The exchange process and response time was excellent. The dress itself is gorgeous and the material is better than expected. The sizing was WAY off according to measurements which is the only reason w... See more
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Review summary
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Reviews shaping this summary
I did have to wait about a month to receive the dress but luckily i placed my order esrly enough to where i did not have to worry if it would come on time or not. but the wait was worth it bc i absolu... See more
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The dress looks just like the photo, it was beautiful my daughter looked beautiful and elegant, only thing I didn’t like was the glitter and sequins being everywhere, falling off the dress but other t... See more
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Dress was in perfect condition. It was packaged carefully for shipping and arrived without a single wrinkle. I was really impressed. We tried on this dress in another color at a store, so we knew exac... See more
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Company details
Written by the company
History - PromGirl was founded in 1998 and is dedicated to bringing teen prom and special occasion fashions to a new level of choice and sophistication. We have proudly grown to be the number one prom resource in the country and have become known as The Online Prom Superstore and the place to find the perfect prom dress. Why We Are The Best - PromGirl was founded on the idea that you should have access to the top special occasion fashions on the market, from dresses to accessories, and you should be able to shop for it all in one place. Our fashion team, located in New York City, searches multiple markets to bring only the newest and hottest looks for prom to PromGirl.com. In addition, we offer a range of homecoming, graduation, sweet 16 and Quinceañera dresses. We proudly carry more dresses than any other online retailer and offer you the largest selection on one website so you can find the perfect dress for every event. We Love You! - We love all of our prom girls and we are dedicated to making our customers (you!) happy, which is why we have a knowledgeable in-house customer service team ready to offer any help you may need. We know that your dress is important to you, so we ensure that each dress is handled with care and arrives from our warehouse in style! Additionally, we offer speedy delivery with unmatched same day shipping to get you that special dress in time for your big event. You're Safe With Us - We work hard to make PromGirl.com a safe and fun shopping destination. It's important to feel safe while shopping online, which is why we secure your personal information with secure certificates and will never sell your contact information. For your convenience, we happily accept all major credit cards, PayPal, Apple Pay and Shop Pay
Contact info
298 E Main St, #714, 19709, Middletown, United States
- 888-843-7766
- support@promgirl.com
- www.promgirl.com
4.0
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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The dress is beautiful!
16 August 2026
Bought a dress and it didn't fit
Bought a dress and it didn't fit. Cannot exchange for smaller size because all sizes sold out. I did not get a refund but got a store credit. If I wanted an exchange and you cannot provide itI feel I should get a refund instead of store credit. Other reputable companies work that way.33
14 August 2026
Reply from PromGirl.com
Thank you so much for this! We put a lot of care into our sizing charts and product details, so hearing that the fit was accurate and the quality lived up to expectations means a lot to us.
We're also glad the exchange went smoothly — we always want that part to be as easy as possible. Thanks for shopping with us, and we hope to help you find something amazing for your next big event!
XO, PromGirl 💖
Easy shopping experience and delivered…
Easy shopping experience and delivered quickly. Dress for my daughter was beautiful and well-made.
1 August 2026
Unprompted review
Reply from PromGirl.com
This absolutely made our day! An easy shopping experience and quick delivery are exactly what we aim for, and knowing your daughter's dress was beautiful and well-made is the best compliment we could ask for.
We hope she felt incredible wearing it. Thank you for trusting us with such a special moment — we'd love to help you both again for the next one!
XO, PromGirl 💖
Sizes are off
Buying online was easy. But the sizes are off. some bigger and some smaller. Stock with a final sale item because its size is smaller than it should have been. Also got call from rep questioning me about why am making multiple purchases n a short time and if i planned on returning he dresses
23 August 2026
Unprompted review
Reply from PromGirl.com
Thank you for sharing this, and we're so glad the ordering process itself was easy. We're sorry the fit didn't come together the way it should have. Sizing can vary between designers and even between styles, which is why each gown has its own size chart on the product page — but we know that's cold comfort when a dress arrives smaller than expected, especially a final sale piece. That's a genuinely frustrating spot to be in.
We also want to address the call you received. Reaching out about an order should never leave a customer feeling questioned or put on the spot, and we're sorry that's how it landed. That's not the experience we want anyone to have with our team.
We truly appreciate you taking the time to tell us both parts of this, and we hope you'll give us another chance to get it right.
XO, PromGirl 💖
Read return policy carefully. No Refunds!
A customer should always be able to receive a refund on a product if the product is returned in perfect condition and not be stuck with a credit that is not useful, Daughter wanted a specific dress and nothing else. Other that the dresses are beautiful and seem to be of high quality.
20 July 2026
Reply from PromGirl.com
Thank you so much for the kind words about our dresses — we take a lot of pride in the quality and craftsmanship of every gown we carry, and it means the world to hear that came through for you and your daughter.
We completely understand the disappointment when a return doesn't work out the way you hoped, especially when your daughter had her heart set on one particular dress. Our return policy and the timeframes and terms that come with it are shared at checkout and on our site so shoppers know what to expect before ordering, but we know that doesn't make it any less frustrating in the moment, and we're sorry this part of the experience fell short of what you were hoping for.
We hope the credit finds a happy home with a future occasion — prom, homecoming, a wedding, or whatever the next celebration brings. We'd love the chance to help your daughter find something she adores just as much.
XO, PromGirl 💖
Beautiful dress and excellent quality
Beautiful dress and excellent quality! The workmanship is very well done, and the dress looks even prettier in person.
I found the sizing to be very accurate. I basically went by the waist measurement—similar to my usual pants size—and the chest measurement, and the fit was true to size.
I am only 5'1", so I needed very minor alterations, mainly shortening the straps and hemming the length. Other than that, the dress fit beautifully right out of the box.
I have purchased both a lace dress and a pink floral dress from PromGirl and have been very happy with the quality, fit, and overall craftsmanship of both. I would definitely purchase from them again.
Delivery was also a great experience. Shipping was quick, and I received the dress promptly in the mail.
20 July 2026
Unprompted review
Reply from PromGirl.com
What a wonderful review to read — thank you! We're so glad the workmanship and quality shined through in person, and it makes us so happy to hear our size chart guided you to a perfect fit. That tip about going by the waist and chest measurements is such helpful advice for other shoppers, and a few small alterations for the perfect length is the finishing touch that makes a gown feel truly custom.
Knowing you've found not one but two dresses you love with us — the lace and the pink floral — is the best compliment we could ask for. Thank you for trusting us again and again, and we can't wait to help you find your next favorite!
XO, PromGirl 💖
A wide variety of dresses and sizes
A wide variety of dresses and sizes. Good delivery service; the items were well-packaged and arrived as expected. Definitely a great place to shop.
17 July 2026
Reply from PromGirl.com
Thank you so much for the kind words! We love hearing that you found plenty of styles and sizes to choose from — having options for every body and every occasion is exactly what we aim for.
We're also thrilled your order arrived beautifully packaged and just as you expected. Thank you for shopping with us, and we can't wait to see what you pick out next!
XO, PromGirl 💖
Great Exchange Support
I ordered the wrong size and needed to return it. They were so helpful and I was able to exchange my dress with very little difficulties. Amazing customer service and an amazing dress.
14 July 2026
Reply from PromGirl.com
Thank you so much for the kind words! We're thrilled the exchange went quickly and smoothly for you — and even happier that you love your dress.
The perfect fit makes all the difference, and there's nothing better than hearing it came together just right. We can't wait to dress you again for your next special occasion!
XO, PromGirl 💖
I bought a final sale dress because it…
I bought a final sale dress because it looked to be exactly what I wanted. It arrived quickly and is so well made - straps stay in place - true to size - sequins look amazing. I am so happy with my purchase!
7 August 2026
Unprompted review
Reply from PromGirl.com
This one made our day! Final sale can feel like a leap of faith, so hearing that the dress arrived quickly and turned out to be exactly what you pictured is the best possible outcome.
Straps that stay put, true-to-size fit, and sequins that sparkle just right — that's the trifecta. Thank you for the kind words, and we can't wait to help you find your next showstopper!
XO, PromGirl 💖
My experience was good with this…
My experience was good with this company. The order has delivered on time. The quality of the dress is so nice. It's a mini dress from Ava Presle. In general nothing was unexpected. I'm satisfied ☺️.
15 July 2026
Unprompted review
Reply from PromGirl.com
Thank you for taking the time to share this! On-time delivery and a dress that lives up to expectations is exactly what we aim for, so we're glad everything went smoothly from start to finish.
Ava Presley makes such beautiful pieces, and that mini is a favorite of ours too. We appreciate your support and hope to dress you again soon!
XO, PromGirl 💖
Quality of order was not as expected
Quality of order was not as expected. And refund was not provided. Dresses do not gear towards seniors.
12 July 2026
Reply from PromGirl.com
Thank you for sharing your feedback. We're sorry the dress didn't turn out to be the right fit for you — that's always a disappointment, and we understand it's frustrating when a piece doesn't match what you had in mind.
Our return and refund guidelines are outlined at checkout and on each product page so shoppers know what to expect before ordering, and our team applies them consistently for everyone. We know that isn't the outcome you were hoping for here.
We also appreciate the note about our selection. While our collections lean toward prom, homecoming, and formal event styles, we carry a wide range of silhouettes and lengths, and we're always growing our assortment. Thank you for taking the time to let us know.
XO, PromGirl 💖
Reply from PromGirl.com
We're sorry to hear you left feeling this way — frustration like this is never how we want a girl's experience with us to end, and we don't take it lightly.
We do our best to be upfront about our policies so no one feels caught off guard, but we know they don't always land the way someone hoped, and that's genuinely disappointing on both sides. If there's more to the story, we'd truly want to hear it.
Thank you for taking the time to tell us how you felt. We hope you find exactly what you're looking for.
XO, PromGirl 💖
PromGirl.com saved me 1/2 price on a…
PromGirl.com saved me 1/2 price on a beautiful Mac Duggal dress! It arrived very quickly and was packaged in excellent condition!
13 July 2026
Reply from PromGirl.com
This just made our whole day! Mac Duggal is stunning to begin with, but getting her at half price? That's the kind of win we live for. We're thrilled you found something so beautiful without the designer price tag.
And we're so glad she arrived quickly and in perfect condition — the packaging matters just as much to us as the dress itself. Thank you for sharing this, and we hope you feel absolutely incredible in her.
XO, PromGirl 💖
Reply from PromGirl.com
Short and sweet — and honestly, quality and delivery are the two things we obsess over most, so this means a lot. We want every dress to feel as good in person as it looked on screen, and to get to you without any stress.
Thank you for taking a moment to share this. We hope you love how you look in her!
XO, PromGirl 💖
Homecoming Dress…
I preordered my Granddaughter’s HOCO dress from PromGirl and was so happy that I did. The dress arrived exactly on the estimated timeline, was very well packaged & in perfect condition. The dress was stunning!!!! Even more so than the pictures online. The price was awesome, only a fraction of what other dress shops would charge for something similar. If you are looking for a trustworthy experience then I highly recommend PromGirl!!!!!!!!!
8 July 2026
Unprompted review
Reply from PromGirl.com
Thank you so much for this glowing review! We're so happy to hear your granddaughter's HOCO dress arrived right on schedule, beautifully packaged, and even more stunning in person than online. Preorder pieces are always worth the wait, and we love that this one was!
It also makes us so happy to hear you found such great value with us. Thank you for trusting PromGirl for such a special occasion, and we hope your granddaughter has an amazing homecoming!
XO, PromGirl 💖
Dress was amazing for prom
Dress was amazing for prom and fit well without any alterations. It also came within a week of ordering!! Perfect for last minute shopping.
9 February 2026
Reply from PromGirl.com
Thank you for your wonderful review! We're so happy to hear your dress was amazing for prom, fit perfectly without any alterations, and arrived so quickly. It's great to know we could help make your last-minute shopping stress-free!
We hope you had an unforgettable prom, and we look forward to helping you find your next special occasion dress.
XO, PromGirl 💖
I bought clothes from this company and…
I bought clothes from this company and contacted them because the size was wrong. They told me I had to pay almost $9 for the return, which I did. I selected the option to receive the same item in a different size.
Later, I emailed them to ask about the status of my return. At first, they claimed they had not received it. When I sent them proof that the package had been delivered and received, they changed their story and said they had sent me an email that I never responded to. However, I never received any email from them.
Then they told me they would only give me store credit instead of sending the replacement, which would force me to pay an additional $15 for shipping. This company appears to be a scam. They do not provide proper customer service, and they do not issue refunds either. I have already reported this company to the BBB Scam Tracker and ReportFraud.ftc.gov.
5 June 2026
Unprompted review
Reply from PromGirl.com
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating return and exchange issues can be. Our return options and associated fees are outlined in our return policy before purchase, and we strive to keep customers informed throughout the process. We regret any confusion regarding the communication about your return and understand how disappointing that must have been.
Your feedback is important to us, and we've shared your concerns with our team as we continue working to improve our processes and the customer experience.
XO, PromGirl 💖
Mother of the Groom Dress
I tried on many dresses as mother of the groom. It came down to two. One of the dresses was available through PromGirl. The shopping gods must have been looking out for me because there was only one dress left in the style I wanted and it was in my size! How crazy was that! With that, it was half the price of the dress in the bridal salon and it was delivered quickly and in perfect condition. It was a great experience!
19 June 2026
Unprompted review
Reply from PromGirl.com
Thank you so much for your wonderful review! We’re thrilled everything worked out so perfectly—from finding the last dress in your size to saving money compared to the bridal salon. It sounds like it was meant to be!
We’re so glad your dress arrived quickly and in perfect condition, and we’re honored to have been part of such a special occasion. Thank you for choosing PromGirl!
XO, PromGirl 💖
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