CEWE Japan Photo Reviews 

712
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

The website makes it so easy. I found exactly what I wanted, and it was a great price. My order was processed extremely quickly, then sent. I received it just over 24hrs after I made my order. You are... See more

Company replied

Rated 1 out of 5 stars

Absolutely FUMING! Website said they will deliver within 17/20 and now they haven’t even produced the cards! And they are telling me i shall receive before Christmas Eve! ITS Thursday and the post doe... See more

Company replied

Rated 3 out of 5 stars

We specifically ordered the Speilplate mounting system. Cewe however supplied the Skinnesystem on our two alupanel prints, which means they are not easily interchangeable. UPDATE: It seems I emailed... See more

Company replied

Rated 5 out of 5 stars

Japan Photo is an excellent shop, always ready to help if necessary. They always have prompt deliveries and extremely good quality on their products. I will never use any other photo services in the f... See more

Company details

  1. Photo Shop

Written by the company

CEWE Japan Photo er Skandinavias største fotokjede, med 23 butikker i Norge. Vi leverer høy kvalitet enten du bestiller en CEWE FOTOBOK, printer ut bilder ved hjelp av våre CEWE FOTOSTASJONER som står klare til bruk i alle våre butikker, eller om du kjøper fotoutstyr av topp kvalitet. Vi har et stort utvalg av spennende produkter! Vi ELSKER foto og ønsker å bidra til gode fotoopplevelser, og at gode blinkskudd ikke blir liggende på mobilen eller bortgjemt på en harddisk. Vi tror at ett bilde på veggen er bedre enn 10 på mobilen, og at gode minner gjør seg aller best i en personlig og unik CEWE FOTOBOK. CEWE Japan Photo er eid av CEWE, som er Europas største fotolaboratoriekjede, med virksomhet i 24 land. Japan Photo ble etablert i Danmark i 1985, og sommeren 1990 ble den første butikken i Norge åpnet. Hovedkontoret vårt ligger på Bjørndal i Oslo.


Contact info

4.0

Great

TrustScore 4 out of 5

712 reviews

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4.0

All reviews

(712)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service

17 June 2026
CEWE Japan Photo logo

Reply from CEWE Japan Photo

Hello Berlinda,

Thank you for your comment. We are happy to hear that you are satisfied with our service.

Kind regards Customerservice

Rated 5 out of 5 stars

The website makes it so easy

The website makes it so easy. I found exactly what I wanted, and it was a great price. My order was processed extremely quickly, then sent. I received it just over 24hrs after I made my order. You are always guaranteed great service, and this is definitely one company you can trust

4 June 2026
CEWE Japan Photo logo

Reply from CEWE Japan Photo

Hello,

Thank you for your review. We're so pleased to hear that you found exactly what you were looking for and that the website made the process easy from start to finish. It's also great to know that your order was processed quickly and arrived so soon after being placed.

Thank you for highlighting both the service and delivery experience. We truly appreciate you taking the time to give us such a good and detalied feedback.

Kind regards - Customerservice

Rated 2 out of 5 stars

I ordered a product that is not…is incorrect

I ordered a product that is not compatable with the current product I purchased it for. I sent an email to get some information on my purchase. I never got a reply

2 June 2026
CEWE Japan Photo logo

Reply from CEWE Japan Photo

Hello Gerrick,

Thank you for your feedback. We're sorry to hear that the product you received wasn't compatible with your equipment. We understand how disappointing and inconvenient that can be.
We will review your case as quickly as possible, and we'll do our very best to find a solution that leaves you happy and satisfied. We appreciate your patience and look forward to resolving this for you.

Kind regards - Customerservice

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, everything was perfect !

7 May 2026
CEWE Japan Photo logo

Reply from CEWE Japan Photo

Hello Natalia,

Thank you for your feedback. We har very happy to hear that you are satisfied with the delivery time and that everything was perfect.

Kind regards - Customer servcie

Rated 5 out of 5 stars

Bra service

Bra service

4 May 2026
CEWE Japan Photo logo

Reply from CEWE Japan Photo

Hei Romanuli,

Takk for din gode tilbakemelding, vi er veldig glade for å høre at du er fornøyd med service hos oss.

Mvh - Kundeservice

Rated 5 out of 5 stars

Good prices and good service

Good prices and good service. I love that there is a local shop where you can go and check the equipment before buying.

2 December 2025
CEWE Japan Photo logo

Reply from CEWE Japan Photo

Hello Reza,

We are really happy that you are satisfied with your experience with us and our store.

Kind regards Rehman - Customer service

Rated 1 out of 5 stars

a problem come, they blame others, thats how Japan Photo deal with problems

When your costumer have a problem, you must to: TAKE THE HIT (doesn't matter whos fault), FIX THE PROBLEM, and GIVE THIS CUSTOMER A REASON TO BUY MORE WITH YOU. Very simple, but Japan Photo do the opposite, blame others, tell you that they solve the problem by telling the courrier to do not do it again cause "we dont like it" (looks like my sister back in the day telling me shes gonna say all to my mommy), and than they also are unable to fix the problem alone cause once who cause the problem wasnt them, they put all on the courrier, and they make clear for me to know it, hahaha, and for last but not the least, they give me zero reason to buy more, plus the service customer guy is sentimental, doesnt matter how polite I am, the dude is like a drama queen, and be aware, in Norway one employee does everything, so you do not dare to try to talk with another employee cause HE is the other employee, and if you call to complain, guess who is there to answer the phone?? ahahhaah be aware cause this is Norway, and that is how it is here!! Scandinaviam photo is quite the same, so Welcome to Norway, I suggest u to bu on Amazon, cause whatever the problem you have, they fix it, I know Norway have a good law for costumers, but depending what you going to buy Amazon is best.

15 June 2025
CEWE Japan Photo logo

Reply from CEWE Japan Photo

Hi again Tamara!

Again, I just have to apologize for the way things turned out.

There was an error beyond our control when it comes to this order, and we still don't know why that error occurred, so we are in contact with our transport provider so that something like this doesn't happen again.

We got it shipped out as quickly as possible, but I completely agree that it's sad that this happened.

I was in close dialogue with you throughout the incident, so it was sorted out as quickly as we could. So I have to honestly admit that I disagree that we didn't do anything. I know that it's up to us to sort it out, but some things take time, and we got it fixed as quickly as we could here.

Hope it came out quickly and that you were satisfied with the products.

Just let me know if there's anything else, you know where to contact us, but it's at kundeservice@japanphoto.no

Regards,
Kim-Remi
Kundeservice
CEWE Japan Photo Norge

Rated 5 out of 5 stars

Fastest shipping ever and great prices

Fastest shipping ever and great prices. I love this store.

14 April 2025
CEWE Japan Photo logo

Reply from CEWE Japan Photo

Hi,

Thank you so much for taking the time to give us your great review. Your opinion means a lot to us.

Customer Service

Rated 5 out of 5 stars

Fast delivery

14 February 2025
CEWE Japan Photo logo

Reply from CEWE Japan Photo

Hi Elena!

Thank you very much for your feedback.

Delivery is something we focus a lot on, so it's great that the delivery went well.

If there is anything else you would like to give feedback on or if you need help, just let us know if there is anything else, you can reach us at kundeservice@japanphoto.no.

Greeting,
Customer service

Rated 5 out of 5 stars

Super!!

Super!!! Thank you!

28 January 2025
CEWE Japan Photo logo

Reply from CEWE Japan Photo

Hello!

No, thank YOU for your kind feedback.

If there is anything else you would like to give feedback on or if you need help, just let us know if there is anything else, you can reach us at kundeservice@japanphoto.no.

Greeting,
Customer service

Rated 5 out of 5 stars

I am real happy with my order of the…

I am real happy with my order of the Sigma 30mm F1.4. Order was quick, and shipping as well. Very happy over all! 5 Stars!

17 January 2025
CEWE Japan Photo logo

Reply from CEWE Japan Photo

We appreciate your kind words and are thrilled to hear you're happy with your Sigma 30mm F1.4 lens. We strive to provide a seamless experience for our customers, and we're glad your order and shipping went smoothly.

Rated 1 out of 5 stars

Absolutely FUMING

Absolutely FUMING! Website said they will deliver within 17/20 and now they haven’t even produced the cards! And they are telling me i shall receive before Christmas Eve! ITS Thursday and the post doesn’t deliver anything before Monday and if the cards aren’t even produced yet they for sure won’t be able to ship from Oslo to Stavanger! Never ever I’m ordering again

19 December 2024
Unprompted review
CEWE Japan Photo logo

Reply from CEWE Japan Photo


Hi Olja,
If you ordered by the deadline before Christmas, on 17.12. You should have received your order by Christmas Eve.
From the last week before Christmas, we drive trailers from production in Germany directly to our stores. There will therefore be no tracking at Posten. If it should turn out that you have not received the order as promised, contact us at support@cewe.no and we will take the matter further there.

Customer Service

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