Winstanleys Pramworld Reviews 

42,629
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,677 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and competitive prices across the board, noting that items often arrive much sooner than expected and in perfect condition. Shoppers also appreciate the exceptionally helpful and knowledgeable staff, making both physical showroom visits and online ordering smooth, easy, and very pleasant. However, some customers also noted receiving heavily damaged packaging, missing critical components, or items that appeared previously used upon delivery. A few reviewers were dissatisfied with the poor communication and lack of support from customer service when attempting to resolve product issues or request refunds.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast arrival times and... See more

Product

Customers had positive experiences with product, noting that items arrive quickly, are well-packaged, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and great deals... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast deliveries and simple... See more

Service

Customers consistently note positive experiences with service, highlighting knowledgeable staff, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Much cheaper in store than online, great customer service. Was able to pick up item from their local warehouse straight after. All questions regarding product were answered and double checked. Great e... See more

Company replied

Rated 5 out of 5 stars

Excellent service and fast delivery I’m really pleased with my two car seats. The whole process was so easy and the service was excellent. I was really impressed that they emailed me to let me know... See more

Company replied

Rated 5 out of 5 stars

Great company, we visited their Stoke store and the member of staff we dealt with was extremely friendly and knowledgeable and showed us each pram we were interested in along with the pros and cons of... See more

Company replied

Rated 5 out of 5 stars

Having visited Winstanleys today with my partner, over an hour and a half’s drive from home, we were absolutely thrilled we made the trip. The shop is a lovely size, with so many prams to test... See more

Company replied



Company details

  1. Baby Store

About Winstanleys Pramworld

Written by the company

Winstanleys Pramworld

SAVE AN EXTRA 5% WITH CODE: EXTRA5

Discover why parents love shopping at Winstanleys Pramworld! With stores in Stoke-on-Trent and Wigan, as well as our easy-to-use website, we offer everything you need for your little one. From prams, pushchairs, and car seats to nursery furniture and other baby essentials, we stock the best-loved baby brands at competitive prices.

Whether you're preparing for your first baby or looking for the latest baby must-haves, our expert team is here to help make baby shopping stress-free. Shop with confidence at Winstanleys Pramworld – trusted by parents across the UK!

Discover Our Special Offers Shop by Brand

About Pramworld

Written by the company

Free mainland UK delivery
Enjoy free next-day delivery on orders over £49.99!
Live stock levels
If a product says 'in stock' on our website, then you can rest assured that the item is in our warehouse ready to be dispatched to you.
Award-winning customer service
We have dedicated teams ready to answer any of your email or telephone queries, all from our UK call center.

Family Business for over 60 Years

Large Range of Products, Award-Winning Service and Value for Money

Large Range of Products, Award-Winning Service and Value for Money
Our Family looking after yours. Winstanleys Pramworld established in 1962.

Contact info

Discover Huge Savings & Special Offers!

Save an Extra 5% with Code: EXTRA5

4.7

Excellent

TrustScore 4.5 out of 5

43K reviews

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4.7

All reviews

(42,629)

1,554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cannot believe how bad this company…

Cannot believe how bad this company customer service is. Ordered one day delivery, still no sign of it four days later and two emails went unanswered and phones unanswered as well. Was my first time trying this company, and if I don’t get my pram tomorrow I’m going to small claims court. I can’t even say if this is a real company or a scam at this stage. I really wanted to support someone local vs Amazon and that’s my mistake.

3 September 2026
Rated 5 out of 5 stars

Fantastic service!

Item was a fantastic price, dispatched the same day even with standard delivery and updates provided at all stages. Would definitely recommend!

15 August 2026
Rated 5 out of 5 stars

Fabulous service

Fabulous service , very efficient. Delighted with product ( bouncer ) Will definitely order with you again .
Many thanks

2 September 2026
Rated 5 out of 5 stars

Great deal on iCandy Peach travel…

Great deal on iCandy Peach travel system and Cybex car seat/base. Really quick delivery despite ordering on a bank holiday. Only downside was missing instructions for the Cybex seat/base and the Winstanleys website was slow to update with tracking details.

2 September 2026
Rated 5 out of 5 stars

Fault on order page handled very easily and quickly

A fault on the order page on a Sunday evening made it necessary to contact the 'chat' function. Very impressed with the support given leading to a person placing the order for me manually first thing on the Bank Holiday Monday. Items ordered arrived promptly and well packed. Very happy with both process and product.

31 August 2026
Rated 1 out of 5 stars

Avoid this pram

Avoid this pram! The wheels get stuck on anything which has caused the pram to tip over on 3 occasions already. The pram is very heavy and bulky! So hard to manoeuvre.
Pros- the pram is great for a tall or chunky child as it has a large seat. The delivery was very quick and price point is great.

1 September 2026
Rated 5 out of 5 stars

Easy ordering

Easy ordering, great price and quick delivery.
Excellent service, would highly recommend them ⭐️

1 September 2026
Rated 5 out of 5 stars

Excellent

Great offer, really good speedy delivery, very happy with the purchase. Ordered on a bank holiday and the item arrived 2 days later.

31 August 2026

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