PRICEBEAT TRAVEL Reviews 

⭐ 1-Star Review – Absolutely Disgraceful Experience

This has been, without a doubt, the worst experience I have ever had with a travel company.

My family and I booked flights for five people with PB Holidays on 2 March. They accepted our payment but never issued our ticket numbers. We were then informed that our flights had been been cancelled. It has now been over 26 weeks, and we are still waiting for our refund.

Since then, we have spent countless hours calling, emailing, and following up. Every single time, we are given the same empty promises: "Tomorrow," "next week," or "it's being processed." Not once have they followed through. They rarely call back when they say they will, and every broken promise has caused more stress, frustration, and disappointment for my entire family.

We trusted this company with thousands of dollars, and instead of receiving professional service, we have been left chasing our own money for more than six months. The lack of communication, accountability, and honesty has been completely unacceptable.

I feel completely let down and misled by the way this situation has been handled. No customer should ever have to beg for a refund that is rightfully theirs.

Please think very carefully before booking with PB Holidays. Based on my experience, I cannot recommend this company to anyone. I sincerely hope no other family has to go through the stress, financial hardship, and endless frustration that we have experienced.

I had the worst experience with PB Holidays. I booked my flight with them on 3 April, but they never issued a ticket number. Later, we were informed that our flight had been cancelled, and despite waiting over 13 weeks, we still have not received our refund.

We have been chasing them constantly and are now calling them every day. Each time, we are told that the refund will be processed "tomorrow" or "next week," but those promises are never kept. We have been given the same assurances repeatedly, yet nothing has been delivered.

Based on my experience, I would not recommend booking through PB Holidays. I found their service to be highly unprofessional. They failed to provide confirmation that our ticket had been properly issued, and we are still waiting for our money to be returned. The repeated promises without any action have been extremely frustrating and disappointing. I feel that we have been misled throughout this entire process.

I have been a loyal customer of PB since 2014, which makes this experience even more shocking and disappointing. After what happened, I can no longer trust this company and would strongly warn others to be extremely careful when dealing with them.

I purchased tickets on 2 February. On 16 March, Qatar Airways cancelled the flight. PB informed me that the refund process would take approximately 14 weeks. I accepted this and waited patiently. However, despite countless follow-ups, reminders, emails, and requests for updates, they continuously delayed the matter and failed to return my money.

On 2 June, PB confirmed to me in writing that the refund had already been received from the airline and assured me that the funds would be transferred to my account within 8 days. This representation turned out to be completely misleading because even by 30 Jun, I still had not received my refund.

It became very clear to me that the company had no intention of resolving the matter unless external pressure was applied. I was ultimately forced to raise a formal dispute through American Express (Amex). Amex requested evidence, and I provided all email conversations and supporting documents showing the repeated delays and misleading assurances given by PB.

After reviewing the evidence, Amex refunded the disputed amount to me and advised that they would now conduct their own internal investigation into the matter. Amex also advised me that, at this stage, there was no need for me to proceed further with NSW Fair Trading or the NSW Civil and Administrative Tribunal (NCAT).

The fact that a financial institution had to step in and investigate the matter says everything about the way this situation was handled.

In my opinion, this conduct raises serious concerns regarding customer treatment, misleading representations, and unreasonable delays in returning customer funds. I strongly recommend that anyone facing a refund dispute with this company should not rely only on verbal assurances or repeated promises.

My advice is:

* Immediately contact your bank or credit card provider and raise a dispute.
* Keep all email records and evidence.
* Lodge a complaint with NSW Fair Trading if necessary.
* Escalate the matter to NCAT if the issue remains unresolved.

Had I not involved Amex and formally disputed the transaction, I believe this matter would have continued dragging on indefinitely.

Extremely disappointing experience from a company I trusted for more than a decade.

This company is a complete disgrace. My flight was cancelled due to medical emergency, and it has now been 28 WEEKS with no proper response. That is not a delay — that is intentional delay.

They ignore phone calls, give empty promises, and the agent who took my money is never available and return calls to make a new promise but no results. There is zero communication, zero responsibility, and zero customer service. I am being completely ignored after they already took my money.

I have spent weeks chasing this company for something that should have been handled automatically. This experience has been stressful, infuriating, and completely unacceptable. If you value your time or your money, DO NOT BOOK WITH THIS AGENCY. Once there is a problem, they disappear.

Excellent service PB Holiday travels
from Isha Consultant she was professional, she booked both going and returning seats helpful and making my India Trip successful.
Thank you very much highly recommended 😄😃❤️

Great job overall, thank you Vaibhav.

I’ve had a consistently great experience with PriceBeat Travel, thanks largely to Vaibhav, who has been handling all my ticket bookings. He is extremely professional, well-organized, and always ensures that everything is taken care of smoothly.

What really stands out is his polite and calm approach—he makes the entire process feel effortless and comfortable, almost like dealing with someone you’ve known for years. There’s a sense of trust and ease in the way he communicates and delivers, which is rare to find.

Highly recommend PriceBeat Travel, and especially Vaibhav, if you’re looking for reliable and hassle-free travel planning.

I have a dealing with one of the customer service officer Vaibhav for the last several years, the service rendered is very efficient, and net my retirement

Great service, loyal customer to them for last 4 years. While team is great, especially Aashi who has been so patient and helpful through the process of booking our tickets. By the end of our trip planning, she was no less than a part of our trip. Overall with prices, service and especially patience they are excellent

Very helpful very professional service by balesh

We booked plane tickets with Aashi and she was very helpful and gave great and fast service. She is very knowledgeable and has great communication to help us with our booking and enquiries.

I would strongly recommend pricebeat for travel and holiday needs, they are best in their field.I always get the best price , great options to choose from with a smiling service. I would highly recommend Balesh who just did tickets for my family and managed the process end to end from ticket booking to accesibility needs to meal's and seat selection that too at the better price than any online portal. He is just a call away for any changes or updates.

Hi...
I always booked my tickets from PB Travel,,from long time,,they r nice,,specially ISHA,,she provides me a good deal,,,,,I m happy,,

Isha is very helpful in choosing the airlines and tickets . She is very patient and understanding

This company is a complete disgrace. My flight was cancelled, and it has now been 14 WEEKS with no refund and no real response. That is not a delay — that is outright negligence.

They ignore phone calls, give empty promises, and the agent who took my money is never available and never returns calls. There is zero communication, zero responsibility, and zero customer service. I am being completely ignored after they already took my money.

I have spent weeks chasing this company for something that should have been handled automatically. This experience has been stressful, infuriating, and completely unacceptable. If you value your time or your money, DO NOT BOOK WITH THIS AGENCY. Once there is a problem, they disappear.

Fraud and fake agents! Was in communication with Vaibhav. If u dont want to ruin your travel plans avoid booking from this agent.

Great for comparing travel deals quickly, Pricebeat Travel makes it easy to find completitive prices for flights

Have been dealing with Mr Vaibhav for the past 4 years for the best price and best service.

Excellent work always helpful especially ( Mr. Vaibhav ) one of the best sales person
LOVE ❤️ FOR ALL HATRED FOR NONE

I've used Pricebeat Travel 3 times. Twice with Dev (who is no longer with the company) and once with Sam in 2025. They were professional and I was happy with the service on all 3 occasions. I had no problems and would recommend them.