Fashion Chingu Reviews 

1,205
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers are really happy with the high quality of the products, often finding items to be well-made, soft, and better than expected. Many appreciate the unique and stylish selection, and customer service is frequently praised for being helpful, responsive, and effective. However, some people mentioned issues with delivery times, as orders occasionally took longer than anticipated or got stuck in transit. A few other people also felt that product appearance or sizing could sometimes differ from online images, or that items arrived defective or were missing. Some customers also reported not receiving their orders at all, despite tracking indicating delivery.

What people talk about most

Product

Customers had positive experiences with product quality, with many reviewers praising the good quality of... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the products... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with the items they... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising fast shipping, prompt emails,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience with Fashion Chingu. I was positively surprised by the high quality of the clothes. As an Engene, I ordered Jungwon’s ‘Don’t Burn Our Future’ pullover and Jake’s fluffy jacket... See more

Rated 5 out of 5 stars

The quality of the clothing is fantastic, better than expected. I live in a small country far from the one where Fashion Chingu is located, but the clothes still arrives well-cared for and on time. I... See more

Rated 5 out of 5 stars

I love Fashion Chingu product so much! The apparel items are great quality and they have rare kpop merch that I haven't seen anywhere else. The support staff are rockstars and always respond in a time... See more

Rated 5 out of 5 stars

We ordered from Spain, and although we knew it would take a while to receive, the package got stuck in transit in Madrid for quite some time. This can happen anywhere to anyone, what makes the differe... See more


Company details

  1. Clothing Store

Written by the company

We're the #1 idol fashion shop - Get over 1500+ products which are looking similar to your favorite idol. Fashion Chingu is an e-commerce store founded in 2018 by a young couple who shared an interest in Kpop and Kdrama fashion but always struggled to find similar items to those worn by their favorite idols. Although styles worn by celebrities and generally easy to find, the average fan cannot afford to purchase such expensive designer items. And that's where Fashion Chingu comes in! Our store offers an incredible selection of styles inspired by Kpop idols and Kdrama characters, which can conveniently be browsed by clothing type, artist/group name, or title. Along with that, we also keep a close eye on current trends and maintain a dedicated blog that covers everything Korean fashion-related: from seasonal fads and timeless essentials to Kdrama styling deep-dives and Kpop conceptual fashion. Our team is made up of incredible young professionals spread across the globe who are incredibly passionate about our mission and how what we do truly brings joy to people's lives. The Fashion Chingu community is incredibly appreciative of the brand and they're the true driving force behind all our efforts! And as Korean culture reaches new global magnitudes, there are millions of more lives that we can touch by simply providing the best service we can.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(1,205)

137 reviews in the last 12 months

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Rated 5 out of 5 stars

Unexpected surprise

At first I was rather unsure if this was legit. For sometime I have taken a look here and there but never purchased. My 21 birthday rolled around and I was like fk it. I got the Jungkook matching Butter jumpsuit? The white and blue, it was pricy but I went for it. The shipping and tracking was really smooth and quick, which I was very glad for as someone who is very paranoid shopping online anywhere. I like being kept updated and my package moving at a decent pace. It arrived and I have no regrets it's comfortable and looks super good. Having outfits from your favs are just so cool haha and make me feel cool wearing it. I would recommend giving Fashion Chingu a shot. I sure will go for another shot, 😁😁👍🏻👍🏻

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Products arrived well and good quality…

Products arrived well and good quality .I hope to order more soon,.. Just waiting for more to reach their website that I can order, as not too many options. Website is easy to navigate and they update you where your items are the entire process

23 June 2026
Unprompted review
Rated 3 out of 5 stars

For reference I am 5’6

For reference I am 5’6, 50-55kg. I got an XL and the fit is a-lot more fitted than i expected. I suggest to get the largest size possible regardless of height or weight. I was expecting more of a baggy look but its okay because i kinda fw this lmao.

The quality is also nice, its not too heavy or too light, the fleece look really pulls off. And the delivery was super fast, came in like a week. I guess my only negatives about this is the hood, other than that its cool.

9 July 2026
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hi Aairah, thank you so much for the thoughtful review and the kind words about the quality and the super-fast delivery, that really means a lot to us. Thanks too for the sizing tip, and it genuinely helps other shoppers to hear it. Sorry the hood was not quite what you hoped, we would love to hear more so we can keep making our pieces better. If anything ever feels off with an order, just reach out to our team, and we will gladly help. Thanks for shopping with us, and we hope to style you again soon.

All the best and have a nice day!
Your Fashion Chingu team 💜

Rated 5 out of 5 stars

I love the style

I love the style, and the quality of these clothes is excellent. The delivery to Austria was fast and hassle-free. I will definitely order again! Highly recommended!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I had to cancel my order for personal reason, unfortunetely I passed the delay for the cancelation.
But Lyann was very kind and supportive through the process
At the end they could be able to cancel my order.
Really great experience, I'd definitely comeback to buy 🌟

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Happy with my tshirt order

The shirt I ordered is really good quality and matches the product photos perfectly! The material is thicker than I expected (in a good way). Shipping to Canada was also relatively fast. I got a 2xl and it’s a bit smaller than a North American 2xl but not by much.

14 June 2026
Unprompted review
Rated 4 out of 5 stars

The quality is relatively good

The quality is relatively good, and I am very satisfied with the items I bought; the only downside was that the clothes took a very long time to arrive, but I was very happy with the rest.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

I really liked how quickly my order was…

I really liked how quickly my order was delivered after it was completed; it didn't take long to arrive and it arrived in perfect condition. I highly recommend buying from this store (if you're going to pre-order, keep in mind that it may take some time for it to be ready).

4 May 2026
Rated 1 out of 5 stars

Parcel never arrived

I ordered two items over a month ago but I only received one of them. I’ve contacted them several times to ask about the other parcel’s status but got no reply for a week straight. I then contacted them again this week and finally got a reply, which wasn’t even by an actual person, it was AI generated! It told me they’d ship it out within two days which they never did. Even if they shipped it out now I don’t think it would arrive in time for the concert I need it for. I’m never ordering from here again and I want a full 81€ refund.

4 June 2026
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hi Romina,

We're sorry for the stress this caused ahead of your concert, and we'd like to clarify the situation.

Your order shipped as two separate parcels, and both have been delivered. The first arrived earlier, and the second with your NCT Wish lightstick was delivered on June 15th, well before the July 1st date you needed it by. We sent you the tracking for the lightsticks' package on June 6th. We do hope you received it well.

We also hear you on the support side, and we're sorry it felt slow and impersonal. That's something we're actively improving.

If anything about what you received isn't right, please contact our support and we'll take care of it straight away.

All the best,
Your Fashion Chingu Team

Rated 1 out of 5 stars
Fashion Chingu logo

Reply from Fashion Chingu

Hi Michal,

We're really sorry for the trouble here, and we want to help get this sorted.

When we looked into your messages with our support team, the carrier had provided a proof of delivery photo showing the package was left at the building's lobby or concierge area. We shared that with you at the time and didn't hear back, so we assumed it had reached you safely.

Since you're letting us know it didn't arrive, we'd genuinely like to make it right. We can help arrange a reshipment, we just need a little coordination first. Please reach back out to our support team and let us know whether the spot shown in the delivery photo looks like the right place or not. That helps us pin down the best next step quickly.

We're here and ready to help.

All the best,
Your Fashion Chingu Team

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