Handbag Clinic Reviews 

Reply from Handbag Clinic

Jul 16, 2026

Dear White Rose Customer,

Thank you so much for your continued support and for taking the time to leave us such a wonderful review.

We're delighted to hear that you've had positive experiences selling your bags with us. We know how frustrating courier issues can be, so we're pleased our team was able to resolve everything for you and keep the process moving smoothly.

Olivia will be especially grateful for your kind words. We'll be sure to pass on your feedback, as she'll be thrilled to know her support has made such a positive difference to your experience.

Thank you again for your recommendation. We truly appreciate your trust in Handbag Clinic and look forward to assisting you again in the future.

Kind regards,
The Handbag Clinic

Reply from Handbag Clinic

Jul 16, 2026

Dear Karen,

Thank you so much for your wonderful review!

We're delighted to hear that you've trusted us with both your Chanel 19 and Louis Vuitton bag, and that you're so pleased with the results. It's always our goal to restore treasured items so they can be enjoyed again.

Jenny will be especially pleased to hear your kind words. She takes great pride in her craftsmanship, and we're thrilled that your well-loved Chanel 19 now looks like new.

Thank you again for your recommendation and for choosing Handbag Clinic. We look forward to welcoming you back whenever you need us in the future.

Kind regards,
The Handbag Clinic

Reply from Handbag Clinic

Jul 16, 2026

Dear T,

Thank you for taking the time to leave us such a lovely review!

We're so pleased to hear that you were happy with both our service and your purchase. Providing additional information and photos to help our customers shop with confidence is something we pride ourselves on, so it's wonderful to know this was helpful.

We're also delighted that your bag arrived promptly, was carefully packaged, and met your expectations exactly as described.

Thank you for choosing Handbag Clinic, and we hope to welcome you back again soon!

Kind regards,
The Handbag Clinic

Reply from Handbag Clinic

Jul 14, 2026

Dear Rashida,

Thank you so much for your wonderful review!

We're delighted to hear that you love your bag and that it's been everything you were looking for. It's fantastic to know you've been enjoying it ever since it arrived.

We're also pleased that our WhatsApp customer service was able to help with the photos and pricing. Your kind words mean a lot to the team.

Thank you for choosing us, and we hope to help you find your next perfect bag in the future!

Kind Regards,
The Handbag Clinic

Reply from Handbag Clinic

Jul 14, 2026

Dear Customer,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your delivery experience did not meet your expectations.

After reviewing your order, we can confirm that it was dispatched from our premises on 10th July, and a shipment confirmation email was sent at 12:10pm. This email included confirmation that your parcel had been handed to DX, along with a tracking link where delivery progress could be monitored and delivery preferences, including the delivery date, could be updated if required.

We apologise you feel that the communication you received from the courier did not provide the level of updates you expected, and we apologise for the frustration this caused. We have passed your feedback on to DX so they can investigate why the expected delivery notifications were not received automatically without manually tracking the parcel.

We can see that a redelivery has now been arranged for Wednesday. A member of our Management Team has reached out, to confirm this is convenient for you and confirm we will this liaise with the courier to arrange an alternative delivery date that works better for you if not.

We appreciate your feedback, as it helps us work with our delivery partners to improve the service we provide.

Kind regards
The Handbag Clinic

Reply from Handbag Clinic

Jul 14, 2026

Dear K,

Thank you for your lovely review!

We're so pleased to hear your bag arrived quickly and was exactly as described. It's wonderful to know you had a great experience, and we really appreciate your kind words.

Thank you for your support, and we look forward to welcoming you back again soon!

Kind Regards,
The Handbag Clinic

Reply from Handbag Clinic

Jul 14, 2026

Dear Jill,

Thank you for taking the time to leave us a review!

We're delighted to hear your bag arrived quickly and was exactly as described. It's wonderful to know you love it and that you were happy with the service you received.

We really appreciate your support and look forward to serving you again in the future!

Kind Regards,
The Handbag Clinic

Reply from Handbag Clinic

Jul 14, 2026

Dear VH,

Thank you for taking the time to share your feedback. We're very sorry that your experience did not meet your expectations.

We would first like to apologise that the lead time for your repair was extended after your order was placed. Earlier this year, we experienced an unprecedented influx of repair orders, and in order to continue delivering the highest standard of craftsmanship to all of our clients, we had to revise our lead times. This is never a decision we take lightly, but we believe it is important to be transparent with our customers rather than make promises we cannot keep. Since then, we have made significant internal changes, and thanks to the hard work of our team, we are pleased to say our repair lead times have now returned to our usual standard. We do appreciate the patience you showed during this period.

Having reviewed your order, we can see your Mulberry bag underwent both a full handle replacement and a full Oak restoration—two of the most intricate and labour-intensive services we offer. For this reason, we were surprised to read that you felt there was little difference in the finished result. We always encourage customers to contact our Repairs Team as soon as they receive their item if they have any concerns about the workmanship, as we are more than happy to discuss the results and, where appropriate, review the item further.

In relation to communication, we have reviewed all correspondence on your account and can see that each of your emails received a timely response. You contacted us on 28th April requesting an update, and we replied within 24 hours confirming your revised estimated completion date of early July, which you acknowledged. You then contacted us again on 7th July, and again we responded within 24 hours to confirm your bag was awaiting final quality control and that you could begin arranging its return delivery. We also received your letter, although this arrived after we had already responded to your email enquiry. We do not have an active inbound phone line, but do offer contact via email and WhatsApp. Also customers can request a call back and this will be actioned asap.

We're sorry that the overall experience fell short of your expectations. Customer satisfaction is extremely important to us, and if you would still like to discuss the workmanship on your bag, our Repairs Team would be happy to review your concerns with you.

Again, we thank you for using our services and the patience and candour shown during your repair window.

Kind regards
The Handbag Clinic

Reply from Handbag Clinic

Jul 10, 2026

Dear Claire,

(as below)

Thank you for taking the time to leave your feedback. We are very sorry that this was your experience and completely understand how disappointing it must have been.

Unfortunately, your order coincided with the item being purchased almost simultaneously through two different sales channels—our website and our in-store concession. As we offer a large collection of unique pre-owned items across both channels, very occasionally two purchases can occur within moments of each other.

In this instance, a communication error meant that both orders were incorrectly marked as fulfilled. As a result, the issue was not flagged to our Customer Experience team, and we were unable to contact you proactively. We completely appreciate that this meant you had to chase your order for an update, and we sincerely apologise for that.

As soon as you got in touch, we explained the situation and processed a full refund immediately.

While we recognise we cannot replace the exact item, our management team has also agreed that, as an apology for the inconvenience caused, we will contact you as soon as the next suitable bag becomes available and offer you preferential pricing.

Although situations like this are extremely rare, they can occasionally occur when managing thousands of one-of-a-kind pre-owned items across multiple sales channels. That said, we know this does not lessen your disappointment, and we are sorry that we let you down on this occasion.

We hope we have the opportunity to restore your confidence in us in the future.

Kind regards
The Handbag Clinic

Reply from Handbag Clinic

Jul 9, 2026

Dear Paul,

Thank you so much for your fantastic review!

We're delighted to hear that you were pleased with our prompt service and that the bag arrived in excellent condition. Best of all, we're thrilled to know your wife is ecstatic with her new bag—that's wonderful to hear!

Thank you for choosing The Handbag Clinic. We hope to welcome you back again in the future!

Kind Regards,
The Handbag Clinic