Ecigwizard Reviews 

17,293
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping speeds, helpful tracking notifications, and the well-organized online platform, which makes browsing and ordering everyday essentials wonderfully simple. Consumers consistently note that the physical store staff members are extremely polite, welcoming, highly knowledgeable, and professional during every single visit. However, some reviewers were not happy with unexpected delivery delays, extended waiting times, and occasional disruptions with recurring subscription order fulfillment. A few other people also felt that specific promotional offer terms, pricing mechanics, and minor product stock availability issues required better attention.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing them as excellent and reliable.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, friendly, and... See more

Service

People report satisfaction with the service, highlighting helpful and efficient staff. Consumers frequently... See more

Order

Clients share positive opinions on order, highlighting that the process is very quick and simple. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievable prices in such a congested market. They have the lowest prices on coils pods and other vape related items in the UK (I'm a price comparison geek. I always shop around online t... See more

Company replied

Rated 5 out of 5 stars

This company really looks after its customers, I had an issue regarding my subscription and Sam Warburton emailed me to say that she'd look into it, got back to me the next day to tell me the issues I... See more

Rated 5 out of 5 stars

Awesome company! I used to manage a shop for ecigwizard and moved on to better myself! However I use these guys for all my vaping needs! Noone else even comes close! They treat you as a customer no... See more

Company replied

Rated 5 out of 5 stars

The website is easy to use for ordering goods, there is always a prompt response with items being dis patched on the same day as ordered. Mail received to confirm dispatch with tracker. Excellent serv... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Ecigwizard

Written by the company

Ecigwizard have been supplying the vaping community for well over 9 years, whether it be the latest electronic cigarette innovation, hottest vape kit or newest e-liquid range. What makes Ecigwizard different, is we are a vape shop run by vapers. Pop into one of our stores and no doubt you'll find our staff using the latest vape devices. We currently supply in excess of 600 independently owned vape/ecig stores as well as over 80 private white label e-liquid clients. Ecigwizard is one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe.

New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.

Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.

Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.

Why Choose Us?

Written by the company

6 Days A Week Delivery
Over 50+ Stores Nationwide
Over 200,000 Loyal Customers
Free Delivery On All Orders Over £10
Next Day Delivery When Ordered Before 5PM
Supplying The Vaping Community For Well Over 9 Years

Free deliveries on all orders over £10

ECIGWIZARD will incur the shipping costs for orders placed over £10

 ECIGWIZARD will incur the shipping costs for orders placed over £10
Free deliveries on all orders over £10 Order before 17:00 for next day delivery Delivery 6 days a week Over 40+ Stores Nationwide

Contact info

4.8

Excellent

TrustScore 5 out of 5

17K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(17,293)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, all items dispatched quickly, order arrived rapidly and all items were correct. Website is easy to use with quality items at competitive prices.

25 August 2026
Rated 5 out of 5 stars

Ecigwizard customer care team

This company really looks after its customers, I had an issue regarding my subscription and Sam Warburton emailed me to say that she'd look into it, got back to me the next day to tell me the issues I had were sorted. I have nothing but praise for their customer care team.👏

18 August 2026
Unprompted review
Rated 5 out of 5 stars

ECig Wizard 1100 batteries

I have purchased ego 1100 batteries from E Cig wizard for many years. They are good quality, well priced and last for at least 6 months. I purchase these directly online and the delivery service is first class. You can track the delivery at all times. I would definitely recommend ECig Wizard as a vaping source.

17 August 2026
Unprompted review

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