gastrotiger Reviews 

Terrible experience – wrong tracking, contradictory explanations and almost impossible to contact

One of the worst online shopping experiences I have had.

I placed an order with HorecaTiger for delivery to Romania. They provided me with a UPS tracking number which turned out to belong to a completely different shipment: according to UPS, that parcel had already been delivered in Chemnitz, Germany on 14 August 2026.

The absurd part is that I only created my HorecaTiger account and placed my order after that date. So the tracking number they gave me could obviously never have belonged to my shipment.

Trying to contact them by phone was another nightmare. I called repeatedly. On my first call, a woman answered but apparently was not from HorecaTiger and tried to transfer me. Nobody at HorecaTiger answered. On several subsequent calls, people answered with “hello”, but after I started speaking English, the calls were disconnected. I was unable to speak directly with anyone who could actually deal with my order.

After repeatedly contacting them, I finally received an email saying that due to a packing error my package had not been shipped at all.

Then, shortly afterwards, I received another message telling me that my package had been “lost in transit”.

So which is it?

Was it never shipped, or was it shipped and lost?

These are two completely contradictory explanations.

Only after all of this did they create a replacement order in their system for €0.00. I am now waiting to see whether they actually ship it and provide a genuine tracking number corresponding to my address in Romania.

I paid nearly €200 and should not have to spend hours calling, emailing, checking unrelated tracking numbers and considering a card chargeback just to find out whether my order was ever shipped.

A legitimate online retailer should be able to provide the correct tracking number for a customer's parcel and give a consistent explanation when something goes wrong.

Based on my experience so far, I cannot recommend HorecaTiger.

I will update this review if the replacement shipment actually arrives.

This was the worst company I ever dealt with. I ordered 3 exact products from them, got a receipt and these dunb*sses sent me all the wrong ones! They did this on purpose to get the sale. I will blast them all over the internet!

Ordered a hoe for the washing machine a week ago, it said delivery is in 2 working days, after kne week i have nothing, no package, no money back and no even information email about where is my package and what's going on. Not recommended

We order a part and it arrived. They are a bit slow answering the emails. I wish they have option to call via Whatsapp

I ordered a replacement spring, shipped regularly, unfortunately the postal service lost the package. Gastrotiger immediately sent me another replacement. I am really very satisfied, a very serious company, I will buy again.

I ordered the wrong coffee machine part by mistake and only noticed after having received it.

They refunded everything, even the shipping costs, and didn't even ask me to return the package.

Quick to ship and answer emails as well! (1 day from payment to ship and 1 day to answer emails usually)