The card is a great deal. The only criticism I would have is the time consuming way the staff have to manually input the card number in. Given the technology available, this is really surprising.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Straight forward. The only thing - if you have a child with you you need to just reserve for the adults and then notify the team that you need the additional bed for the child as dis-loyalty cannot ma... See more
Company replied
Cindi was incredibly helpful in reversing a charge I did not know I made a year ago. She resolved my issue within minutes with generosity and kindness. It's really nice to get a response from a real p... See more
Company replied
Dis-loyalty is one of the most unique, innovative and useful membership schemes I have ever come across! It gives you such great options when it comes to finding somewhere to stay in so many places in... See more
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Company details
Written by the company
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Contact info
United Kingdom
- hello@dis-loyalty.com
- www.dis-loyalty.com
3.7
Average
462 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Misleading information and a non sense…
Misleading information and a non sense run around
11 October 2026
Lucy and Caesar were so incredibly…
Lucy and Caesar were so incredibly helpful! I needed to amend the dates of my trip a few times because my plans kept changing, they were so quick to respond and liaise with the hotel it made my life so easy. Honestly the level of service is making me think renewing my membership with disloyalty is worth it.
3 November 2026
Unprompted review
not providing value
not providing value - in comparison to the price I am not finding value with this service. Not enough hotels, not enough benefits...
10 October 2026
Customer service and booking help was…
Customer service and booking help was excellent and resolved my issue. Looking forward to staying at The Hox in Edinburgh in July!
11 October 2026
Reply from Dis-loyalty
Hi Jeffrey, thank you so much for your lovely review.
We’re delighted to hear that our team was able to help resolve your issue and make the booking process a little easier :)
We hope you have an amazing stay at The Hoxton, Edinburgh in July. Happy travels!
Many thanks Caesar !!!!
1 November 2026
Unprompted review
Reply from Dis-loyalty
Hey, thank you for your lovely review.
We’ll make sure Caesar gets the shoutout he deserves. We're sure he'll be smiling all day :)
Thanks for being part of the Dis-loyalty community. We hope you continue to enjoy all the perks that come with it!
Reply from Dis-loyalty
Hi Matthew, thank you for sharing your feedback.
We appreciate you bringing this to our attention and would love to learn a little more about your experience. Your feedback is really valuable in helping us making the Dis-loyalty experience as seamless as possible.
Our Membership Services team will be in touch with you directly to find out more. Thanks!
Great membership and option for…
Great membership and option for high-end properties and fine dining restaurants. I corresponded via email and Laeticia, Cindi, Mario and Lucy were always very responsible, professional and addressed my requests and concerns. The care about making sure the experience is top notch. Very worth the money if you are looking for access to very select locations around the world. After comparing with multiple programs and sites, the cost of my yearly membership was paid with just one booking. A big thank you to the team there for making it a great experience!
31 October 2026
Unprompted review
Reply from Dis-loyalty
Hey Fernando, thank you for your review.
We’re absolutely delighted to hear that you’re getting so much value from your Dis-loyalty membership and enjoying access to our collection of 120+ hotels and 250+ restaurants around the world.
It’s especially lovely to hear that Laeticia, Cindi, Mario and Lucy made such a positive impression. They’ll be thrilled to know their efforts made a difference!
Here’s to many more amazing stays, memorable dining experiences and, of course, plenty of great savings along the way ;)
I liked the free coffee every morning
I liked the free coffee every morning, the room upgrade, and the trial period. I did not like the quality of the hotels in the program and that is why I cancelled my membership.
8 October 2026
Reply from Dis-loyalty
Hi, thank you for sharing your feedback.
We’re delighted to hear that you were able to enjoy some of the benefits of your Dis-loyalty membership, but we're sorry that our hotel collection didn't quite meet your expectations.
We’d love to understand a little more about your experience, so please feel free to share any further details with us at hello@dis-loyalty.com. Your feedback is incredibly valuable and helps us continue to improve.
Nice concept but using/experience is…
Nice concept but using/experience is complex…. Why do you need to show each time when paying the dis-loyalty number and not being deducted at the end of my stay?
Coffee - great idea, but why so complex and why just one?
2 October 2026
Reply from Dis-loyalty
Hi, thank you for taking the time to share your feedback.
We’re pleased to hear that you like the concept, but we’re sorry that some aspects of the membership experience have felt more complicated than they should.
We really appreciate you highlighting this, and we’ll be sure to share your feedback with the relevant team as we’re always looking for ways to make the Dis-loyalty experience as seamless as possible. Thanks for helping us improve!
Not worth it
Not worth it! You get better prices on other platforms without having to pay anything. It’s a shame…
3 October 2026
Reply from Dis-loyalty
Hey Marco, thanks for taking the time to share your feedback.
We work hard to ensure our Dis-loyalty Members always have access to the best available deal on flexible rates.
Our Membership Services team will be in touch with you directly to look into the rates you mentioned. Thanks!
The staff were amazing
2 October 2026
Reply from Dis-loyalty
Hi, many thanks for your review.
We’re thrilled to hear that the team was amazing and helped make your experience a memorable one!
We look forward to welcoming you back soon at one of the 120+ hotels or 250+ venues included with your Dis-loyalty membership. So many places to discover ;)
This membership program is unlike any…
This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to some of the same people daily, and witnessing who's in your community over a quality cafe/hotel experience has been unbeatable. I'v been a member over a year now and reached out to the Dis-loyalty corporate regarding support that they did not have to honor, and they did! Cindi was so gracious and I'm so blessed to have come across this offering in our community.
29 October 2026
Unprompted review
Reply from Dis-loyalty
Hey Anita, thank you so much for taking the time to share your experience.
It means a lot to us to hear how Dis-loyalty has helped build such a powerful community, and that you enjoy not only the benefits, but also the connections along with your free daily coffee!
We’re also delighted to hear that Cindi was able to assist and made such a positive impression. We’ll be sure to pass your lovely feedback on to her :)
We’re so grateful to have you as a Member. Here’s to many more great coffees, stays and community moments!
Friendly, super helpful chat
Had a friendly, super helpful chat with Lucy through the Dis-Loyalty Membership services. Great experience all around. Thank you!
28 October 2026
Unprompted review
Reply from Dis-loyalty
Hi François, many thanks for your review.
We’re delighted to hear that you’re enjoying your Dis-loyalty membership and the good service.
We really appreciate your support and hope you continue to make the most of all the perks and benefits of being a Member!
Booking amendment
Great experience when amending a booking on a yet to open hotel. Kept up to date by the team and then the amendment was put through in line with what I'd asked for when the hotel reservations dept was up and running. Thanks to Caesar, Indira and Cindi.
27 October 2026
Unprompted review
Reply from Dis-loyalty
Hey M, thank you for your wonderful review!
We’re delighted to hear you had such a great experience amending your booking, and that our team kept you updated throughout the process. We’re really pleased they were able to get everything sorted for you!
We hope you have a fantastic stay, and even better with your 50% discount! It’s one of our favourite perks too ;)
I never found slot in any dates i…
I never found slot in any dates i searched for although i found through booking, i think i had wasted my money
4 October 2026
Reply from Dis-loyalty
Hi Lydia, we appreciate you bringing this to our attention.
We’d love the opportunity to look into this further and help make sure you’re able to get the most out of your Dis-loyalty membership.
Our Membership Services team will be in touch with you directly to assist.
great value
4 October 2026
Reply from Dis-loyalty
Hey! Thank you so much for your lovely review.
We’re thrilled to hear that you’re getting great value from your Dis-loyalty membership.
We hope you continue to enjoy all the fantastic perks and benefits :)
Lucy has been very Efficent in…
Lucy has been very Efficent in communicating and helped me renew my membership. Thanks
26 October 2026
Unprompted review
Reply from Dis-loyalty
Hey Sunny, thank you so much for your kind review.
We’re delighted to hear that Lucy was efficient and helpful in assisting you with your membership renewal. We’ll be sure to pass your lovely feedback on to her :)
We hope you continue to enjoy your Dis-loyalty membership and make the most of all the fantastic perks it has to offer!
Reply from Dis-loyalty
Hey Ronnie, thank you so much for your lovely review!
We’re delighted to hear that the service and staff were great.
We can’t wait to welcome you back again soon! Whether it’s at one of the 120+ hotels or 200+ food & drink venues included with your Dis-loyalty membership, there’s plenty more to discover ;)
Lovely app and some great discounts off…
Lovely app and some great discounts off amazing hotels. Customer service really efficient, very friendly and helpful. Very quick response! Cindi was patient and got my problem solved with ease!
23 October 2026
Unprompted review
Reply from Dis-loyalty
Hi Olivia, many thanks for your review.
We’re thrilled to hear you’re enjoying the Dis-loyalty app and making the most of the great discounts included with your membership, and it’s also wonderful to hear that Cindi from the Membership Services team was so helpful and friendly. This is exactly the kind of experience we strive to provide!
We really appreciate your support and look forward to helping you discover even more amazing stays with Dis-loyalty :)
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