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Focusrite Reviews 

6,574
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping, noting that items arrive promptly and in pristine condition, ready for immediate use. People also mention that the audio equipment delivers exceptional sound quality, offering sturdy build and reliable performance that satisfies both novices and professionals. Consumers also appreciate the supportive customer service team, which is ready to assist with any questions. Some reviewers were not happy with software updates that caused unexpected connectivity issues and compatibility hurdles with their older hardware setups. Others experienced delivery documentation errors or received faulty units that required multiple attempts to arrange a proper replacement.

What people talk about most

Product

Users describe positive interactions with product, highlighting excellent sound quality, reasonable pricing,... See more

Quality

Clients share positive opinions on quality, highlighting that the hardware feels exceptionally well built... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive incredibly fast and in... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising knowledgeable and courteous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a refurbished Scarlett 2i2 kit. More than satisfied with it. Arrived in a timely manner and in like brand new condition. Works great like a brand new unit. Will definitely purchase through h... See more

Rated 5 out of 5 stars

Good pricing for a reconditioned version of an interface which likely will be refreshed in the near future. I feel good to have gotten a great product at a good price and won’t feel cheated if a new v... See more

Rated 5 out of 5 stars

I have been using the FocusRite solo for ~ 6 years and felt the need to be able to sing through a microphone, and to play an acoustic guitar into another mic. The 4i4 does that very well, but I didn'... See more

Rated 5 out of 5 stars

Great products and great support if you ever need it. My support issue was minor but I had immediate help and resolution. And after reviewing 6 different audio interfaces including the Kurzweil K2700'... See more



Company details

  1. Musical Instrument Manufacturer

Written by the company

We believe in enriching peoples' lives through music, and we're proud to play our small part in that massive endeavour. We make audio interfaces, and that's all we do. It's the job of an audio interface to sit between you and your sound being shared with the world, and we're the best in the world at making that happen.

Written by the company

40 years of Focusrite
From a one-off commission in 1985 to a brand that’s today found in countless world-class facilities and home studios alike. As we look ahead to the next 40 years, our focus remains the same: making world-class audio tools, driven by innovation, and designed to empower musicians and creators at every level.
Award-winning customer support
If you need help at any point you can reach out to our award-winning global support team. We work 24 hours a day, 7 days a week, 365 days a year, so you can too – if you want.
Sustainability
At Focusrite, we recognise the climate emergency that we’re living through, and are taking steps to reduce our environmental footprint as much as possible.
Certified Refurbished
All our certified refurbished products are fully functional, include all bundled software, manuals and cables, and have a full three-year warranty.

Three-year warranty

Millions of music makers rely on Focusrite hardware every day to keep the inspiration flowing.

Built to the highest standards for ultra-reliable performance, every Focusrite interface comes with the peace of mind of a three-year warranty. In the unlikely event of a manufacturing defect becoming evident during the warranty period, we will ensure that your product is repaired or replaced free of charge.

Contact info

World-leading audio interfaces

Visit our website and explore Scarlett, ISA, Clarett+ and more...

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.6

All reviews

(6,574)

1,106 reviews in the last 12 months

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Rated 5 out of 5 stars

Best products, very best customer service!

I always knew Focusrite had the best products. Now I know they have the hands-down best service to back it up. I recently had questions about a piece I had purchased. Focusrite was incredibly responsive, went over and above to provide additional supporting information, and even follow-up to make sure I had everything I needed to be successful with my new 16i16, They have the best products, and the best customer service. Highly recommend Focusrite.

15 October 2026
Rated 5 out of 5 stars

Scarlett 4X4 is amazing!

I originally wanted my Scarlett 4X4 for MIDI input from a keyboard controller. But it turned out that this unit was fantastic to replace my outdated digital sound card and even take the place of my mixing board! Since I use a DAW and don't record more than one "live" track at a time (ex: vocal, guitar), the 4x4 inputs are plenty. I also simply enjoy using it whenever I want to switch to my studio monitors to hear the best sound from my PC.

I also love all the free software products through 3rd parties you provide me.

22 October 2026
Rated 5 out of 5 stars

Focusrite refurbished Scarlett 2i2

I ordered a refurbished Scarlett 2i2. It arrived as promised, 3-5 days after the order, in excellent condition. I couldn't tell it wasn't new-in-the-box. I saved some money, and got a better product than I was expecting.

22 October 2026
Rated 5 out of 5 stars

Excellent service

Prompt and relaible service. Product arrived as expected and in excellent condition. Customer service is also excellent! Real people helping who know what they are doing.

13 October 2026
Rated 5 out of 5 stars

Scarlett 18i20 4th gen

Scarlett 18i20 4th gen. Great product, incredibly well featured for the price and no compromise in sound or build quality. Really happy with my purchase and would highly recommend to others buying direct from Focusrite. Super quick delivery and excellent communication throughout.

19 October 2026
Rated 1 out of 5 stars

Repeatedly get emails after…

Repeatedly get emails after unsubscribing. This has been going on for years. I never agreed to them sending me advertisements.

29 October 2026
Unprompted review
Focusrite logo

Reply from Focusrite

Hi there,

Thank you for bringing this to our attention, my apologies to hear that you are still receiving our emails after un-subscribing from our mailing list.

Please get in touch with our tech support team via the link below and request that you are removed from our mailing list, they will be able to forward your request to our marketing department so that your email address is removed from our database and they will be happy to assist further.

http://bit.ly/CallFocusriteSupport

Best regards,

Greg Sheffield // Focusrite Novation Global Customer Service Manager

Rated 5 out of 5 stars

Purchased a refurbished Scarlett 2i2…

Purchased a refurbished Scarlett 2i2 kit. More than satisfied with it. Arrived in a timely manner and in like brand new condition. Works great like a brand new unit. Will definitely purchase through here again and will recommend very highly.

8 October 2026
Rated 5 out of 5 stars

I have owned three 2i2 Scarlett units…

I have owned three 2i2 Scarlett units (gens 2, 3, & 4) and they have been very good, but the gen 4 is the largest improvement in my opinion. I am impressed with the sound.
I can monitor my guitar through the DAW with the Direct button off and the latency is barely detectable.
This helps me to overlook the fact that a few weeks after my purchase, you put these on sale.
ha ha

13 October 2026
Rated 5 out of 5 stars

Great product for the reasonable money

Great product for the reasonable money! I was using Solo Gen 3 before - that was an excellent product for my work, but when I upgraded to the 2i2 Gen 4 - that became a game changer! I love it. Definitely could recommend it.

Thank you, Focusrite!

6 October 2026

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