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LMS Reviews 

4,326
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, describing the process as smooth, efficient, and straightforward. Many highlight the helpfulness and professionalism of the staff, who are commended for their support and clear communication throughout. The user experience, including the online portal and updates, is frequently noted as easy to use and effective, keeping people well-informed at every stage. However, some customers also noted issues with the overall process, citing inflexibility, delays, or unnecessary administrative burdens. A few other people also felt that the platform's user experience was problematic, encountering errors or a bad interface.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the staff as helpful, polite, and... See more

User experience

Consumers find the user experience to be positive, highlighting a proficient staff and an extremely easy and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, politeness, and... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and frequent... See more

Response time

Users describe positive interactions with response times, highlighting the team's quick email replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very proficient staff and an extremely easy and streamlined process. The portal is simple to use and really speeds things up. Staff were always most helpful and polite and do their utmost to ensure... See more

Rated 5 out of 5 stars

Fantastic work team , great job, no doubt to say 10/10 . Thank you helping me to sort my mortgage out . Much appreciated your support and help. Thank you all wonderful people and friends xx

Rated 5 out of 5 stars

Great experience as everything was completed smoothly and effortlessly. Apart from signing a few docs, I didn't have to do anything. Awesome for me.

Rated 5 out of 5 stars

5 stars. Very good service from LMS. They helped us with the remortgage process and everything was flawless. The requirements were very clear, and we always knew what stage we were at and what was hap... See more


Company details

  1. Legal Services & Government

Written by the company

We are the UK's leading legal conveyancing outsourcer managing complex legal processes through our panel of law firms. We have developed a suite of bespoke, risk free and secure remortgage and transactional products for the lender, estate agency and bro...


Contact info

  • Lloyd Drive, CH65 9HQ, Ellesmere Port, United Kingdom

  • www.lms.com

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,326)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very proficient staff and an extremely…

Very proficient staff and an extremely easy and streamlined process. The portal is simple to use and really speeds things up. Staff were always most helpful and polite and do their utmost to ensure a seamless process. Highly recommend.

1 April 2026
Rated 5 out of 5 stars

Fantastic work team

Fantastic work team , great job, no doubt to say 10/10 . Thank you helping me to sort my mortgage out . Much appreciated your support and help. Thank you all wonderful people and friends xx

1 May 2026
Rated 4 out of 5 stars

LMS Dealings

I found that in dealing with the representative it was very easy. They new all about the subject matter, and was extremely patient when explaining elements to me.

11 May 2026
Rated 5 out of 5 stars

Good service

Good service, was able to check status online, quick turn around for any queries raised, quite professional. Happy with their service

11 June 2026
Rated 5 out of 5 stars

Excellent, clear and stress-free service

5 stars. Very good service from LMS. They helped us with the remortgage process and everything was flawless. The requirements were very clear, and we always knew what stage we were at and what was happening next. The process was 100% transparent and not stressful or demanding for us at all. Thank you for making everything easy.

15 April 2026
Rated 5 out of 5 stars

LMS were great

LMS were great , we didn’t need to do a great deal they managed everything for us .
I would definitely recommend them.

30 April 2026

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