Kennys Bookshop Reviews 

108
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the fast international delivery times and the wonderful selection of books available on the online platform. Many people also note that books usually arrive in pristine condition, securely wrapped, and precisely as described. However, some customers also noted frustrating issues with missing items and orders remaining stuck in processing for weeks. Some reviewers were not happy with the complete lack of communication and delayed responses from customer support teams. Other buyers experienced significant delivery delays or found that purchased items never arrived at all without any explanation.

What people talk about most

Order

Customers had ambiguous experiences with order, reflecting a split between great satisfaction and severe... See more

Product

People report ambiguous experiences with product, as feedback varies widely among customers. Many reviewers... See more

Delivery service

Consumers have mixed feelings regarding the delivery service, experiencing a wide range of outcomes. Many... See more

Service

Reviewers highlight ambiguous aspects of service, showing divided opinions among customers. Many consumers... See more

Response time

Customers consistently note negative experiences with response time, highlighting a lack of communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything as promised and swift reply when asked about shipping. Would definitely recommend! Package was delivered sooner than expected but i suppose thats a win for Irish post.. Happy christma... See more

Company replied

Rated 5 out of 5 stars

Ordered Friday night shipped Saturday here Tuesday, great service can’t believe I have only found. Even free delivery for that service is great. Will defo be repurchasing.

Company replied


Company details

  1. Book Store

Written by the company

Independent bookshop in Galway, Ireland | Online at www.kennys.ie | We sell new, secondhand and rare books | Free delivery in Ireland on all books | We ship worldwide | Also an Irish Art Gallery


Contact info

3.8

Great

TrustScore 4 out of 5

108 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(108)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A+++

A+. Got a hard to find book. Great customer service.

31 August 2026
Unprompted review
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Reply from Kennys Bookshop

Thank you for the lovely review and your order with us at Kennys!

Rated 5 out of 5 stars

Used them for years

Used them for years. Incredible service every single time, even when the postal service screws up. Perfect!

30 August 2026
Unprompted review
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Reply from Kennys Bookshop

Thanks so much Jens for your ongoing custom and for your lovely review - we really appreciate it. Best wishes, Sarah

Rated 5 out of 5 stars

Great Bookstore

I love this bookstore! Delivery can sometimes take a little while, but it’s so worth it! I can get any book there! I’m also often able to get the US cover version (which can be quite important to me).
I also love trade paperbacks and while I often can only find regular paperbacks elsewhere, they have all the different formats. More than once have I been able to order a book here that I haven’t been able to find anywhere else!
Packaging and quality is also always flawless! 100% recommend!

29 August 2026
Unprompted review
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Reply from Kennys Bookshop

Many thanks Stephanie for the lovely review and for shopping with us at Kennys Bookshop! We are delighted you are able to find so many books you like - thanks again, Sarah

Rated 5 out of 5 stars

I ordered 2 books from Kennys to Spain…

I ordered 2 books from Kennys to Spain and they arrived in no time and very good quality. The whole experience was great and I will definitely order again!

26 August 2026
Unprompted review
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Reply from Kennys Bookshop

Hi Birgit, thank you so much for ordering with us at Kennys and for the lovely review! Best wishes, Sarah

Rated 5 out of 5 stars

Smooth experience

Ordered a book which arrived in just under a week. The book was in excellent condition and the process was very smooth. So happy to have found a well priced local bookshop - looking forward to going to them for all my future book needs 😊

31 July 2026
Unprompted review
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Reply from Kennys Bookshop

Thanks so much for the lovely review Maria and for ordering with us at Kennys! Best wishes, Sarah

Rated 1 out of 5 stars

Slow delivery, hit or miss quality.

2 weeks to get 2 books, one of which has enough grime and frayed edges that I'd think it was used if not for the spine having no creases.

Not recommended

23 July 2026
Unprompted review
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Reply from Kennys Bookshop

Hi Chris, thanks for ordering with us. We have different dispatch times on all books on kennys.ie - it's possible that books you ordered had a longer shipping time. We also always check condition and if they were secondhand books the condition should be noted on each item. Feel free to reach out to us at books@kennys.ie with further questions on this. Best wishes, Sarah

Rated 5 out of 5 stars

Book arrived quickly and in great…

Book arrived quickly and in great condition. They also didn't use an ungodly amount of packaging like I've seen with other independent sellers so that's another plus.

23 June 2026
Unprompted review
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Reply from Kennys Bookshop

Hi Ollie, thanks so much for your 5* review and for ordering with us at Kennys! Sarah

Rated 5 out of 5 stars

Excellent delivery and service

Ordered Friday night shipped Saturday here Tuesday, great service can’t believe I have only found. Even free delivery for that service is great. Will defo be repurchasing.

23 June 2026
Unprompted review
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Reply from Kennys Bookshop

Hi Emma, thanks so much for your order and your lovely review! Don't forget to check shipping times aswell as they differ for each item on the website! Thanks :) Sarah

Rated 5 out of 5 stars

Excellent Range of Graphic Novels

I found this store online when trying to complete some of my older graphic novel collections. They've an excellent range available and at great prices. I'm ordering from the uk and delivery has always been within 5 to 7 days

30 May 2026
Unprompted review
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Reply from Kennys Bookshop

Thanks Robert so much for ordering with us, and for leaving this lovely review. We really appreciate it! Sarah

Rated 5 out of 5 stars

I've had nothing but good experiences…

I've had nothing but good experiences with Kennys. I'll admit, sometimes it might take 'em a lil' while to ship (though they're up front about it, saying how some books can take up to 20 days to ship). A large selection, wonderful service, they're hard to beat. I've ordered with them near ten times without issue.

If I'm being frank, I'm wondering how many of the negative reviews relate more to the piss-poor post service of some people's countries and not Kennys.

8 May 2026
Unprompted review
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Reply from Kennys Bookshop

Hi Jimbo, thanks for putting a smile on our faces! We really appreciate your lovely review and your ongoing custom with Kennys. Thank you so much! Sarah

Rated 5 out of 5 stars

Excellent books selection

Excellent books selection, very fast international delivery - in a few days I got my books delivered to Italy

17 April 2026
Unprompted review
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Reply from Kennys Bookshop

Much appreciated on all fronts Antonio!

Rated 5 out of 5 stars

Delighted with my order.

Ordered a secondhand book recently. Arrived today. Am delighted with the condition of the book, the careful wrapping and the time it took to arrive.

I used to visit Kennys regularly back in the day when I lived in Galway. This is my first online order and won't be my last.

23 April 2026
Unprompted review
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Reply from Kennys Bookshop

Hi MT, thank you so much! We look forward to welcoming you back to Galway soon, and enjoy your book! Best wishes, Sarah

Rated 5 out of 5 stars

first ever order was great!

I placed my first ever order from Kennys Bookshop and everything was great! From the price of the book to the shipping! The book arrived to Italy without any problems and it's amazing! I'm so happy! I'll be recommending this to my friends and I hope I can come to visit in person sometime!
Thank you!!

21 April 2026
Unprompted review
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Reply from Kennys Bookshop

Hi Chiara, thank you so much for your order and for the lovely review! We really appreciate it, Sarah

Rated 1 out of 5 stars

REFUSING REFUND ON NON- DELEVERED ORDER 35 DAYS FROM ORDER DATE

Order undelivered after more than 35 days, I am experiencing difficulty & delay tactics obtaining refund from this seller. They have not provided any tracking or other delivery info. on whereabouts of order yet still refusing refund.I am Expecting ABEBook automatic refund soon. STAY CLEAR OF THIS SELLER, WORST EXPERIENCE FOR RECEIVING REFUND ON NON ARRIVAL of ORDER IN > 25 YRS OF BUYING BOOKS ON ONLINE. AVOID THIS SELLER AT ALL COSTS!

1 April 2026
Unprompted review
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Reply from Kennys Bookshop

Hi Marcolorenzo, thanks for leaving a review. We don't go about deliberately avoiding refunding customers for orders if a refund is warranted. Often orders can be delayed either in dispatching or in being delivered for various reasons, so we always look to figure out where the order is first and the timeframe. Can you please let me know your order number here, and we will take a look at the status? Kind regards, Sarah

Rated 1 out of 5 stars

Where are my Batman/Wonder Woman books?

I’ve been ordering books from Kenny’s for a few years, ever since Book Depository closed, and I never had a single problem. But last August, that changed. My order was placed on August 21st (two books, totaling around 40 euros) but they never arrived. That was many months ago.

I sent an email on October 27th, and Kenny’s replied that replacement copies had been ordered. However, since that day, nothing has happened, and I never even received an email confirming that the copies had been shipped.

I explicitly stated that I did not want a refund—only the books - but they claimed to have sent replacement copies in November. Still, I received nothing.

Since then, I have sent several emails requesting the books or a refund, but received no response. On February 13th, I sent a final notice demanding a refund for an order placed six months earlier. That email was again ignored.

As a result, I initiated a chargeback claim through my bank. I also plan to file a formal complaint with the CCPC (Ireland).

I am very, very disappointed. Avoid this seller.

21 August 2025
Unprompted review
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Reply from Kennys Bookshop

Hi Misko, can you please provide your order number here or name or email, and I will take a look at this for you? We would always look to either get a replacement or a refund to you in a case like this. We also did have a period whereby not all emails were reaching our customer service inbox due to a change in email systems, so there is a chance your email may have been missed and sincere apologies if so. Kind regards, Sarah

Rated 5 out of 5 stars

Perfect Service All the Way to Canada

A big thank you from Ontario Canada for the quick delivery and a book that was exactly as described. Excellent condition.

18 February 2026
Unprompted review
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Reply from Kennys Bookshop

Thanks so much for the really love review (and order) Anne!

Rated 5 out of 5 stars

Not replying - sorted!

I have usually had very good experiences with Kenny’s Bookshop - really excellent, to be honest. However, my most recent experience was disappointing.
In November, I placed an order, and when it arrived, three books were missing. I contacted customer support and was informed that the missing books had been sent separately, which seemed reasonable. Unfortunately, those books never arrived.
I can understand that these things happen. But I followed up several times (some five emails) and received no response at all which was the really upsetting part. In the end, I had to purchase the books from another seller and have removed Kenny’s from my list of usual sellers.

Update 16/02/2026: Kennys Bookshop replied here explaining that there were email system issues and offered to look into the order KNY629960 and contact me properly.

Update 27/02/2026: Kennys Bookshop issued a nice refund. Given the prompt response and action, I have no doubt, it was only a fault in the email! Now that this is sorted, I can say I only had excellent experiences with Kennys Bookshop! Amazing bookseller!

17 December 2025
Unprompted review
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Reply from Kennys Bookshop

Hi Pedro, thanks for leaving your review and really sorry to hear this. We often part-ship orders and then always follow on with the remainder. We did have an issue with our email system for several weeks there, where not all emails were received. Really sorry if your message to us was affected. If you could please forward again or reply here with your order number, I will take a look and can contact you directly. We will of course rectify the situation if you did not receive all the books. Best wishes, Sarah

Rated 5 out of 5 stars

Great service always prompt and any…

Great service always prompt and any delays are highlighted. Just like having a bookstore on your doorstep 👍👍👍👍👍

4 February 2026
Unprompted review
Kennys Bookshop logo

Reply from Kennys Bookshop

Hi Patrick, thank you so much for the lovely review and for ordering with us! Much appreciated! Sarah

Rated 1 out of 5 stars

I ordered two books and never received them

I ordered two books on January 4 and 5 and have not received them so far. I wrote several times to Kennys with no answer whatsoever, which is kind of rude to say the least. Honestly, not sure this is a good place to buy books online. BTW, Kennys, if you see this message, please don't apologise here for your image's sake, but provide me with a solution instead. Thank you!
Update 02/02/2026: Payment Cancelled in Paypal, never buying from this bookshop again.

30 January 2026
Unprompted review
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Reply from Kennys Bookshop

Hi Esther, I'm really sorry that you had this experience with us. We have had serious problems with our email system in recent weeks which resulted in some emails not getting through, we were working with two companies to resolve it. If your emails re an order enquiry didn't get a reply, it's likely this is what happened. However that's not your problem so I am sorry about this as it would be very frustrating for you. I see your order has been cancelled, however please let me know if I can be of further assistance. Regards, Sarah

Rated 5 out of 5 stars

I was skeptical of ordering when I read…

I was skeptical of ordering when I read some of these reviews, but my order came quick and in perfect condition.
The book I ordered was rare and I couldn't find it anywhere else.
I would order from Kenny's again

16 January 2026
Unprompted review
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Reply from Kennys Bookshop

Hi Nadine, thank you for ordering with us and for the lovely review. Kind regards, Sarah

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