Rugvista Reviews 

15,362
•
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

The rug is excellent - Quentin Blue / Orange Wool rug. I bought a rug from Dunelm that started to deteriorate after a few months, so I waited a few months before writing this review to confirm the... See more

Rated 5 out of 5 stars

What a great company! The website is easy to navigate with sizes/colours/ types of rugs etc. My order was delivered promptly, I had to return one of the rugs as the colours weren’t quite right, t... See more

Rated 5 out of 5 stars

I´m very happy with Rugvista rugs and I use them in almost all of my projects. Mattias is very helpful and always replies promptly. Thank you!

Company replied

Rated 5 out of 5 stars

Delivery is next day. Insane. Product is as described. Thin, light carpet. Needs a few day to fully unfold after packaging.

Company replied

Company details

  1. Rug Store
  2. also in
  3. Oriental Rug Store

Written by the company

Rugvista — Vi hjälper människor till ett hem att älska. Rugvista grundades 2005 med ett tydligt uppdrag och syfte: vi hjälper människor till ett hem att älska, genom att göra det enkelt och roligt för våra kunder att hitta den perfekta mattan. Från början har vi fokuserat på att erbjuda mattor av hög kvalitet till rättvisa priser, samtidigt som vi levererar en smidig, bekväm och säker köpupplevelse för alla kunder, både nya och återkommande. Idag är vi stolta över att vara en av Europas ledande onlinebutiker för mattor, som betjänar kunder i flera länder och erbjuder ett brett och mångsidigt sortiment som passar alla hem och arbetsplatser, med hänsyn till våra kunders individuella behov och preferenser. Vår kollektion omfattar över 30 000 mattor, från traditionella handknutna orientaliska mattor till moderna maskinvävda modeller; varje matta väljs noggrant för att säkerställa kvalitet, hållbarhet och tidlös design, så att våra kunder kan handla med förtroende vid varje beställning och känna sig helt nöjda med sitt val. Vi tror att köp av en matta ska vara lika njutbart som att leva med den, därför erbjuder vi tydlig produktinformation, detaljerade bilder och en intuitiv, lättnavigerad webbutik. Pålitlig leverans i hela Europa, flexibla returpolicyer och vänlig, snabb kundservice gör köpupplevelsen enkel, säker och stressfri för varje kund. Vårt huvudkontor ligger i Malmö, Sverige, och vi är verksamma över hela Europa; samtidigt kombinerar vi skandinaviska designvärden med internationellt hantverk och moderna e-handelslösningar. Vårt team arbetar varje dag för att förbättra våra tjänster, utöka vårt sortiment och inspirera kunderna i deras inredningsval. Vi är engagerade i att bygga långsiktiga kundrelationer genom att erbjuda produkter av hög kvalitet, utmärkt service och en transparent, pålitlig och konsekvent trevlig köpupplevelse. Hos Rugvista hjälper vi våra kunder att skapa utrymmen som är personliga, välkomnande och vackra — en matta i taget.

Störst utbud av billiga mattor online!

Written by the company

Välj bland över 25 000 olika mattor
30 dagars öppetköp
Fri frakt och fria returer
Trygga betalningar i samarbete med Klarna
Snabb leverans

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(15,362)

1,051 reviews in the last 12 months

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Rated 5 out of 5 stars

So soft and beautiful

So soft and beautiful. I'm very happy with my new rug.

4 November 2026
Rugvista logo

Reply from Rugvista

Dear Isabell,

Thank you so much for your lovely review and for giving us 5 stars!

We're delighted to hear that you're happy with your new rug and that you love how soft and beautiful it is!

We hope it brings warmth and comfort to your home for many years to come.

Thank you again for choosing Rugvista!

Wishing you a wonderful evening!

Rated 5 out of 5 stars

Beatiful quality carpets.

Beatiful quality carpets.
Kind and very responsive client service.
Easy return when needed.

29 October 2026
Rugvista logo

Reply from Rugvista

Hej,

Tack! Vad roligt att höra att din matta kom fram som den skulle och att du är nöjd med den. Vi hoppas att den passar perfekt i ditt hem!

Med vänliga hälsningar,
Rugvistas kundservice

Rated 5 out of 5 stars

I´m very happy with Rugvista rugs and I…

I´m very happy with Rugvista rugs and I use them in almost all of my projects. Mattias is very helpful and always replies promptly. Thank you!

28 October 2026
Rugvista logo

Reply from Rugvista

Hej,

Tack för ditt omdöme! Vad roligt att höra att du är nöjd med ditt köp.

Vi hoppas att du kommer att trivas med din nya matta under lång tid framöver.

Med vänliga hälsningar,
Rugvistas kundservice

Rated 5 out of 5 stars

It is perfect

21 October 2026
Rugvista logo

Reply from Rugvista

Hej,

Tack för ditt omdöme! Vad roligt att höra att du är nöjd med ditt köp.

Vi hoppas att du kommer att trivas med din nya matta under lång tid framöver.

Med vänliga hälsningar,
Rugvistas kundservice

Rated 5 out of 5 stars

I love my new rug ❤️

I love my new rug ❤️ Quality, thickness, all perfect!

23 October 2026
Rugvista logo

Reply from Rugvista

Hej,

Tack för ditt omdöme! Vad roligt att höra att du är nöjd med ditt köp.

Vi hoppas att du kommer att trivas med din nya matta under lång tid framöver.

Med vänliga hälsningar,
Rugvistas kundservice

Rated 1 out of 5 stars

Very disappointed with the service

Very disappointed with the service. I ordered several rugs, and UPS claims they attempted delivery once. I find that hard to believe, since my husband was home all day and no one came to the door or contacted us. The package was then returned to the sender without any notice to us. I only found out after emailing customer service, who told me I’d receive a refund only after they received the rugs back.

In the meantime, I’ve had to pay for the order a second time while I wait for that refund. There was no offer to expedite the replacement or make things right. I expected much better.

22 October 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Hi Stephanie,

We’re very sorry that your rugs were returned without reaching you and that you were left without clear delivery updates. We understand how frustrating it is to pay for a second order while still waiting for your original payment to be refunded. As discussed by email, we will issue a full refund once the returned rugs have been received and processed. Please reply to our email if you need further help, we’re here to support you through the next steps.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Delivery is next day

Delivery is next day. Insane. Product is as described. Thin, light carpet. Needs a few day to fully unfold after packaging.

15 October 2026
Rugvista logo

Reply from Rugvista

Dear Inna,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

A nice and easy shopping experience 🌟

A very nice and easy shopping experience 🌟🌟🌟🌟🌟

15 October 2026
Rugvista logo

Reply from Rugvista

Hi Patricia,

Thank you for your lovely review! We’re happy to hear that shopping with us was easy and enjoyable. We hope you enjoy your new rug for a long time to come!

Kind regards,
Rugvista Customer Service

Rated 4 out of 5 stars

Good

Good! Quick and easy!

2 October 2026
Rugvista logo

Reply from Rugvista

Hej,

Tack! Vad roligt att höra att din matta kom fram som den skulle och att du är nöjd med den. Vi hoppas att den passar perfekt i ditt hem!

Med vänliga hälsningar,
Rugvistas kundservice

Rated 5 out of 5 stars

Fantastisk jutematta!

Fantastisk jutematta!

3 September 2026
Rugvista logo

Reply from Rugvista

Hej,

Tack för ditt omdöme!

Vad roligt att höra att du är nöjd med din nya matta! Om det är något vi kan göra för att göra din nästa upplevelse ännu bättre är du alltid välkommen att höra av dig till oss.

Med vänliga hälsningar,
Rugvistas kundservice

Rated 4 out of 5 stars

The rug is as shown in the pictures, but came folded which causes some lines

The rug is as shown in the pictures. It however came folded, not rolled, so there are still some folds showing even after a few weeks

1 September 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your feedback!

We’re sorry to hear that your rug still has some folds. While folds can be normal at first and usually settle over time, we’d be happy to look into this with you.
Please reach out to our Customer Service team so we can assist you and find a suitable solution.

Have a great day!
Rugvista Customer Service

Rated 5 out of 5 stars

Great quality and fluffy carpet

8 July 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your kind feedback! We are delighted to hear that you are happy with the quality and softness of your carpet. 

We hope to see you again in the future!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Exceptionally good customer service by…

Exceptionally good customer service by Oskar Johansson

17 June 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you for your wonderful review!

We're delighted to hear that you had such a positive experience with Oskar. We will make sure to pass on your kind words to him, they will be greatly appreciated.

Rated 5 out of 5 stars

What a great company !♥️

What a great company!
The website is easy to navigate with sizes/colours/ types of rugs etc.
My order was delivered promptly, I had to return one of the rugs as the colours weren’t quite right, the return process was easy …..and free ! I have just received my refund, no hassle. I shall order again , wouldn’t hesitate to recommend!
Thank you so much Rugvista ♥️

15 April 2026
Unprompted review
Rated 3 out of 5 stars

I already had carpet from Rugvista was…

I already had carpet from Rugvista was happy how it looked like. However I can not say the same about this checkmate green carpet, it is falling apart and some thread is coming loose. It looks really cute but quality just is not there.

3 April 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you for sharing your feedback. We’re really sorry to hear that you’re not satisfied with the quality of your Checkmate rug, especially since you’ve previously had a good experience with us.

This is certainly not the standard we aim for, and we would like to take a closer look at your case. Please feel free to contact our customer service team at info@rugvista.com with some photos of the issue, and we’ll be happy to assist you further and find a suitable solution.

Thank you again for your feedback!

Rated 5 out of 5 stars

The rug is excellent

The rug is excellent - Quentin Blue / Orange
Wool rug. I bought a rug from Dunelm that started to deteriorate after a few months, so I waited a few months before writing this review to confirm the quality was consistent. The rug looks very stylish, is beautifully thick, and well-crafted. So pleased. I intend to buy more from Rugvista.

17 March 2026
Unprompted review

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