I had a problem with my Kukirin g4 battery and contacted support. I endet up getting a new battery and now I can drive again.
Company replied
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See what reviewers are saying
I’ve been using the Kukirin for a while now, and I’m genuinely impressed. It’s powerful, reliable, and the build quality is top-notch. The battery life exceeds expectations, and the ride is super smoo... See more
Company replied
The unfathomable variety of electric scooters shows no signs of slowing down, and it can be difficult to determine which one is right for you. Yes the 10 hour charging time, heavy structure is a sligh... See more
Company replied
I had been on the search for a top end electric scooter for the last so many months and I am so happy to say that I have found Kukirin! Kukirin G4 MAX The instant the order was placed, I was shocked b... See more
Company replied
Company details
- Motor Scooter Dealer
- Bicycle Store
- Bike Accessories Store
- Motor Scooter Repair Shop
- Scooter Repair Shop
- Used Bicycle Shop
Written by the company
Kukirin Europe Official Website(https://www.kukirin-escooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-7 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kukirin-escooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kukirin, a leading brand in the field of urban transportation. Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kukirin-escooters.com. Thank you for your understanding and support After-sales email: service@kukirin-escooters.com
Contact info
Segro Logistics Park Aleja katowicka 66 bud A nr 63, 05 830, Nadarzyn, Poland
- +86 18043414595
- service@kukirin-escooters.com
- www.kukirin-escooters.com
4.5
Excellent
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a problem with my Kukirin g4…
I had a problem with my Kukirin g4 battery and contacted support. I endet up getting a new battery and now I can drive again.
27 August 2026
Unprompted review
Reply from Kukirin Escooters
Thank you for sharing your experience! We’re sorry you had an issue with the battery, but we’re really glad our support team was able to help and that you’re back on the road again. Enjoy your rides with the G4!
Kukirin will betray you - DO NOT BUY HERE
They sold a scooter to my underage kid. They sent 2 scooters. I sent them back, now I do not get our money back as they charge "penalty".
This is a company of thieves.
They violate European law.
I will now activate my lawyers.
DO NOT BUY HERE, THEY CANNOT BE TRUSTED.
26 August 2026
Unprompted review
Reply from Kukirin Escooters
We’re sorry to hear about your experience. However, based on the information provided in this review, we’re currently unable to identify or verify an order placed through our website.
KuKirin products are sold through different websites and retailers, which may have their own order, cancellation and customer service policies. If your order was placed directly with us, please contact our support team with your order details so we can look into the situation and clarify what happened.
We take customer concerns seriously and are always willing to investigate any genuine order placed through our website.
Great customer service and great products
21 August 2026
Unprompted review
Reply from Kukirin Escooters
Thank you for your review! We’re really pleased to hear that you’re happy with both our products and the customer service. We appreciate your support and hope you continue to enjoy your scooter!
Reply from Kukirin Escooters
Thank you! Great to hear that you’re enjoying your scooter. We really appreciate you taking the time to leave us a review, and we hope you have many great rides ahead!
Very good quality e-scooter and very…
Very good quality e-scooter and very good support for customers.
5 August 2026
Unprompted review
Reply from Kukirin Escooters
Thank you, Cozmin! We’re really glad to hear that you’re happy with both the scooter and our customer support. We always try to make sure the experience is good not only when ordering, but also after the scooter arrives. Thanks for taking the time to share your experience with us.
A+++++ Customer Service!
Leo went above and beyond the call of duty! Very happy customer! Will definitely do business with again!
12 June 2026
Unprompted review
Reply from Kukirin Escooters
Hello, dear friend, I am Leo, Kukirin's customer service representative. Thank you for your high praise. Wishing you a happy life!
Legit and fast respond!
It's a very nice company, it is legit and if you would like to chat to the owner, he will respond pretty fast. I would really recommend to buy your e-sooter here. Take this advice and buy one!
3 June 2026
Unprompted review
Reply from Kukirin Escooters
Hello,
Dear friend,
I am Leo, a customer service representative for Kukirin.
Thank you for speaking up in support of us.
We are a legitimate and trustworthy company.
All the Kukirin electric scooters we sell are genuine, original products.
Wishing you all the best.
good
good
i bought an kukirin g2 pro its very good but my tire is flat even tho it said punktereless
delivery didnt leave at my door the first time because i wasnt there to take it (because i was sleeping lmao ) but the next day it came to my door :) im very happy with it but i have to fix the tire and i got it in under 7 days
1 May 2026
Unprompted review
Reply from Kukirin Escooters
Hello,
Dear friend,
I am Leo, a customer service representative at Kukirin.
Thank you for your appreciation of our service.
We wish you a wonderful day.
My sister ordered a kukirin g2 charger…
My sister ordered a kukirin g2 charger 6 or more days ago and it says "awaiting shipment"
23 May 2026
Unprompted review
Reply from Kukirin Escooters
Hello,
I am Leo, a customer service representative for Kukirin.
I sincerely apologize, but the Kukirin G2 chargers are currently experiencing a widespread stock shortage.
If you no longer require the charger, we would be happy to process a full refund for you.
You can send us your Order ID, or contact us directly via email at service@kukirin-escooters.com.
AMAZING
I just have one word an it’s «AMAZING ».
Ordered the 15.04 and wasn’t sure that the Delay of 7 business days would be respected. That’s why I send a Message to the Customer Service the same day.
A few hours later I had a response.
They were very nice and insured that the delay would be respected.
Today 22.04, my G2 finally arrived🤩, faster than expected .
The delivery service had some issues otherwise it would had been delivered yesterday… even faster.🤯
The quality and finishes are better than expected and it runs amazing good.
Can’t say how the after sale works when you have some problems but hope not to have to.😉
For my part , I wouldn’t hesitate to buy from kukirin-scooters
22 April 2026
Unprompted review
Reply from Kukirin Escooters
Hello
Dear friend
This is Leo, Kukirin's customer service representative.
Thank you for your recognition of our service. You will generally receive your package within 4-7 business days after shipment.
We have warehouses in Poland and the UK.
Please feel free to contact me with any questions related to Kukirin electric scooters. Have a wonderful day!
Reply from Kukirin Escooters
Hello,
Mr. Ilyas El Machaoud,
Dear Friend,
I am Leo, a customer service representative at Kukirin.
Thank you for your appreciation of my service.
I wish you a wonderful day.
Reply from Kukirin Escooters
Hello,
Dear friend,
I am Leo, a customer service representative at Kukirin.
Thank you for your support.
May Lady Luck always be by your side.
Everything was excellent.
18 March 2026
Unprompted review
Reply from Kukirin Escooters
Hello,
Dear friend,
I am Leo, a customer service representative for Kukirin.
Thank you for your recognition of our official Kukirin after-sales service.
Wishing you a wonderful day!
Reply from Kukirin Escooters
Hello,
Dear friend,
Thank you for your positive feedback on our after-sales service.
We wish you a pleasant day.
Iste asome,a client sevice 10/10
8 December 2025
Unprompted review
Reply from Kukirin Escooters
Bonjour Monsieur/Madame,
Nous vous remercions pour vos compliments.
Nous sommes ravis de recevoir vos commentaires positifs et nous nous efforcerons de faire encore mieux à l'avenir.
Si vous avez des questions concernant le scooter, n'hésitez pas à nous contacter ; nous ferons de notre mieux pour vous aider.
Hello sir I would like to ask when the…
Hello sir I would like to ask when the g2 master KEU00077043 will be shipped and how long does shipping to Slovenia take? And I hope is not a scam.
30 November 2025
Unprompted review
Reply from Kukirin Escooters
Hello
Dear friend
This is Leo, Kukirin's customer service representative. Your order has been shipped today, and you will receive a tracking email tonight.
Delivery typically takes 4-7 business days after shipment.
Logistics updates are slow; it usually takes 1-2 business days to see a tracking number. (Logistics companies are closed on weekends.)
Don't worry 😄
The Best e-Scooters fabrik
18 November 2025
Unprompted review
Reply from Kukirin Escooters
Moien,
Diego Rus
Här/Madame
Merci fir Äert héicht Luef. Mir freeën eis ganz iwwer Äert positivt Feedback.
Wann Dir Froen zum Scooter hutt, kontaktéiert eis w.e.g. a mir wäerten eist Bescht maachen, fir Iech ze hëllefen.
Schéinen Dag!
Hello sir 😊 it’s the g3 on stock I’ll…
Hello sir 😊 it’s the g3 on stock I’ll buy it in a week and when will it come like how long will it take 😊😊 mvm Tomas. : 🥰
16 November 2025
Unprompted review
Reply from Kukirin Escooters
Hello sir 😊, the G3 is in stock and I will be purchasing it within a week. When will it arrive? How long will it take approximately? 😊😊 Sincerely, 🥰
Hello, Mr. Thomas
Thank you for your high praise.
We are delighted to receive your positive review.
The Kukirin G3 is in stock and generally takes 4-7 business days to receive your package.
You can add my WhatsApp: +86 18043414595
Order through this link:
https://www.kukirin-escooters.com/products/kukirin-g3
Have a nice day!
Awful Experience
Awful experience,I ordered outer tube for my g2 master, they couldn t get my address right and now they are making me pay another 25$ extra for shipping because of their mistake even though my shipping was free. Or if I want a refund they will deduct me 25$ for shipping even though, again, it was free. Don t buy from here and please search another kukirin site to buy from.
31 October 2025
Unprompted review
Reply from Kukirin Escooters
Hello
Dear friend,
To avoid misunderstandings for other users, I need to clarify the following points:
Through friendly communication with the customer on WhatsApp,
we discovered that the customer did not purchase the electric scooter and electric scooter accessories from our website.
The order number is incorrect; our order numbers begin with "KEU" and end with numbers.
I have provided this customer with a solution and the correct after-sales service instructions.
Sincerely,
I'm so glad that the company helped us
I'm so glad that the company helped us. My son's Motor broke and the company sent us a new one after a week. Thank you for that.
22 September 2025
Unprompted review
Reply from Kukirin Escooters
Hello,
Jessa Schwantner
Sir/Madam.
Thank you for your high praise.
We are very pleased to receive your positive feedback.
If you have any questions about the scooter, please contact us and we will do our best to assist you.
For more detailed information about KuKirin scooters, you can visit KuKirin's official YouTube channel:
https://www.youtube.com/@kugookirin
I wish you a happy life.
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