Essent Reviews 

Dynamic contract fraud!

Why my electricity return credit is much lower than expected last 2 days?
I have a dynamic contract, and I sent to the grid on 23 june 2026 between 20:00 - 20:59 7.7KW of electricity.
I only see €1.15 credit while I was expecting to see >€5.
Market price for electricity at that time was €0.7/KW, according to the data on your own website.
Same picture across all previous days - electricity costs do not reflect real market prices you claim in the contract!
Where did my money go?

Called support 3 times throughout the day, waiting each time for half an hour just to be told "nee engels", promised to get a call back, and never received! 3 times!!!

Email response was:
===
The market price is the starting point, then the
additional statutory and contractual costs are
applied. This results in a compensation amount that is
lower than the raw market price.

I hope it's clearly know.
===

Is that how you explain the cost reducing the compensation from the promised market price of €1 to €0.15 and which are not mentioned in the dynamic contract?

Are you always treating your customers like idiots?

Let me be clearer - your work requires attention from Netherlands Authority for Consumers and Markets!

I had serious issues with my gas meter for months in my new apartment. The meter of my neighbors was connected to mine, causing me to pay for three apartments’ consumption. Despite multiple complaints, Essent failed to resolve the problem properly.
I eventually switched to another provider months ago. Recently, Essent called me to ask if I was thinking of returning. When I clearly said “No” and started explaining why, they suddenly hung up on me mid-sentence.
This level of rudeness and poor customer service is unacceptable. Essent has terrible support and zero professionalism. I strongly advise everyone to stay away from this company.

I was contacted by my door by people with uniform with a good after in February. In march my contract was migrated in 28/03, because they indicated that with this migration a new contract with another provider would not be enforced.

Today Essent informed that my contract was cancelled and the people who approach me were scammers, and I agreed this should be reported to the police. They indicated there were not able to reactivate my contract.

I contacted the door seller and they said they are Essent employees. In short, weeks ago my contract was cancelled without my consent and right new I’m without energy provider, Essent can’t reactivate my contract and I will need to pay a higher price for a new contract.

What type of sick company create this chaos into peoples life? It was a 3 years contract with a discount, and now I need to pay the current crazy prices!

This company should feel ashamed of being so bad at the services offered!

Got an sales person at the door, refusing to leave, foot between the door and kept arguing, finally had to push him out physically, typical to the general reputation i found from experiences on several review sites !

I've closed a dozen loans and never had payoffs sent via snailmail until Essent. Missed payoff dates, accrued needless interest. Terrible experience. Steer clear.

Title: My Experience With Essent , Unprofessional, and Unacceptable

I want to share my experience so others can avoid going through the same stress I did.
For weeks, I struggled with Essent after they suddenly increased my monthly payment from €107 to €156 without any clear explanation. I contacted them immediately, but they ignored me. No reply, no support, nothing. I didn’t trust what they would charge me next.
Only after I cancelled my contract did Essent finally send a response. That says everything about their customer service.

Your lack of communication, unexplained billing changes, and poor customer service caused me unnecessary stress. I will not return as a customer, and I hope others read this before choosing their provider.

I have now switched to Eneco, and I finally feel confident and relieved with my choice.
Companies should treat customers with transparency and respect. Unfortunately, that was not my experience with Essent .

16/02/2026 : reply to your below response !!
I strongly disagree with your explanation below!
Your email does not reflect the reality of my experience as a customer. I reached out to Essent many times because your billing, tariffs, and sudden increase of my monthly payment from €107 to €156 were unclear and unjustified. I received no support, no proper explanation, and no timely response. Only now — after I have already cancelled my contract — do you reply. This confirms exactly why I no longer trust your company.
Your statement that you are “reachable in various ways” is simply not true in my experience. I was never able to reach you by phone, and my emails were ignored until after my cancellation. This is not customer service.

I also want to make it very clear:

I did not use any gas from April 2025 until January 2026, because I did not trust your billing.
I am only one person living alone, and your projected consumption was unrealistic and misleading.Scammers!

Your communication has been confusing, delayed, and unhelpful.

Because of this, I will be filing formal complaints with the following authorities:

ACM (Autoriteit Consument & Markt)

De Geschillencommissie Energie

ConsuWijzer

I have also shared my experience publicly on Facebook, Instagram, and will be posting a review on Trustpilot, where your current rating of 1.4 already speaks for itself!

I now know your office is located at Zeuid Plein / MediaMarkt, and if necessary, I will visit in person to speak to someone directly — something I was never able to do through your customer service channels.
Your company’s practices are unacceptable, and I will also be looking into how the Dutch government allows companies with such poor service and misleading billing practices to operate in the energy market.

This will be my final communication.I do not want or need anything further from Essent.

25/02
I continue to receive emails from
Essent even though I have already cancelled my contract.
This is incorrect and extremely frustrating.
To be absolutely clear: **1 cancelled my contract with Essent, and my energy supply with you ended on 7 March when I switched to Eneco.** | am no longer your customer.
Therefore, I expect the tollowing:
- Stop sending me any further emails about contracts, conditions, or changes
Update your system to reflect that my contract has been terminated
- Confirm that my data is no longer being treated as active customer information
I should not be receiving messages about new terms and conditions or contract updates.
This is inappropriate and must stop immediately.

Worst service experience ever. No one speaks English on the phone, or at least that is what they say to non-Dutch speakers. I highly do not recommend. Avoid at any cost

Problem solved

Had contract with them for 7 months, my house is 90 square meters, i did pay every bill on time, and my end bill (over consumed amount) as they claim is 1600€. They did forwarded my case to a debt collector and now the amount is 1900€. They are out of their minds and extremely unprofessional, instead of trying to understand how their charged amount is not right, they put all their effort on just taking this money from my bank. SAVE YOURSELVES AND NEVER EVER WORK WITH THEM

Worst customer service. Very racist and they act as if they cannot speak english when it's not convenient to them.

AVOID AT ALL OST

Really bad experience with Essent. Don’t trust them. We received a fine after paying the month and after we received a call from a collegue saying that if we would have pay that day we would not have received the fine. But we did, anyway! We tried to call the customer service and they were really rude didn’t even explain us what happened!

Expensive, aggressive marketing their "cheap" contracts only when you switch energy provider. Keep your costumers happy while they are your costumers.

The most bad company don’t make contract with them…they are just legal stealers the most bad experience with them 👎👎👎shame on you Essent

We lived in Netherlands for a year, then emigrated back to Germany. They have terminated the contract due to emigration, so no extra fees needed to be paid. Five days later I receive another email that my contract ended 5 days later and I have to pay the termination fee. Going into their support chat doesn't change anything, they will send me an email. Excuse me? So so wrong, at all levels. People, please stay away from them.

A heat pump runs solely on electricity and is therefore not hybrid. It is the heating system — combining a heat pump and a gas boiler — that operates in a hybrid way, not the heat pump itself. This usually is only for heating your radiators and not for your tap water.

The guy from Essent came to my door and offered me a “better” contract for 3 years, which was already much more expensive than my current one.

I tried to be polite and asked him to send the details via email so I could compare options and read the terms. However, he insisted that I sign the new contract on the spot. When I refused, he looked annoyed.

In the end, he wished me a good day and said goodbye.

Please, Essent, don’t approach people like that. Don’t pressure anyone into signing a contract...

What kind of company in 2025 hire people on Service Costumer wich don't know a word in english? I called 2 times and they refuse to speak english. This is racist or they are hiring people for Service Costumer call center without english in 2025? Because of this, i will not work with this company.

Terrible company, it was fine at first. But in the end they started to change the prices, while we had a contract with them.

They overcharged us at the end, totally done with this crappy company.

Complete scum

I feel their sales tactics pretty are misleading. their chat support is pretty decent. the phone support always hung up on me.

1 star is too much for this piece of crap of a company. Worst customer service, they are disgustingly rude and not helpful at all and just overall terrible terrible company. They scam you and steal your money from you, make you pay for the time that you haven’t lived in your apartment and send you fines if you don’t pay them.
I left my apartment in June and they made me pay for July as well.
AVOID AT ALL COSTS