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Into The Blue Reviews 

738
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff and customer service team for their exceptional helpfulness, friendliness, and professional approach, often noting quick and productive conversations. Many people also highlight the excellent overall user experience, the quality of the products, and the engaging nature of the experiences offered. Reviewers appreciate the efficiency in resolving issues, the seamless process for various inquiries, and the clear presentation of information. However, some customers found the booking process challenging, specifically mentioning difficulties with online voucher redemption and navigating the website.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the website easy to use and navigate,... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many customers finding it easy and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Product

Reviewers express satisfaction with the product, often highlighting the ease of purchasing vouchers and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was having trouble applying the promo code to the flying experience I was buying on line as a gift. I spoke with Emily at Customer Services and she was brilliant. It turned out there was a problem w... See more

Company replied

Rated 5 out of 5 stars

A very short and productive conversation to book my flight, after an equally quick online search and payment. Friendly phone service and all done within a few minutes. Information received by email su... See more

Company replied

Rated 5 out of 5 stars

Really easy to view experiences on line. Quick checkout, experience voucher and gift box were delivered next day. Well packaged and arrived undamaged. So glad I purchased the gift box with the vouch... See more

Company replied

Rated 5 out of 5 stars

We had a falconry experience at Dunhousie Castle in Bonnyrigg Scotland. It was amazing: beautiful birds of prey that we were able to see up close and were able to handle one with assistance from the f... See more

Company replied


Company details

  1. Gift Shop

About Into The Blue

Written by the company

At Into The Blue, we specialise in creating unforgettable days out across the UK. From high-adrenaline adventures to relaxing getaways, we offer over 2,000 carefully curated experiences designed to inspire, excite and delight.

Whether you’re searching for the perfect birthday surprise, a unique anniversary gift, or a last-minute present that still feels thoughtful, our instant gift vouchers make giving effortless. With options ranging from supercar driving and flying lessons to spa days, afternoon teas and family activities, there truly is something for everyone.

Established for over 25 years, Into The Blue is proud to be one of the UK’s most trusted experience providers. We work closely with carefully selected venues and professional partners to ensure every experience meets high standards of quality, safety and enjoyment.

Our friendly UK-based team is always on hand to help with recommendations, bookings and any questions along the way, making the whole process simple and effortless.

At Into The Blue, we believe memories make the best gifts, and we’re here to help you create them.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

738 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(738)

533 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Your website is clunky and incredibly…

Your website is clunky and incredibly difficult to follow. Not impressed - wasted hours

22 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We are disappointed to hear that you had difficulties in booking your experience.

We understand how frustrating this can be.

Please be assured we are actively working to improve our onsite booking experience.

We hope that you enjoy your Traditional Steam Train Afternoon Tea.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

Easy to use

Very easy to use

17 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We are pleased you found booking your experience simple.

We hope that you enjoy your York City Sightseeing Cruise.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

It was was easy to navigate the site…

It was was easy to navigate the site and booj the gift. Thank you.

21 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

It is good to read that you found ordering your experience simple.

We hope that you enjoy your 60 Minute Tractor Driving Experience.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

Was having some issues with booking the…

Was having some issues with booking the experience, but than "into the blue" staff solved the issue promptly & very efficiently. Thank you Melody Kane. Great service.

20 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We are happy to hear that Melody went above and beyond in assisting you.

We hope that you enjoy your York City Sightseeing Cruise.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

Very helpful booking service

Very helpful booking service. Brilliant experience. Will go again.

25 February 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We are delighted that you enjoyed your 75 Minute Fuill-Motion VR Spitfire Simulator Session.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

The lady was understanding of my…

The lady was understanding of my request and sorted the situation with a professional manner with all information clear and understandable.

21 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We are pleased to hear that our customer services team were able to assist you.

We hope that you enjoy your Quad Biking Session.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

Cornish coast adventure

Easy to book , all staff very helpful and cool, great that key workers are valued, can’t wait for my adventure on the Cornish coast .

19 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We are delighted to hear that our customer services team were able to assist you.

We hope that you enjoy your Ultimate Jet Ski Safari.

Kind regards,
The Into the Blue Team

Rated 5 out of 5 stars

Excellent helpful customer services

Having found booking a gift voucher very easy, i was dismayed to find that google pay had used an old dead email address to send me the voucher. Embarrassed I contacted Into the Blue customer service.
My dilemma was dealt with calmly and very efficiently and resolved. It was a pleasure to receive that standard of customer service.

20 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We are pleased to hear that our customer services team were able to assit you in amending your email address.

We hope that you enjoy your Spitfire Factory Tour at the Biggin Hill Heritage Hanger.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

Easy to book and quickly received my e…

Easy to book and quickly received my e voucher

13 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

It is great to read that you found ordering your voucher simple.

We hope that you enjoy your Dragon Roll Sushi Class & Bottomless Brunch at Inamo.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

It was a fantastic experience

It was a fantastic experience! Being involved in as a novice aviation enthusiast I really enjoyed the simulator which was handled professionally by Howard and the other staff throughout the entire mission. It was a wonderful birthday present for me! Five stars anytime !!

13 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

It is good to read that you enjoyed your 30 Minute Boeing 737 Simulator Experience.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

Easy to navigate site

Easy to navigate site.
Opportunity to purchase gift voucher and discount offer made an ideal present. From past experience, ability to use / change voucher simple.

11 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We hope that your recipient enjoys their £100 'Birthday Experience' voucher.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

phoned up and spoke to Rio yesterday

phoned up and spoke to Rio yesterday. She was extremely helpful and took over and managed my order as i wasn't able tocomplete it myself.
My gift box arrived today. Perfect!

16 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We are happy to hear that Rio went above and beyond in assisting you.

We hope that you enjoy your Combine Harvester Driving Experience.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

Good contact experience.Very helpful young lady who was…

Very helpful young lady who was pleasant and informative. Gave me clear instructions of my next step as I am 80 years of age and not very tech savvy. Thank you

17 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We are delighted that our customer services team were able to assist you.

We hope that you enjoy your Wingwalking experience.

Kind regards,
The Into The Blue Team

Rated 5 out of 5 stars

Only took five minutes to re book the…

Only took five minutes to re book the voucher, very professional and really easy process. Many thanks

17 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We are pleased to hear that you found ordering your voucher simple.

We hope that you enjoy your Tiger Moth Flight.

Kind regards,
The Into The Blue Team

Rated 4 out of 5 stars

Easy to use website

Easy to use website, no hidden extras.

17 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

We hope that you enjoy your 60 Minute Flex Wing Microlight Flight.

Kind regards,
The Into The Blue Team

Rated 2 out of 5 stars

Very complicated trying to book the day…

Very complicated trying to book the day bee experience. I have paid £110 and still not received any date to attend the bee experience.

16 July 2026
Into The Blue logo

Reply from Into The Blue

Thank you for the feedback.

To book in your experience please contact the booking operator using the details provided through the registration page.

We hope that you enjoy your Full-day Beekeeping Experience.

Kind regards,
The Into The Blue Team

Rated 4 out of 5 stars

I was unable to complete purchase on…

I was unable to complete purchase on the screen and eventually after many telephone calls which were never answered, I decided to do the chat on line and I think it was Fin helped me tremendously on how to use my discount when purchasing. Getting to speak with someone was a nightmare!

15 July 2026

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