Dear Sir/Madam, I purchased the product on 11 August 2026, and I received the receipt very quickly on the same day. I would also like to compliment your team for the excellent response on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought an Isotta windscreen for my '16 Eldorado. Required shipping from Italy to Texas. The product arrived in a timely manner and in perfect condition despite the packaging looking like it had be... See more
I ordered an exhaust from Genial Motors and couldn’t be happier. Even though they’re based in Italy, they processed my order the next day and I received it in less than three days. The packaging was g... See more
I ordered an exhaust from them on Monday at 13:00, and the very next day at 15:00 it was already in my hands — shipped from Italy to Slovenia. I have honestly never experienced such fast delivery an... See more
Company details
Written by the company
Genial Motor S.R.L. nasce nel 2004 per fornire a tutti gli appassionati del mondo delle due ruote un punto di riferimento solido per quanto riguarda ricambi aftermarket di qualità e pneumatici moto delle migliori marche! La gamma dei prodotti proposti spazia dalla minuteria in Ergal all'attrezzatura per uso agonistico, passando per i ricambi di cui ogni motociclista ha bisogno periodicamente per la manutenzione programmata.
Contact info
Via Coriano 58 - GrosRimini Blocco 87E, 47924 , Rimini, Italy
- +39 054 120 64 47
- info@genialmotor.it
- www.genialmotor.it
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top webshop. Highly recommened!
Good products, nice pricing, very accurate customer service, swift shipping. All you can wish for. Highly recommended for international clients!
Faster shipping than anticipated
Faster shipping than anticipated, no problems with the order whatsoever.
Good shop
I liked that my emails were answered and i got consultation. Exhaust delivered without problems. Thanks!
No shipement done since more than 2…
No shipement done since more than 2 weeks for simple break pads. No communication. Nothing. I wonder if I have lost my money. Highly unrecomended
Wont return emails for faulty products
Wont return emails for faulty products. Nothing but scammers. In relation to the below response. There has been no reply to my email dated 06 August via ebay.
Reply from Genial Motor S.R.L
Order #51106 – Delivery Period and Estimated Arrival Date
Dear Sir/Madam,
I purchased the product on 11 August 2026, and I received the receipt very quickly on the same day.
I would also like to compliment your team for the excellent response on WhatsApp regarding my inquiries on 11 August 2026.
As a suggestion, it would be better if the delivery period could be within 30 days. It would also be helpful if you could provide an estimated arrival date for my order.
My order number is #51106.
Thank you for your excellent service and assistance.
Cant recommend this company
Very disappointing experience. I purchased a new leather seat cover for my motorcycle, but I was extremely disappointed with the quality. The material felt very cheap and the seat cover also had visible defects.
I contacted the store to explain the issues and was offered a discount instead. They said they would contact their supplier to see if they could offer some goodwill. I politely declined the offer and simply asked for a return label so I could return the defective product.
I was then told to wait, but after that, they simply stopped responding. I have sent several follow-up emails and have now been waiting for several days without receiving any response whatsoever.
The product quality was disappointing, but the customer service and lack of communication have been even more frustrating. Once they had my money, it felt like they were no longer interested in helping me.
Based on my experience, I cannot recommend this company. Very poor product quality and, even worse, very poor customer service.
The cost was impressive
The cost was impressive, shipping was great, the product was well made, and it sounds great 👍
Arrow muffler for KTM Duke 690.
Great service
Despite of Italian national holliday season, shipping was fast and on time. The package came secure and well packadged. Would recommend. Great job.
Very good customer service
Very good customer service. The component came to me really fast and it is just like i thought.
The delivery was quick
The delivery was quick, the product that I ordered fully matched the website description. The price was also the lowest I can find
Fair product prices
Fair product prices. Fast and accurate delivery. I can only recommend it.
Voting from Japan
Voting from Japan. They are fast, simple, good traceability , and reasonable price. If you consider eBay, I strongly recommend get your item by direct contacting.
Satisfied customer
Purchased an Arrow pipe for my Tenere 700, pipe was shipped the next day and arrived in Australia within a week. Very happy with the parts and the quick service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.