While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Written by the company
La Balaguère est une agence spécialiste de la randonnée à pied et à vélo, du trek et du voyage d'aventure depuis bientôt 40 ans. Découvrez près de 800 voyages pour partir en petit groupe avec un accompagnateur (de 4 à 15 personnes) ou en liberté avec topo-guide, cartes et traces GPX.
Orientée sur des valeurs de rencontre, de partage et de convivialité, La Balaguère, c'est aussi des voyages avec des thématiques variées : en famille (dès l'âge de 5 ans), balades et découverte, yoga, raquettes, ski, bien-être, histoire, safaris, réveillons...
Située au coeur du Val d'Azun, La Balaguère propose de nombreuses randonnées dans les Pyrénées, son massif de coeur, mais aussi sur les chemins de Saint-Jacques de Compostelle, en France, en Espagne, dans les îles Atlantique et Méditerranée (Madère, Açores, Cyclades, Cap Vert, Canaries, Baléares...) et plus loin à l'étranger.
C’est la magie du voyage à pied, de rassembler des personnes unies par une même passion, désireuses de partager une expérience humaine unique, dans des milieux simples mais extraordinaires. Dans nos groupes, tout le monde se tutoie naturellement, chacun est à sa place dans cette tranche de vie partagée, et cela débouche parfois sur de belles amitiés.
C’est cette solidarité et ce partage qui donnent plus que jamais du sens à notre philosophie, “Chaque pas nous rapproche”, de l’autre… et de soi-même.
Suivez-nous :
Written by the company
Impliquée pour la nature
Depuis 2020, un engagement est pris pour réduire les émissions carbones de La Balaguère et les compenser à 100%.
Concrètement, cela veut dire que l'ensemble des émissions directes et indirectes de l'entreprise ainsi que de ses voyageurs en France et à l'étranger, y compris les trajets avant et après voyage sont absorbées via le soutien de projets lié à la biodiversité.
De plus, avec son appartenance au groupe associatif UCPA dont la gouvernance est bénévole, tous les bénéfices sont réinvestis au service de projets solidaires.
48 route du Val d'Azun, 65400, Arrens-Marsous, France
4.5
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a magical week on this trip. Alex was an excellent guide and amazing yoga instructor on both a professional and personal level. The people we coincided with were also great company. We thoroughly enjoyed our week and would highly recommend it to others.
Yann has a professional's knowledge of stone cutting and engraving which he freely shared.
we made the trip from Le puy to Conques. the info on the La Balaguere website is 100% correct. they have taken care of all logements, and transport of our luggage. (1 day something went wrong (not the responsabilite of La balaguere), and it was within some hoursd corrected)
congratulations and thanks
Our trip was perfectly organised. Our guide Pierre had a lot of experience in the mountains and was very nice. Thank you for a great experience.
We enjoyed the entire trip from Le Puy to Conques. But we do have some comments. The overnight stays in the gîtes d'étape were generally good despite the dormitories. The dinner was good to very good, but the minimal French breakfast is worthless. You can't walk 20 km on an old piece of baguette with jam, not even if the jam is homemade. Just a few times some fruit or yogurt. Only the breakfast in Le Puy was good. The showers at La Grappiere in Nasbinal were very poor. Too small, you can't even stand up straight under the shower. The people in all the gîtes were very kind. The transport of the luggage was super good.
Reply from La Balaguère
Monsieur,
Nous vous remercions pour vos commentaires au retour de votre séjour. Ils nous sont précieux pour améliorer la qualité de nos prestations.
Nous espérons que vous garderez un bon souvenir de votre séjour.
Cordialement,
L'équipe de La Balaguère.
Well organised - we received all the documentation before the trip. Transport of baggage worked perfectly and the accomodation was of a good level. The directions were clear with the exception of the warning for the section to avoid for people scared of heights - although this was marked at the beginning of the day, the moment to take the deviation was not specified and we found ourselves on the side of a cliff!
We only had one minor glitch on the trip. Sometimes our reservation name was not clear. I expected it to be under the name: BLAESER but sometimes it was 'Something Natur' and another time 'another name'. This created delays at the airport upon our arrival and at our hotel in El Madano (the first check in). After that it went more smoothly when checking in. Really not a big problem.
We were a party of friends on a walking holiday in the Western Pyrenees over ten days. All the arrangements were really good. The guides (Mandy and Celine and Megan) were excellent. They looked after us very well, spoke good English, and were very willing and able to be adaptable and flexible.
All the accommodation and food was very good, with warm and comfortable rooms and great food.
We really enjoyed our holiday - thank you!
The hiking trip goes through a fantastic area and that is the main attraction point. La Balaguère should provide better info on the infrastructure to ensure people know they will sleep in tiny rooms together with 14 people, that towels are not provided. The guide was professional in the technical and organisational aspects of the trip but lacked in interpersonal and communication skills: correcting people for small language mistakes in front of a whole group at multiple times, being abrasive in response to normal question is unacceptable. So for the guide I would score this trip 3/5, the balaguere communication 3/5, the facilities 4/5, the trail 5/5.
Reply from La Balaguère
Madam,
Thank you for your comments. We hope that you will keep good memories of your stay.
Sincerely,
La Balaguère.
We are very content with the service! The communication was good and everything went smoothly. The lodgings were great and luggage carrying service perfect. Very satisfied also with the shuttle service of La Malle Postale which we had booked through La Balaguère.
Some of the lodgings were off the main GR65 trail, but we found that the paths which led to there where really beautiful and the lodgings totally worth a little detour.
Reply from La Balaguère
Monsieur,
Un grand merci pour votre avis très positif suite à votre séjour avec La Balaguère.
Nul doute que vous en garderez un excellent souvenir !
A bientôt sur les chemins.
Cordialement,
L'équipe de La Balaguère.
Reply from La Balaguère
Madame,
Un grand merci pour votre avis positif suite à votre randonnée dans les Bardenas avec La Balaguère.
Nul doute que vous en garderez un excellent souvenir !
A bientôt sur les chemins.
Cordialement,
L'équipe de La Balaguère
Reply from La Balaguère
Bonjour,
Merci pour votre avis ! Nous sommes ravis de votre entière satisfaction.
A bientôt sur les chemins
L'équipe de La Balaguère
Our luggage was always at our hotel when we arrived. What this company needs to work on is communication.
We did not get the travel information promised. We requested some of our travel information in advance so we could plan. Specifically, we wanted information about the included dinners. We were told that the restaurant vouchers and all information would be at our first hotel. When we arrived at the hotel, our information package was not there. Fortunately, the hotel gave us another guest’s package so that we had the luggage transfer tags needed. But we had no additional information on the included dinners.
The hiking directions are poorly translated and ambiguous. It appears that a non-English writer produced the directions and did a poor job translating and proofreading them. In some cases, the directions made no sense - not just grammatically – as they did not communicate how to proceed.
Dinners were not provided as advertised. When we enquired about the included dinners, we were told that we would be given a choice of three menu options. For three of the five nights, the menu had no options. With only one exception, every dinner was fish or seafood. For three of the five dinners, the menu option was paella. Who goes on holiday to eat the same meal every night?
We do not recommend this travel company.
Reply from La Balaguère
Dear clients,
We were so sorry to hear you were not satisfied with the service you received during this trip, which was created in 1996, and as a rule our clients are exceedingly happy with this best-selling circuit.
We can give you a response to the various issues you have mentioned. You booked your tour by the intermediary of a partner agency. On the 25th February we confirmed your booking and sent the hotel list and roadbook to the partner agency.
The agency forwarded this document to you to inform you about the address of your first hotel, and some general information about the tour. On request, all our partner agencies can also easily send their clients the traced maps and GPX tracks.
You were also informed at an early stage that the dinner could not be included on the first day (the restaurant was unfortunately closed so we gave you a discount of 20€/person.) Concerning the dinners, we are sorry to hear if some of the restaurants did not offer you a choice of menu. Restaurants in general are having difficulty finding staff at this time, this could have had a negative impact on the choice available. We will be making contact with the restaurants we work with to verify this. This circuit goes along the coast, hence the most requested dishes are fish and seafood, which are the specialties of the region. The paella is usually offered among other options.
All travel information (hotel list with road book, traced maps of each walk, IGN and Alpina maps of the area, 4 city maps and luggage tags) were sent to the hotel on the 6th of June. According to the tracking at the French post services, the package was delivered to your first hotel on the 10th of June. Either the post services or the hotel have made a mistake. As we have several clients at that hotel we quickly found a solution to ensure you had the relevant documents.
The road-book was translated by an English native mountain guide working for our company. Only a few later updates have been made by other persons. If we ever have a client who gives precise information about a part of the route description that is not clear we always take a close look at that information.
We apologise if you were not fully satisfied with this journey, but we hope that you'll continue enjoying walking holidays and continue to discover the world.
La Balaguère
Excellent contact et prise en charge de la part de notr guide
Reply from La Balaguère
Bonjour,
Merci d'avoir partagé votre avis et de souligner la qualité de notre accompagnement. Nous sommes ravis de votre satisfaction !
A bientôt sur les chemins
L'équipe de La Balaguère
Reply from La Balaguère
Bonjour,
Merci pour cet avis ! Nous sommes ravis que le circuit ait été à la hauteur de vos espérances.
A bientôt sur les chemins
L'équipe de La Balaguère
Super semaine,à Benasque,hotel hyper confortable, bon restaurant,super cadre et bon guide,
Reply from La Balaguère
Bonjour,
Merci pour votre avis ! Nous sommes ravis que le circuit ait été à la hauteur de vos attentes.
A bientôt sur les chemins !
L'équipe de La Balaguère
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
