D&M Tools Reviews 

19,929
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 897 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive pricing, exceptionally fast next-day delivery services, and the vast selection of professional quality tools available online. Many loyal consumers note that the staff members are exceptionally knowledgeable, friendly, and always ready to provide helpful advice when assisting with complex orders. However, some reviewers were not happy with unexpected delivery delays, poor communication from the couriers, and completely missed delivery time slots. A few people also mentioned experiencing frustrating issues with unhelpful parcel tracking systems or occasionally receiving incorrect items that required subsequent sorting.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting quick, next-day or prompt arrival... See more

Product

Reviewers highlight positive aspects of product quality and pricing, with consumers expressing satisfaction... See more

Service

Clients share positive opinions on service, frequently praising the helpful staff, prompt delivery, and... See more

Price

Users describe positive interactions with price, frequently highlighting that costs are cheaper than... See more

Order

People report positive experiences with order processes, frequently highlighting exceptionally swift next-day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top shop. I purchased Dewalt vaccum which wast cheapest online from D&M (£110 compared to £150 from Screwfix). Delivered next day. After all I didn't liked it so I've sent it bac and got refund immedi... See more

Rated 5 out of 5 stars

I have used D&M tools many times. The most competitive pricing around, you get prompt updates on the status of the order, items are dispatched quicker than any other business I have used. Every item I... See more

Rated 5 out of 5 stars

Last order was delivered on time as usual Usually go into shop to get what I need which is generally a mistake usually spend more on something else I think I need. If you are a serious trade per... See more

Rated 5 out of 5 stars

The tool I ordered in the early afternoon was dispatched on the very same day. I also got an email adviding me that delivery could have taken a bit longer due to shortage of courier personnel, which i... See more


Company details

  1. Tool Store
  2. also in
  3. Construction Machine Dealer
  4. Garden Center
  5. Hobby Store
  6. Home Improvement Store
  7. Safety and Work Wear Store

Written by the company

D&M Tools are an independent family run business, located in Twickenham. Established in 1978, in 2023 we celebrated our 45th Anniversary. We pride ourselves in supplying Quality Branded Hand Tools, Power Tools and Woodworking Machinery at trade prices, for DIY Enthusiasts and Trade. Our fully trained sales staff are pleased to give you expert advice and knowledge and an after sale service you can trust. Don't miss The Tool Show, our annual show at Kempton Park Racecourse, this year on Friday 9th - Sunday 11th October '26. Full details at www.thetoolshow.com

D&M Tools Information

Written by the company

Free UK delivery on most orders over £99*
*Up to 25Kg max single item. 1-3 working days. Next day delivery option is available For full details of our carriage rates visit our website.
Collect D&M Loyalty Points
When you place an order on-line with us using your loyalty account, you'll earn Loyalty Points (shown in £) on many products*, which can be used as part or full payment on future orders.
Expert Advice & Service
If you would like advice on which is the product most suitable for your needs or budget, or have a question about a tool or accessory, contact us using the details below and one of our fully trained staff will be pleased to help. sales@dm-tools.co.uk tel: 020 8892 3813
Over 10,000 lines available from our on-site stock!
Order with confidence. We hold stocks of the majority of the items we list, stock status is shown on our website and we will notify you by email or phone if any items are not available. (You may also request to be notified when an out of stock item comes into stock.)
1 Hour Delivery Window for most orders*
For the majority of our deliveries you will receive a 1 hour delivery window via email or text notification and you can change your delivery date if not convenient by text or email. * Except heavy or oversize items
Click & Collect
Order on-line or by phone and collect from our Twickenham Superstore (Pay on collection)

Free delivery on most orders over £99*

PLUS next day delivery available

*Up to 25Kg max single item. 1-3 working days. Next day delivery option is available (order before 3:30pm) For full details of our carriage rates visit our website (https://www.dm-tools.co.uk/help#carriage)

Contact info

Promotion box for D&M Tools

The D&M Tool Show '26

Kempton Park Racecourse • Fri 9th - Sun 11th October '26 • FREE Entry

4.9

Excellent

TrustScore 5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(19,929)

835 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

top class service

I have used D&M Tools a couple of times now and each time it's the same good quality products with top class service from ordering to follow up

25 October 2026
Rated 5 out of 5 stars

I ordered the item on Saturday…

I ordered the item on Saturday lunchtime expecting it to arrive on Monday or Tuesday and it arrived on Sunday by DPD. This is fantastic service by D&M and as always they never disappoint.

25 October 2026
Unprompted review

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