I was having trouble applying the promo code to the flying experience I was buying on line as a gift. I spoke with Emily at Customer Services and she was brilliant. It turned out there was a problem w... See more
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204 Churchill Way, TN16 3BN, Biggin Hill, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Choice of locations for the gliding experience.
Not too expensive for a gift idea too
Customer service were brilliant. Friendly kind and sorted the problem efficiently.
Your website is clunky and incredibly difficult to follow. Not impressed - wasted hours
Reply from Into The Blue
It was was easy to navigate the site and booj the gift. Thank you.
Reply from Into The Blue
Was having some issues with booking the experience, but than "into the blue" staff solved the issue promptly & very efficiently. Thank you Melody Kane. Great service.
Reply from Into The Blue
Very helpful booking service. Brilliant experience. Will go again.
Reply from Into The Blue
The lady was understanding of my request and sorted the situation with a professional manner with all information clear and understandable.
Reply from Into The Blue
Easy to book , all staff very helpful and cool, great that key workers are valued, can’t wait for my adventure on the Cornish coast .
Reply from Into The Blue
Having found booking a gift voucher very easy, i was dismayed to find that google pay had used an old dead email address to send me the voucher. Embarrassed I contacted Into the Blue customer service.
My dilemma was dealt with calmly and very efficiently and resolved. It was a pleasure to receive that standard of customer service.
Reply from Into The Blue
Reply from Into The Blue
It was a fantastic experience! Being involved in as a novice aviation enthusiast I really enjoyed the simulator which was handled professionally by Howard and the other staff throughout the entire mission. It was a wonderful birthday present for me! Five stars anytime !!
Reply from Into The Blue
Easy to navigate site.
Opportunity to purchase gift voucher and discount offer made an ideal present. From past experience, ability to use / change voucher simple.
Reply from Into The Blue
phoned up and spoke to Rio yesterday. She was extremely helpful and took over and managed my order as i wasn't able tocomplete it myself.
My gift box arrived today. Perfect!
Reply from Into The Blue
Easy to use website that offers great experiences at great prices.
Reply from Into The Blue
Very helpful young lady who was pleasant and informative. Gave me clear instructions of my next step as I am 80 years of age and not very tech savvy. Thank you
Reply from Into The Blue
Only took five minutes to re book the voucher, very professional and really easy process. Many thanks
Reply from Into The Blue
Very complicated trying to book the day bee experience. I have paid £110 and still not received any date to attend the bee experience.
Reply from Into The Blue
I was unable to complete purchase on the screen and eventually after many telephone calls which were never answered, I decided to do the chat on line and I think it was Fin helped me tremendously on how to use my discount when purchasing. Getting to speak with someone was a nightmare!
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