My flowers were not delivered on the date requested. They arrived a day later. However, they were beautiful and I was given a significant discount due to their mistake. Customer service was very goo... See more
Company replied
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Review summary
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Reviews shaping this summary
Order was duplicated and sent out twice. So rather than 36 flowers being sent 72 were. Noticed when I checked the order on line the same order number was listed twice. Didn’t think much of it.
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Signing in erased everything I had already entered and I got no discount like the email noted I would have, perhaps because I had to sign in over again and reset my password. Additionally, there was... See more
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Although one (lilies)of the many flowers of this beautiful assortment was a different color than pictured, it was well received by my beautiful young bride on our 43rd anniversary. The delivery was ti... See more
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Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.7
Average
2K reviews
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Always appreciated
16 July 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
I ordered the flowers in 5 minutes of…
I ordered the flowers in 5 minutes of accessing site. Selections were plentiful and beautiful.
16 July 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
does not let us choose the time of…
does not let us choose the time of delivery my order is over 100$ and the rep stated she can " ask" the florist for a specific time but there is no possible way for us to contact directly nor can they provide confirmation through email.
16 July 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced regarding the delivery time request and communication process. We understand that for an order of this value, having greater flexibility and confirmation can be important. While we can submit special delivery requests to the local florist, specific delivery times cannot be guaranteed and are subject to the florist's route and availability. A supervisor has reviewed your concerns and contacted you directly to help address and resolve this matter.
Easy and clear instructions for order
Easy and clear instructions for order. Like that I can order a future delivery date.
16 July 2026
Reply from Proflowers
We're so glad to hear that you found the ordering process straightforward and that the option to schedule future deliveries was helpful. Thank you for your kind words!
a little difficulty getting the website…
a little difficulty getting the website to recognize my 25% that was promised me. - Update: thank you for quick attention to making this right. However, the flowers were delivered early?
15 July 2026
Reply from Proflowers
Thank you for your feedback. We sincerely apologize for the difficulty you experienced while trying to apply the promised 25% discount on our website. A supervisor has reviewed your concern and reached out to help resolve the issue.
This experience is really good.
15 July 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
If possible I would give ZERO stars
If possible I would give ZERO stars.
I placed an order over a week in advance for a vintage bouquet for part of my wife's birthday.
The order was received,and it said an email would be sent with the delivery status.
Nothing was received.
On the day of delivery I called customer service to be told that they had CANCELLED my order.
No email , no phone call and definitely NO FLOWERS.
This clown car of a company are best avoided.
They replied that they were reviewing the order.
They cancelled it with zero reference to me. No email no text no message.
My review stands ...cowboys!!
15 July 2026
Unprompted review
Reply from Proflowers
We truly value all feedback. This order was under review as we were unable to verify the billing information, and for the security of our customers, it could not be processed.
It was easy to use Site and get around.
15 July 2026
Reply from Proflowers
Thank you for your review. We're glad to hear that our website was easy to use and navigate. We appreciate your support.
the express delivery
15 July 2026
Reply from Proflowers
Thank you for your feedback. We're pleased that our express delivery option met your needs and appreciate you choosing our service.
Simple to navigate!
15 July 2026
Reply from Proflowers
Thank you for your review. We're delighted to hear that you found our website simple to navigate. We appreciate your support and look forward to serving you again.
Once again, a bait-and-switch
Once again (at least the third time), I received emails stating I had a $16.02 credit to apply to an order, as well as an email stating free shipping site-wide if I ordered today.
I decided to use my credit so clicked the link. I placed an order for the "Celebrating You Bouquet" which was originally $70. With the credit applied, it lowered the price to $53.98. I selected the free shipping for three days later on a Saturday. After hitting the "Pay" button, the final confirmation arrived and the price had changed to the original $70, no longer with my credit applied.
I took several screenshots due to my previous interaction with Proflowers. I have been speaking to the company rep, Noor. He was very helpful and professional, but his manager wanted to credit my account for a future purchase. I stated that if they could not credit back my card, I wanted the full purchase cancelled and my card refunded in full immediately.
Finally, the manager approved to credit my card back $18.55 as they had also taxed based on the higher amount.
Again, Noor was very patient and helpful, but this is obviously a tactic that Proflowers uses to get more money. This is the last time I will use this company.
15 July 2026
Reply from Proflowers
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the credit and pricing discrepancy, as well as the confusion regarding the promotional offer. We have since spoken with the customer and are pleased that we were able to resolve the matter to their satisfaction. We appreciate their feedback and the opportunity to address their concerns regarding the applied credit and final order charges.
Reply from Proflowers
Thank you for your feedback. We understand your concerns regarding the shipping charges and apologize for any frustration this may have caused. We have since spoken with the customer and are pleased that we were able to address their concerns and reach a satisfactory resolution. We appreciate the opportunity to make things right and thank you for sharing your experience.
weird check out process and shady…
weird check out process and shady selling practices.
Website told me to order within a certain timeframe for no shipping fees on my order. I could understand a same day fee, but the promise via the website was that the delivery would have been free.
I thought the fee would have been taken off at the very end, and it never was, and on top of that, I didn't even get shown the total until after I paid??
I don't mind paying for flowers, but when a company uses shady selling practices to hook you in to order with them, just to not follow on their promises is really a shitty business practice. Next time I'll look for a more honest website and check out process.
15 July 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the checkout experience and the confusion regarding the free shipping promotion and final pricing. We have since spoken with the customer and are pleased that we were able to address their concerns and reach a satisfactory resolution. We appreciate the opportunity to make things right and thank them for their valuable feedback.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
They had exactly what I wanted and same…
They had exactly what I wanted and same day delivery.
15 July 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Usually deliver fresh flowers timely.
15 July 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
good selections
good selections, fast and easy to order..... great same day order pricing
15 July 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Flowers are always beautiful
Flowers are always beautiful. Shipping fee is too expensive.
15 July 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Lovely and Reliable
Proflowers is a relliable way to send flowers to anyone. The arrangements always are fresh, and delivered on time.
15 July 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
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