Looks good. well packaged. Will probably order again. Delivery time a bit long for today's standard. 10 business days to deliver from in storage.
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Imo a good shop for band Merch. Delivery is always on point. Minus 1 Star because as some mentioned before the prices are higher than in other online shops. It’s a bit compensated by the fact that the... See more
Website was easy and fun to navigate. Great unusual items... perfect presents at great prices. Shipping was very quick and everything was well packaged. A great shopping experience! Thank you EMP team... See more
Des vêtements de très bonne qualité! Livraison rapide!
Company replied
Company details
Written by the company
EMP Merchandising ::: The Heavy Metal Mailorder ::: Merchandise Shirts and More
Contact info
United States
- www.emp-online.ch
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 4% of negative reviews
Typically replies within 1 week
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My order came speedily with no fuss.
My order came speedily with no fuss.
Des vêtements de très bonne qualité
Des vêtements de très bonne qualité!
Livraison rapide!
Reply from Emp Online
Looks good.
Looks good. well packaged. Will probably order again.
Delivery time a bit long for today's standard.
10 business days to deliver from in storage.
I live in Ireland,the website was…
I live in Ireland,the website was emp.ie but no mention that items are actually coming from Germany,the estimated delivery time was 2 days. 2 weeks later I still don't have the items I have ordered and what is worse the status of delivery says they've been delivered. Now I have to make enquiries and search for them,and who knows how long this is going to take,so for everyone sake stop making false advertisements, clearly state that the site is German and products are coming from there.
Amaizing shirts
The shirts are for my son.
He like them so much. And the material is realy good.
Thank you Emp
Perfect as always🤘
The coat was delivered on time and the…
The coat was delivered on time and the quality was as expected.
Rude customer care
Super bon service, merci! :-)
Livraison rapide, suivi du colis par e-mail à chaque étape. Tout est nickel.
Reply from Emp Online
Fast delivery but order is wrong
Fast delivery but order is wrong, I have received a t-shirt instead of a singlet. Now have to go through the whole process of trying to get the right order. What a shame!
Sehr Optimal 🌟
Great shop for things out of the ordinary!
Website was easy and fun to navigate. Great unusual items... perfect presents at great prices. Shipping was very quick and everything was well packaged. A great shopping experience! Thank you EMP team🤗🖤 Keep up the great work🥳
really good if you have the humor of a 40 y/o or love Rammstein
plus size selection is abysmal, unless you just LOVE bands 50+y/o dudes worship (usually the ones that have multiple allegations and a history of racism), which i unfortunately REALLY don't.
also doesn't have "alternative basics", but 123 pieces of gag-shirts that have already been outdated when they first became available for sale.
Many thanks
Its been a while i have a customer, always a good experience , excellent packaging, good quality of the merchandise. thanks
The order didn't arrive on time for my…
The order didn't arrive on time for my nephew's birthday. One week after the due delivery date, I emailed EMP and a few days later they emailed me a new order confirmation. No apology, no explanation of why the order didn't arrive. Just a new confirmation of the order with a new date of sale and no date of delivery. It is over two weeks since I ordered and I still have no idea when the goods will arrive. No customer service at all.
Update: They replied to my latest email and seem to be trying to get the order sorted.
Out of stock, apparently when you ask, but will take your money
If I could give less, I would. Ordered a tee as a present on Sept 3rd. Still nothing, not even a delivery update. Contacted them via "live chat" and felt the responses were bordering on smart ass. Basically told me that the product must have been out of stock. Wouldn't cancel the order and give a refund. Still couldn't give me an eta on arrival. They were quick to take my money though. Was a loyal customer, never again will they see me.
EMP International? More like EMP Domestic Only
Makes no sense at all why EMP stopped shipping to Australia. Why have an international website when you are anything but international and have narrowed every country down to just Europe (which is where they are based anyways.) Used to buy clothes here all the time and loved the merchandise but for some reason during COVID they decided to pull all delivery support outside of Europe and never reinstated it.
The only way you can buy from them now is via a parcel forwarding service (which costs ridiculous amounts of money on top of the initial delivery.) Customer support is a joke and frankly it seems as though they are willing to lose out on free money from people worldwide over some arbitrary directive (new management perhaps?) where they're not allowed to ship overseas anymore.
Pretty shameful, lots of loyal customers internationally and they didn't care to think about that when making this decision. Only hurts their financial growth in the long-run and burns their consumer base. Not intelligent decision-making and if I was a share-holder of such a business I would've pulled out of investing in them over such an illogical decision.
Not to mention they are coward's who don't respond to negative reviews and don't actively engage to address any of the issues being brought forth to them. Very weak management which reflects a rather weak way to conduct business.
To expensive and to slow
To expensive and to slow. Incorrect information on the website. Buy elsewhere!
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