Genial Motor S.R.L Reviews 

3,873
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Dear Sir/Madam, I purchased the product on 11 August 2026, and I received the receipt very quickly on the same day. I would also like to compliment your team for the excellent response on... See more

Rated 5 out of 5 stars

I bought an Isotta windscreen for my '16 Eldorado. Required shipping from Italy to Texas. The product arrived in a timely manner and in perfect condition despite the packaging looking like it had be... See more

Rated 5 out of 5 stars

I ordered an exhaust from Genial Motors and couldn’t be happier. Even though they’re based in Italy, they processed my order the next day and I received it in less than three days. The packaging was g... See more

Rated 5 out of 5 stars

I ordered an exhaust from them on Monday at 13:00, and the very next day at 15:00 it was already in my hands — shipped from Italy to Slovenia. I have honestly never experienced such fast delivery an... See more

Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

Genial Motor S.R.L. nasce nel 2004 per fornire a tutti gli appassionati del mondo delle due ruote un punto di riferimento solido per quanto riguarda ricambi aftermarket di qualità e pneumatici moto delle migliori marche! La gamma dei prodotti proposti spazia dalla minuteria in Ergal all'attrezzatura per uso agonistico, passando per i ricambi di cui ogni motociclista ha bisogno periodicamente per la manutenzione programmata.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,873)

1,096 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good shop

I liked that my emails were answered and i got consultation. Exhaust delivered without problems. Thanks!

7 August 2026
Rated 1 out of 5 stars

Wont return emails for faulty products

Wont return emails for faulty products. Nothing but scammers. In relation to the below response. There has been no reply to my email dated 06 August via ebay.

3 August 2026
Unprompted review
Genial Motor S.R.L logo

Reply from Genial Motor S.R.L

We are sorry to read your review, but unfortunately we cannot identify any order or customer from the information provided. We take all warranty claims seriously and always respond to our customers. Please contact us providing your order number and the email address used for the purchase, so we can identify your case, investigate what happened and assist you accordingly.
Thank you
Genial Motor

Rated 5 out of 5 stars

Order #51106 – Delivery Period and Estimated Arrival Date

Dear Sir/Madam,

I purchased the product on 11 August 2026, and I received the receipt very quickly on the same day.

I would also like to compliment your team for the excellent response on WhatsApp regarding my inquiries on 11 August 2026.

As a suggestion, it would be better if the delivery period could be within 30 days. It would also be helpful if you could provide an estimated arrival date for my order.

My order number is #51106.

Thank you for your excellent service and assistance.

11 August 2026
Rated 1 out of 5 stars

Cant recommend this company

Very disappointing experience. I purchased a new leather seat cover for my motorcycle, but I was extremely disappointed with the quality. The material felt very cheap and the seat cover also had visible defects.

I contacted the store to explain the issues and was offered a discount instead. They said they would contact their supplier to see if they could offer some goodwill. I politely declined the offer and simply asked for a return label so I could return the defective product.

I was then told to wait, but after that, they simply stopped responding. I have sent several follow-up emails and have now been waiting for several days without receiving any response whatsoever.

The product quality was disappointing, but the customer service and lack of communication have been even more frustrating. Once they had my money, it felt like they were no longer interested in helping me.

Based on my experience, I cannot recommend this company. Very poor product quality and, even worse, very poor customer service.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Despite of Italian national holliday season, shipping was fast and on time. The package came secure and well packadged. Would recommend. Great job.

29 July 2026
Rated 5 out of 5 stars

Voting from Japan

Voting from Japan. They are fast, simple, good traceability , and reasonable price. If you consider eBay, I strongly recommend get your item by direct contacting.

27 July 2026
Rated 5 out of 5 stars

Satisfied customer

Purchased an Arrow pipe for my Tenere 700, pipe was shipped the next day and arrived in Australia within a week. Very happy with the parts and the quick service.

25 July 2026

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