Csmobiles Reviews 

6,620
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the very competitive prices, often finding products significantly cheaper than elsewhere. Many people highlight the excellent quality, noting items arrive brand new, sealed, and genuine. Reviewers are frequently satisfied, often returning for future orders due to great value. However, some people mentioned that delivery times could be longer than anticipated, with delays in order processing, receiving tracking updates, or communication regarding their purchase status. Occasionally, there were instances of incorrect items being sent or products arriving faulty.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reporting positive experiences such as safe... See more

Product

Users describe positive interactions with product, often highlighting the authenticity, quality, and... See more

Price

People report positive experiences with pricing, often finding products at attractive and very affordable... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers expressing satisfaction with the ordering... See more

Quality

Customers had positive experiences with quality, often praising the high-quality, original, and genuine... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very competetive prices, couldn't find better price online for brand new iphone15 anywhere else. Item arrived as described- well packed and brand new. Disadvantages: long time to process the order,... See more

Company replied

Rated 4 out of 5 stars

I bought a phone from CS and received it one month later, that is why I an deducting a star. I bought as a guest so I had no idea when I was to receive it, I presumed it would take a week like most th... See more

Company replied

Rated 4 out of 5 stars

Delivery was faster than expected. The purchase process was a bit confusing, because it didn't explicitly specify whether the price on the page included VAT / IVA or not. But worked well for me in any... See more

Company replied

Rated 4 out of 5 stars

I got my nothing 3a pro for a very good price. Product arrived not fast but in perfect condition. The information regarding shipment/tracking could be better.

Company replied


Company details

  1. Cell Phone Store
  2. Electronics Store

Written by the company

IT, Telecommunications, IP PBXs, at the best price, quality and service. CSMobiles is an online store for demanding professionals. CSMobiles, your trusted brand


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(6,620)

656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Samsung A26

It's the second time that I order a mobile true Csmobiles. Still very satisfied of the serious and the delay of delivery. I recommend, attractive price and reliable.

19 June 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 4 out of 5 stars

I was a bit hesitant when I ordered the…Review Title: Great product and reliability, but needs improvement in shipping and communication

I was a bit hesitant when I ordered the VIVO X 300 FE smartphone from CS Mobiles on 05/07/2026 as a birthday gift for my daughter from Italy. However, I was absolutely delighted to receive the smartphone in my hands on 14/07/2026, exactly ten days from the date of order.

Furthermore, their neat and secure packaging was excellent. The VIVO X 300 FE smartphone came in the original manufacturing box of the VIVO company, which clearly proves the authenticity and reliability of CS Mobiles. Also, compared to other companies, they offer high-quality, original products at very affordable prices. Overall, their service is highly efficient, genuine, and trustworthy, and they truly deserve appreciation for this.

However, I would like to point out two areas that need improvement:

1] Significant delay in dispatching products: It takes too long for them to ship the items.

2] Poor customer service communication: They do not provide proper updates via email after a purchase is made. To check any status updates, customers have to log into their website, which is unfortunately not very user-friendly.

It would be highly beneficial if they could focus on improving these two aspects. It is solely due to these two reasons that I am unable to give a 5-star rating. Thank you for your quality service.

14 July 2026
Unprompted review
Csmobiles logo

Reply from Csmobiles

Dear customer, we apologize for any inconvenience this may have caused. We strive to provide the best and fastest service to our customers, although occasional delays may occur. We reiterate our apologies and will do everything possible to prevent such incidents. We hope you will continue to visit our online store.
Have a wonderful day.
We remain at your service.

Rated 5 out of 5 stars

Very good price and good customer…

Very good price and good customer service. Very happy with purchase. Would use again.

16 June 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 3 out of 5 stars

Extremely long processing & delivery…

Extremely long processing & delivery time, product arrived as hoped but I would prefer to be warned about such a long lead time before ordering.

15 June 2026
Csmobiles logo

Reply from Csmobiles

Dear customer,
We strive to offer the best and fastest service to our customers.

We hope you will continue to visit our online store.

Have a wonderful day.
We remain at your service.

Rated 1 out of 5 stars

Poor communication and misleading stock availability

I ordered the new Xiaomi 17T Pro in BLUE from CSMobiles after first contacting them through their website on 28TH JUNE. They replied to my email within a few hours, which gave me confidence to place the order.

On 30TH JUNE, I ordered the phone and my payment was confirmed. However, on 1ST JULY, I received an email stating that my order could not be shipped due to stock issues and asking if I would accept the BLACK version instead.

I replied that I specifically wanted the BLUE model, and they said they would ship it once it was back in stock. Since then, I have sent a follow-up email but have received no response.

On 2ND JULY, I requested a refund. Several hours later, I still had not received any reply or update. To make matters more frustrating, I checked their website and found that the exact same Blue model could still be added to the cart and taken all the way through the checkout process, although at a slightly higher price. That raises serious questions about their stock management and communication.

At this point, I'm very disappointed with the lack of updates and customer service. I simply want either a prompt refund or a clear update on when my order will be fulfilled.

Potential buyers should exercise caution. If I continue to receive no response, I am prepared to escalate the matter through the appropriate channels.

I will update this review if CSMobiles resolves the issue by either refunding my money promptly or fulfilling my order as promised.

2 July 2026
Unprompted review
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Reply from Csmobiles

Dear customer, we regret your feedback. I would like to inform you, in accordance with your request, your order has been refunded.

We apologize for any inconvenience.

Rated 4 out of 5 stars

Very good price for my device

Very good price for my device. Good clear delivery service.

26 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 3 out of 5 stars

Delivery service to be disappointing

Delivery service to be disappointing, more than 4 weeks to deliver from Spain to Ireland and parcel was left on front doorstep unattended ,the delivery man didn't bother to ring the bell at the door even though I was at home all day.

21 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer,
We apologize for any inconvenience.
Occasionally, issues arise with transport companies that are beyond our control.
We work daily to offer and improve the best and fastest service to our customers.
We hope you will continue to visit our online store.

Have a wonderful day.
We remain at your service.

Rated 4 out of 5 stars

Good price

Good price. But definitely below average delivery speed

25 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your review; customer satisfaction is our top priority. We hope you have a lovely day.
Kind regards.

Rated 5 out of 5 stars
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your review; customer satisfaction is our top priority. We hope you have a lovely day.
Kind regards.

Rated 5 out of 5 stars

Ordered from Ireland

Ordered from Ireland. Happy with the updates and tracking for my order. Package arrived safely, no damage. Happy with price of product as well.

21 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 5 out of 5 stars

Very satisfied.

27 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 5 out of 5 stars

Delivery takes a little bit longer, but worth the wait for the price

Delivery takes a little bit longer. I was wary but it was completely unfounded. The phone delivered on within the delivery period and exactly as ordered. The price was worth the extra wait. Very happy with the service. No issues.

25 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 4 out of 5 stars

Nothing 3a pro

I got my nothing 3a pro for a very good price.
Product arrived not fast but in perfect condition.
The information regarding shipment/tracking could be better.

29 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We work daily to continue improving and providing the best possible service.
Have a wonderful day.
Best regards.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, all queries answered promptly, great price, fast delivery to Ireland less than a week.

19 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your review, the satisfaction of our customers is our priority. We wish you a happy day.
All the best.

Rated 5 out of 5 stars

All really good

All.good! Very very happy with the price, info and delivery.

14 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 4 out of 5 stars

Everything works well except the… delivery.

Everything works well, except the delivery is too slow.
15 days from Spain to Croatia!

12 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 5 out of 5 stars

Professional and security conscious company

Very professional company and security conscious (with regards to payment addresses) which is great to see. Great range, great prices and speedy delivery. Highly recommend.

8 May 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

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