DialAFlight Reviews 

15,576
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 981 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and dedication when organizing complex travel arrangements and tailored holidays. Travelers frequently highlight the efficient booking process, noting that knowledgeable agents make planning entirely stress-free, smooth, and remarkably straightforward from start to finish. Some reviewers were not happy with the customer support provided when urgent problems occurred during their travels. A few other people also felt that communication completely broke down, reporting specific problems with incorrect hotel bookings, missing amenities, and a frustrating lack of assistance when they needed help abroad.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional and attentive assistance from... See more

Staff

People report positive experiences with staff, highlighting their professionalism, attention to detail, and... See more

Holidays

Customers report overall satisfaction and delight with their holidays, praising the personal service and... See more

Booking process

Consumers find booking process to be positive, highlighting how easy, efficient, and carefree the entire... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An amazing service provided from start to finish. Tony booked all the accommodation (which exceeded our expectations in every location) and our transport (air and road) ensuring it met our needs. To... See more

Rated 5 out of 5 stars

DialAFlight were amazing. Not only was the price by far the best we could find but the customer service was excellent. Logan answered any questions I had extremely quickly and when our flights and sea... See more

Rated 5 out of 5 stars

Dial a Flight couldn't be more helpful. Our customer service advisor, Sean Furinival, couldn't do enough for us and genuinely was eager to make our holiday the best we'd had. His enthusiasm and dedica... See more

Rated 5 out of 5 stars

Excellent service. I have used this company for years and would not book a holiday without them. They arranged transport for me from one terminal to another when I realised I didn’t have long to n... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Hotel
  5. Tour Operator

About DialAFlight

Written by the company

10 reasons why we're different
  • Calls answered LIVE in FIVE seconds
  • Good old fashioned customer service
  • Best value for money deals. £376 million of buying power
  • Expert personal Travel Managers
  • Your travel plans automatically updated on the DAF app
  • 24/7 emergency helpline
  • Triple protection for client money. ABTA, ATOL, Trust Account
  • Insider knowledge. Access to fare classes you will never normally see
  • Any Air Miles automatically added
  • Your bookings help thousands of underprivileged children learn to read

The company brave enough to ask for reviews AFTER customers have travelled...

Written by the company

We ask for reviews AFTER a customer has travelled. So you get an insight into their whole experience.
Were our staff friendly and knowledgeable? Did everything work out OK? If anything went wrong while you were overseas were you happy with the way we handled it? Did you need help from our out-of-hours team?
Many companies ask for reviews at the time of booking. Before they have travelled. When most people are happy!

Contact info

4.9

Excellent

TrustScore 5 out of 5

16K reviews

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Asks customers to review

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4.9

All reviews

(15,576)

918 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, great impartial advice from people that have been to your destination fair pricing and no add ons just good value for money and always someone to answer the phone within seconds. We will continue to use and recommend dial a flight.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great price and flights all worked well…

Great price and flights all worked well for our trip. Representative took on board our requests and needs. All was confirmed in a polite and courteous manner and checked that we were happy. Follow up emails and phonecall before our holiday to check all was ok and what to do if there were any problems. Most reassuring service and highly recommended. Thank you!

18 August 2026
Unprompted review
Rated 5 out of 5 stars

I want to say a massive thankyou to Paige Cain!

I want to say a massive thankyou to Paige Cain! She has gone above and beyond to book our trip away to New York! Not only did she book it but changed it multiple times too by adding more family members on each time and finding us the best deals ever! Thankyou again Paige and I will 100% be booking with you again!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

its a pleasure to do business again…

its a pleasure to do business again with dial a flight,its true what they say..they answer your call within minute or so,they r very efficient in sorting out ones flight details and any problems that may arise,and they r 24/7.Special thanks to Deborah who as im writing this is still working on my flight as i leave the uk in October.I like to plan well ahead and being of senior age and various health problems dial a flight arranges via the airline my special assistance.I hope to give them more business in the future.The help in this company goes a long way to relieve the pressure of worry to one of senior age,and makes ones journey something more so to look forward to.Thnk You

4 September 2026
Unprompted review
Rated 5 out of 5 stars

We have used DialAFlight for a number…

We have used DialAFlight for a number of years . I used to book flights and holidays myself , searching the internet myself for the best deals. DialAFlight have made things so easy and stress free , and they always come up with a much better deal . It’s a great comfort to know that when we an overseas we a can call them at any time for help . They get my 10/10 for customer service , their DailAFlight app keeps everything thing we need in one convenient place

6 August 2026
Unprompted review
Rated 5 out of 5 stars

4 destinations and everything taken care of!

I was really surprised how my agent Neil was able to present a far more interesting itinerary than other travel agents had at a much higher price. I felt listened to and excited about my holiday wish list. We worked together to tweak the trip to suit my preferences and work around global political issues.

The transfers from hotels to ferries to flights etc. were professional and very comfortable. Every part of the trip was taken care of meaning we just turned up and relaxed.

We had four different destinations and each one our experience was fantastic and that’s because an experienced professional agent and company organised it for us.

We would highly recommend.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Kathryn Holland was such a delight to…

Kathryn Holland was such a delight to work with, she was so accommodating and quick to come back with flight options. Nothing seemed too much of a bother.

It was a steep learning curve as we had never visited China, Korea and Taiwan before. We had to make a number of adjustments due the length of our trip and direct flights and trains no longer operating in certain areas of China.

I would most definitely recommend Kathryn to anyone looking to book up flights to the Far East or elsewhere in the world.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Another fabulous experience with DAF

This is not the first review I have written about Dial-A-Flight, having just returned from another amazing holiday in Florida, and I needed to praise the company yet again.
Ewan and his team have yet again surpassed themselves with everything they had arranged for us. We have dealt with DAF now for more years than I care to remember, they are 100% perfect in everything they arranged for this holiday, and in the past to. They booked our flights and car hire yet again and we as a family couldn’t fault anything they put in place for us. Ewan and his team are very professional, courteous, reliable and trustworthy and they know the travel industry inside out. For anyone out there that as yet haven’t given DAF a try, I urge you to do so, you won’t be disappointed.
Thank you Ewan and your team for providing us with many, many, years of faultless holidays, and we as a family, are looking forward to what you have put in place for next year for us. Many Thanks again Ewan.
Kind Regards.
The Pidgley Family.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service, knowledge and commitment to giving you the very best experience

Well what can I say, Nicky our travel manager went above and beyond (as always!) and organised the most amazing trip of a lifetime to Canada for us! Every single part of this multistep holiday which involved flights to Vancouver and back from Calgary , three hotels, a two day journey on the Rocky Mountaineer, a trip to walk on a glacier at the Columbia Icefields and our transfer to Calgary airport were perfect! Nicky has been organising our holidays since 2014 and I would never use anyone else! I 100% recommend Nicky and Dialaflight - they are the absolute best at what they do.

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing service

Very disappointing service. The agent completely misunderstood our brief — we asked for a 5-star holiday but were booked into the cheapest room category at the hotel. When we later needed to change a flight ticket, we were also given incorrect information.

Travel agents need better training and should triple-check the advice they give customers. Mistakes like these can seriously impact an expensive, long-awaited holiday.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Finn and the team DialAFlight are…

Finn and the team DialAFlight are exceptional. We had to change flights at the last minute due to forest fires in B.C. everything was organised within 24hours and emailed to us. I can’t praise them enough. They really are on your case 24/7.
In general over several years, my dealings Finn have been extremely successful, he goes out of his way to make sure we get the best results possible for our travel

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Jamie is phenomenal

Jamie is phenomenal. His travel knowledge and attention to detail is second to none. I always recommend him to anyone and everyone. Thank you Jamie, I’ll be in touch for details about my next holiday.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Thomas was brilliant from start to finish

Thomas at DialAFlight was brilliant from start to finish! He organised our three-week trip around America and made the whole process so easy and completely stress-free.

Everything was really well organised, from the flights to the car hire, including sorting us a great car upgrade. We also loved the DialAFlight app – having the full itinerary all in one place made it so easy to keep track of where we needed to be throughout the trip.

Thomas was always super responsive whenever we had a question or needed advice, both before we went and while we were away. It was so reassuring knowing we had someone we could contact if we needed anything.

We had an amazing trip and would 100% recommend Thomas and DialAFlight. We’re already using him again for our next big holiday!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Minor problem quickly solved

Sometimes it is how a company deals with a problem that shows exactly how good they are. Away in Captiva for four weeks and we had failed to notice on the car rental agreement that the return date was wrong and that Hertz were expecting the car back 6 days early. Called the Dial A Flight out of hours number on Saturday afternoon (evening in the UK) and left a message. Call returned five minutes later. Problem fixed overnight and confirmed by another call this morning. Brilliant service!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Carribean booking

I made a booking with Logan Simpson after many attempts and weeks of trying elsewhere to get a booking confirmed for 7 people and one returning a week before everyone else so got a bit tricky, but Logan took care of it & removed the stress from it all.
We had a wonderful time in the carribean thanks to Logan for making it happen finally

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing USA, Canada Caribbean adventure

I booked a 39 day holiday with DialAflight over the summer of 2026. This covered 9 flights and 5 different accommodation places. The communication from DialAflight throughout the whole process was fantastic. The best flight times were selected and the accommodation was consistently fantastic. The DialAflight app was worked brilliantly and kept me on track. I cannot thank Kieran enough for the time and effort he put into crafting me the most amazing summer of my life. This is second time I have booked with this organisation and will definitely be booking with them again.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

An amazing service provided from start…

An amazing service provided from start to finish. Tony booked all the accommodation (which exceeded our expectations in every location) and our transport (air and road) ensuring it met our needs. Tony was attentive to everything we wanted and worked with our budget. Overall, it made for a once-in-a-lifetime visit.

18 July 2026
Unprompted review

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