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3.5
25 reviews
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Hidden costs. They say that they warn you of additional customs but it’s so easy to miss. Ordered a shirt I needed to complete a Christmas present and upon arrival was told I owed $40 for me to accept it. Would never consider this company. I have bought quite a lot of international items and NEVER with ridiculous hidden fees.
I placed my order with Fundis Equestrian on 29 October, expecting professional service from a reputable EU company. Instead, I’ve had one of the most frustrating experiences I’ve ever had with an online shop.
Fundis split my order into a partial shipment without my consent, even though I had clearly refused this option because of the high customs fees. Later, they cancelled the rest of my order without informing me, and I only found out through my bank’s refund SMS — no email, no explanation.
Even worse, they kept the full shipping fee even though I received only half of my order, and did not reinstate my €100 voucher that I had used for the purchase.
Their own policy says they “completely refrain from partial deliveries,” but they did exactly that. After several messages, they stopped replying altogether.
This violates EU Directive 2011/83/EU Article 13(1), which requires sellers to refund all payments received from the consumer, including delivery costs, when the seller cancels or fails to fulfil the contract.
I am filing official complaints with ECC Germany, Konsumentverket Sweden, and the Universalschlichtungsstelle des Bundes.
I’m posting this here to warn other customers about Fundis’ unprofessional handling of refunds and communication.
Awful service
Claimed to be uk based company but actually in Germany
Was advised that Purchase was on a next day delivery but 6 days later it still wasn't dispatched even though they claimed it was. I contacted Evri to confirm and they hadn't received it.
Emails ignored and phone line doesn't answer
Avoid at all costs
They haven’t delivered my package and they claim they want it back. No invoice, no trackingcode, but they want me to send it back. Fraud. Paid 91 euros - have no package and no money! Thanks a lot, I will go to the police with this matter. Warning to others: don’t buy from this company unless you are in an actual store.
Edit: after my review here on trustpilot they claim that they now have refunded my money. It remains to be seen.
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