's great to know his knowledge, friendly approach, and guidance helped you feel confident every step of the way.

Your kind words mean a great deal to the whole team, and we're thrilled that your experience with Regal stood out from your previous visits elsewhere.

Thank you again for choosing Regal, and we hope to welcome you back in the future. Enjoy your new purchase!

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Helpful, friendly, and high quality

Josh was fantastic. He helped us with the small differences in the designs we liked, and finalised on a style which was perfect when it arrived. Really helpful and friendly. Highly recommend.

8 July 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi George,

Thank you so much for taking the time to leave such a wonderful review!

We're delighted to hear that Josh was able to help you refine the design and find the perfect style. It's fantastic to know that the finished piece was exactly what you were hoping for and that you found the experience both helpful and enjoyable.

Your recommendation means a great deal to us, and we truly appreciate your kind words. We hope you enjoy your beautiful piece for many years to come and look forward to welcoming you back to Regal in the future.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Mark was very helpful and knowledgeable…

Mark was very helpful and knowledgeable in helping select my GMT Master Bruce Wayne Rolex. Extremely pleased with Watch & Service given

3 July 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Leo

Thank you so much for your wonderful review!

We're delighted to hear that Mark was able to help you select your GMT-Master "Bruce Wayne" and that his knowledge and guidance made the experience an enjoyable one.

It's fantastic to know you're extremely pleased with both your watch and the service you received. Your kind feedback means a great deal to the whole team.

We hope you enjoy your new timepiece for many years to come, and we look forward to welcoming you back to Regal in the future.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Amazing

Amazing! From the first discussion to delivery of a bespoke piece of Jewellery the team at Regal were amazing. The customer service is outstanding. I commissioned a piece after discussing what my Wife wanted with Joshua and he understood exactly what we needed. The design was flawless and I couldn't be happier with the finished piece. A truly stunning Diamond cross set in Platinum on a Platinum chain. This is a truly luxury bespoke service. Regal are now my go to jeweller.

26 June 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi James,

Thank you so much for your fantastic review!

We're absolutely delighted to hear that you had such a positive experience with us, from your initial consultation through to the delivery of your bespoke piece. It's wonderful to know that Joshua was able to bring your vision to life and create a design that perfectly captured what you and your wife were looking for.

We're thrilled that you're so happy with the finished platinum diamond cross and chain. Creating meaningful, one-of-a-kind pieces is something we take great pride in, so it's incredibly rewarding to hear your kind feedback.

Thank you for trusting Regal with such a special commission. Knowing we've become your go-to jeweller means the world to us, and we look forward to helping you celebrate many more special occasions in the future.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

What a great experience

What a great experience! I went in with an idea for an engagement ring and wasn’t sure if it would be possible - after trying lots of other jewellers, and Daniel straight away showed me exactly what I was looking for. The clarity of the explanations and details was amazing. And she said yes and delighted with the ring, which was exactly to spec. Fast , quality service too.

21 June 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Conrad,

Thank you so much for your fantastic review.

We're delighted to hear that you had such a great experience with Daniel. It's wonderful that he was able to bring your vision to life after your search elsewhere, and that his explanations helped make the whole process clear and enjoyable.

The best part of all is hearing that she said yes and loves the ring! We're thrilled that it was exactly what you had envisioned and that you were pleased with both the quality and the turnaround time.

Congratulations to you both, and thank you for trusting us to be part of such a special moment.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

What a pleasure it was to deal with Joshua

What a pleasure it was to deal with Joshua. The communication was excellent, asking lots of questions regarding what I was looking for, budget etc. He was very understanding of my requirements and ensured that I was able to purchase exactly what I was looking for. First class service and very competitively priced.

19 June 2026
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Jane,

Thank you so much for your wonderful review.

We're delighted to hear that you had such a positive experience with Joshua. He'll be thrilled to know that his communication, attention to detail, and commitment to understanding exactly what you were looking for made such a difference.

It's fantastic to hear that we were able to help you find exactly the right piece while providing great value and service. Your kind words mean a great deal to the whole team.

Thank you again for choosing us, and we hope to welcome you back in the future.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Beautiful ring, helpful staff

The ring was beautiful, Mark was very helpful and talked me through the design process very clearly.

3 May 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Alex,

Thank you so much for taking the time to leave us a wonderful review.

We're delighted to hear that you love your ring and that Mark was able to guide you through the design process clearly and make the experience an enjoyable one. Creating something so special is always a privilege, and we're thrilled we could be a part of it.

Thank you again for choosing us, and we wish you all the very best.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

As soon as we met Daniel we knew this was the shop

As soon as we met Daniel we felt like we were in safe hands. By far the best customer experience of all the appointments we had. Loved the personal and detailed explanations to help us understand the options. Also had lovely option of engagement rings. Coming back here to get our wedding bands!

14 February 2026
Unprompted review
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Reply from Regal | Hatton Garden Jewellers

Hi Faheem,

Thank you so much for taking the time to leave such a wonderful review.

It was an absolute pleasure meeting you both, and we're delighted to hear that you felt comfortable and well looked after throughout your appointment. We're so pleased that Daniel's explanations helped you understand all of the options and that you enjoyed the experience of choosing your engagement ring.

It means a great deal to know that you'll be returning to us for your wedding bands, and we can't wait to welcome you both back.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

It was amazing and Josh was super…

It was amazing and Josh was super helpful and patient and helped me go through all the options.

13 June 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Ibitayo,

Thank you so much for your kind review!

We're delighted to hear you had such a great experience. We'll be sure to pass your lovely comments on to Josh—he'll really appreciate them. It's wonderful to know he was able to guide you through all the options and help you find the right one.

Thank you again for choosing us, and we hope to welcome you back in the future.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Amazing experience with Regal

The whole experience with Regal was first class. Mark was so helpful and professional to help find the perfect engagement ring for my partner. Super clear communications and very thoughtful throughout the whole process. The final ring quality was amazing and exactly what we were looking for. Thanks again to Mark and his team for making this a memorable process.

31 May 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Shalin,

Thank you so much for your kind words and for taking the time to share your experience.

We’re really pleased to hear that you found the process first class from start to finish, and that Mark was able to support you in finding the perfect engagement ring for your partner. Clear communication and a thoughtful approach are exactly what we strive for, so it’s wonderful to know this came through throughout your journey with us.

We’re especially glad you’re so happy with the final ring and that it was exactly what you were looking for. We’ll be sure to pass your lovely feedback on to Mark and the wider team.

Wishing you both all the best, and thank you again for choosing Regal.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Great experience visiting the Regal store 3 times…

I have visited the Regal store 3 times now. Each time I have been welcomed and treated with great respect. In my first visit it was my first time ring shopping and Mark taught me all about it, and really helped build my understanding. The next 2 times I visited I saw Josh who was phenomenal! He treated me and my partner perfectly, showing us the rings we were looking for and helping us decide which one we were after. Josh has been extremely reliable and would always respond with haste to every email I sent. I’ve had a great experience with Regal.

2 June 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Elroy,

Thank you so much for taking the time to share such a lovely review.

We’re really pleased to hear that each of your visits to Regal have been a positive experience and that you felt welcomed and well looked after throughout. It’s great to know that Mark was able to help you build your understanding during your first ring shopping experience, and that Josh continued that support so well during your later visits.

We’re especially glad Josh was able to help you and your partner find the right rings and provide the level of communication and care you were looking for. We’ll be sure to pass your kind words on to both Mark and Josh — they will really appreciate it.

Thank you again for choosing us and for your recommendation. We’re delighted you’ve had such a great experience with Regal.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Great experience choosing our rings.

My fiance and i had a great experience with Regal.

Very professional.
The whole approach of choosing and designing a ring was well thought out, clearly shows their experience and ended up with 3 rings we absolutely love.

Thanks to Mark - he made choosing a ring very simple and overall a superb service.

We'd visited several other stores in Hatton Garden beforehand and Regal is a cut above. Not pushy, not just telling you to buy one ring they 'happen' to have in stock, then as you walk away just drop the price etc.

Absolutely would recommend, and would buy from them again.

26 May 2026
Unprompted review
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Reply from Regal | Hatton Garden Jewellers

Hi Mark,

Thank you so much for taking the time to share such a thoughtful review.

We’re really pleased to hear you and your fiancée had such a great experience with us at Regal. Helping you design and choose your rings in a way that felt considered and stress-free is exactly what we aim for, so it’s wonderful to know the process came across that way.

I’ll be sure to pass your kind words on to Mark as well — he’ll be delighted to hear he helped make the experience simple and enjoyable for you both.

It means a lot to hear your feedback, especially coming after visits to other Hatton Garden jewellers. We’re very grateful for your recommendation and are so pleased you ended up with three rings you absolutely love.

Wishing you both all the best for the future, and we’d be delighted to welcome you back anytime.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Mark was great throughout

Mark was great throughout, very patient with our indecision and we ended up with exactly what we wanted, tailored to fit existing rings. Would highly recommend!

20 May 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Zac,

Thank you so much for your kind words and for taking the time to leave this review.

It was a real pleasure helping you both, and I’m really pleased to hear that you ended up with exactly what you wanted. Working through the options to create something that fits perfectly alongside your existing rings is exactly what we aim for here at our Hatton Garden jewellers.

We’re especially glad you’re happy with your bespoke jewellery and wedding band design – that personal tailoring is at the heart of what we do.

Wishing you both all the best, and thank you again for recommending us.

Kind regards,
The Regal Team

Rated 5 out of 5 stars

Great Experience

Had a great experience with Regal throughout the whole process of designing my ring. Mark was incredibly patient, knowledgeable, and forthcoming with information from start to finish. He took the time to answer all of my questions thoroughly and never made me feel rushed or pressured.

Communication was excellent throughout, with regular updates and quick responses whenever I needed anything clarified. The whole experience felt very professional and personalised, especially when discussing the bespoke details of the ring.

Would definitely recommend Regal to anyone looking for a high-quality and trustworthy jeweller.

21 May 2026
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Adil,

Thank you so much for taking the time to leave such a thoughtful review.

We’re delighted to hear that you had a great experience designing your ring with us. Mark will be especially pleased to know that his patience, knowledge, and attention to detail helped make the process enjoyable and stress-free from start to finish.

Creating bespoke jewellery is a very personal journey, so it’s wonderful to hear that you felt supported, well-informed, and never pressured throughout. We always aim to provide clear communication and a truly personalised service, and your kind feedback means a great deal to our team.

Thank you once again for your recommendation and for trusting Regal with such a special piece. We hope you enjoy your ring for many years to come.

Warm regards,
The Regal Team

Rated 5 out of 5 stars

Regal were absolutely fantastic

Regal were absolutely fantastic! My fiancé and I tried some rings on in store and the team were really helpful. They created a beautiful and unique engagement ring for me.

4 April 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Gemma,

Thank you so much for your lovely review.

We’re thrilled to hear that you and your fiancé had such a positive experience with our team and enjoyed visiting us in store. It was a pleasure helping you find the perfect design, and we’re delighted that your engagement ring turned out beautifully and uniquely special to you.

Thank you again for choosing Regal to be part of such an important moment in your lives. We wish you both every happiness for the future.

Warm regards,
The Regal Team

Rated 5 out of 5 stars

Mark and the team are outstanding

I previously purchased a pair of beautiful diamond stud earrings and had such a great experience with Mark that I came back to have a matching necklace made. Once again, the service was absolutely outstanding.

The necklace turned out beautifully and truly matched my specifications. Mark really took the time to make sure everything was perfect, as reflected in the final piece.

I couldn’t be happier and would highly recommend Regal to anyone looking for high-quality jewellery with an exceptional service.

1 May 2026
Unprompted review
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Isabella,

Thank you so much for your wonderful review and for returning to our Hatton Garden boutique once again.

We’re delighted to hear that your experience with Mark continued to be such a positive one, and that your matching necklace turned out exactly as you had envisioned. Creating bespoke pieces that truly reflect our clients’ wishes is something we take great pride in, so it’s fantastic to know you’re so happy with the final result.

It means a great deal to us that you trusted us again after purchasing your diamond stud earrings, and we truly appreciate your recommendation. We hope you enjoy wearing your beautiful jewellery set for many years to come.

With sincere thanks,
The Regal Team

Rated 5 out of 5 stars

Regal lives up to their excellent reviews …

I spoke to Mark who I found very helpful and respectful.
I was able to make a purchase with confidence.
I look forward to meeting him when the pendant is ready for collection.
Many thanks

24 April 2026
Regal | Hatton Garden Jewellers logo

Reply from Regal | Hatton Garden Jewellers

Hi Diane

Thank you very much for your lovely review.

We’re so pleased to hear that Mark was helpful and respectful throughout your visit, and that you felt confident making your purchase with us. Providing a comfortable and trustworthy experience is very important to our team.

Kind regards,
The Regal Team

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