ElectronicFirst.com Reviews 

54,193
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 2,918 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent prices and competitive offers available. Many people find the purchasing process quick, easy, and problem-free from start to finish, often highlighting a smooth and straightforward user experience. Reviewers frequently note the efficiency of obtaining information and products. However, some customers also noted issues with product keys, reporting that they were sometimes faulty or already in use upon activation. Some people were dissatisfied with customer service, mentioning slow responses, unhelpful automated replies, or unexpected requests for identity verification. These experiences occasionally led to frustration and delays in resolving issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the good prices and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Price

Consumers consistently report positive experiences with pricing, often describing them as good, cheap, and... See more

Website

People report ambiguous experiences with the website, with some finding it easy to use for quick purchases... See more

User experience

Users describe positive interactions with the user experience, often highlighting a simple, smooth, and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received the software quickly, and it was an excellent price. The installation, however, wasn't that smooth. The product key didn't work as I expected, but had to call the phone number provided and... See more

Rated 5 out of 5 stars

I have purchased many keys from this site over several years. Never had any issues. I finally had what seemed like a problematic key. I contacted customer support and they were quick to respond with f... See more

Rated 5 out of 5 stars

It was surreal. I was getting support for a Microsoft server unavailable issue by this guys in the middle of the night. Instant answers (click refresh) and the problem was solved in 10 minutes. I wis... See more

Rated 5 out of 5 stars

Great prices, and very informative product information. When you need any utilities, this is the place to go. And with instant download and the helpful staff made this a great shopping experence.


Company details

  1. Gaming service Provider

Written by the company

ElectronicFirst.com has proudly served consumers for nearly two decades, amassing over 50,000 reviews from satisfied customers. As an online retailer of digital products, we specialize in Xbox, PlayStation, Nintendo, PC games, software retail keys, and much more. Our mission is to provide the lowest prices and deliver the best possible customer service. We operate 24/7, 365 days a year, with dedicated customer support available at all times to assist you. Choose ElectronicFirst.com for unbeatable deals and round-the-clock service.


Contact info

3.8

Great

TrustScore 4 out of 5

54K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(54,193)

3,546 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It's a lottery if your purchase work or not...

This used to be a solid choice for windows serial keys. But now it is getting worse and worse. I usally buy two or more keys, and at least one or more are not working now with every purchase.
Customer service are also a drag, to the point that i just don't bother with complaining anymore, and just buy a key somewhere else.
Last three times I have bought something here, it's been faulty.
Price is great, but when 50% of your purchase don't work you pay twice as much as you should, wich is not great.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Emma in chat support was amazing

Emma in chat support was absolutely amazing! Helped me fix new game for Steam that was not working loading, launching. It took over an hour but she stuck with me until it finally worked because of her amazing support!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I was having a problem with my product…

I was having a problem with my product key and a customer service agent was able to help me step-by-step. Get it handled. The whole time they were positive helpful and patient. I will recommend this website to anybody I know.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Its just another scam site

Its just another scam site, roll the dice and you may or may not get your product. Either way it will not be instant.

22 July 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Kade, and thank you for your review.

We can confirm your refund has now been issued. We appreciate your feedback and are continuously working to improve our delivery times and overall experience.

Kind regards,
EF Support

Rated 5 out of 5 stars

Really good service

Really good service. Value for money on my purchase but more than that, I had an email the next day saying I'd received a OTP that I hadn't asked for. Went on the chat and support answered within seconds and gave good advice.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. Took my money, cost me a week of my time, then went completely silent. Protect your money and report this "website" everywhere.

20 July 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Sasha, and thank you for your review.

Could you please send us your order details through Trustpilot so we can look into this and get it sorted for you?

Kind regards,
EF Support

Rated 5 out of 5 stars

Helpdesk was friendly

Helpdesk was friendly, helping me in the right way, knowing what she was talking about, answering very fast. After installing the game with the key in Steam, i got 'Promo Only'. But it still was the full game. The price was less than 10% of the price at Steam :-)

19 July 2026
Unprompted review
Rated 3 out of 5 stars

I accidentally purchased the key that…

I accidentally purchased the key that can't be applied in my region. I didn't notice that it's not a global version.

so I can't specify more details.

if it is possible to receive a full refund, I would appreciate it. I'm ready to provide all the necessary details.

17 July 2026
Unprompted review

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