Bought a Tablet online. Requested the Click and Collect. 1-2 hours were given to collect. As it was late in the evening I decided to collect the next morning. I turned up to collect, to be told that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have bought from Creative IT a few times now and always find them reliable. I bought an Apple iPhone 15 and the quality is excellent. The customer service is also very helpful. I ordered the wrong cab... See more
I wast really struggling with my 10+ year old gaming laptop. She was definitely on her last legs. By chance I rang Evan and his team to see if there was any hope of saving the machine, I didn't bel... See more
The team at Creative IT are always brilliant to deal with. Their customer service is fantastic & any issues are dealt with fast. I’ve purchased several refurb phones over the years through them and th... See more
Company details
- #2 of 7 best companies in Computer and Accessories Store
- #2 of 7 best companies in Cell Phone Accessory Store
- #2 of 11 best companies in Cell Phone Store
- #1 of 2 best companies in Computer Repair Service
- #2 of 3 best companies in Mobile Phone Repair Shop
Written by the company
Creative IT is a top-rated supplier of second user Smartphones, Tablets, Laptops & PCs based in Mullingar, Co. Westmeath, Ireland.
Contact info
Fitzroy House, Castle Street, N91 H73C, Mullingar, Ireland
- +353 44 93 81033
- customerservice@creative-it.ie
- www.creative-it.ie
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to call three times to collect I…
Had to call three times to collect I Mac. Had to visit shop again as it wasn’t highlighted my key pad would work and purchase an adapter. I couldn’t get a breakdown of the invoice I needed. The customer assistant had to call the accounts lady as a payment hadn’t been recorded or recognised on system when I went to collect it.
25 June 2026
Evan and the team in Creative IT are…
Evan and the team in Creative IT are top class. Great quality and value for money with solid after sales service. I've bought 4 iphones and 2 Dell laptops off them in the last 10 years.
29 June 2026
Yet another great experience
This is the six or seventh time I have dealt with Creative IT since I moved here, both for purchases and repairs.
On the most recent visit, after I had damaged my phone, I had to buy a new one, but most importantly (for me) , they were able to transfer all my contacts which contained so much more individual information
1 July 2026
The actual work was excellent and the…
The actual work was excellent and the after sale service was the same.
Well done all.
30 June 2026
While the repair did take a while due…
While the repair did take a while due to parts and complexity of repair.
Guys kept me informed and always came back with different options.
Great having laptop back and working great.
29 June 2026
Excellent service very easy to work…
Excellent service very easy to work with Evan and his team
19 June 2026
Always a most reliable shop for any IT…
Always a most reliable shop for any IT needs. We bought / fixed and were advised on laptop and accessories over many years at Creative IT. They never fail to deliver. Great local business for Mullingar
27 February 2026
Went to this place for a laptop…
Went to this place for a laptop recovery as I had inadvertently lost some file programmes and could not log back in to computer, so left in and got email with, it was going to cost €80 just to look at it and when I said OK, the next email I got was it could cost up to €450 for repairs and possibly above €450 for any extra work!!! And they wanted my approval to proceed on that basis which I most certainly did not give, so it’s the old nickel and dimming (As they say in the states)Where they try to make incremental increases in pricing to extort every penny they can out of you,so NO THANKS!! as I know for that repair, it doesn’t cost anywhere near that!! So I won’t be going back there ever!!;PS, they only ever talk to by email after initially dropping off laptop so they don’t have the balls after that to talk to you face to face.RIP OFF,BACK STREET GARAGE COMPUTER REPAIR!!
16 June 2026
Reply from Creative IT
Thank you for your feedback. We're sorry to hear you felt the experience didn't meet your expectations, and we'd like to address a few points.
Data recovery is a specialist service, and we always provide customers with full transparency on pricing before any work begins. The €80 assessment fee covers the technician's time to evaluate the device and attempt initial recovery — this was clearly outlined in our email. The €450 figure represents the maximum cost for an in-house recovery, not a guaranteed charge. As we explained, costs only escalate beyond that if specialist external services are required, and we always seek approval before proceeding to that stage.
No work was carried out on your device beyond what you approved, and it was returned to you promptly when you decided not to proceed — exactly as it should be.
Regarding communication by email — this is standard practice for all repair and recovery work, as it ensures everything is clearly documented with no ambiguity about what has been agreed. Our process exists precisely to ensure every customer receives the same transparent, documented communication regardless of the job. We don’t make exceptions to that process — doing so would undermine the protection it provides to both the customer and the business .We also explained directly to you why in-store discussion wasn’t possible at the time: two of our senior, experienced staff members were on annual leave, and we had a new staff member keeping the shop open in their absence. Data recovery is specialist work that cannot be handled at the counter, and this was communicated to you clearly. Handling it remotely through email was the responsible approach, not an attempt to avoid conversation.
What this review fails to mention is that the owner of the business took time out of his annual leave to personally contact you and ensure everything was communicated clearly in his absence. To characterise that level of care and attention as avoidance is, frankly, unfair.
As for the “back street garage” comment — we’d respectfully suggest that description couldn’t be further from the truth. We have some of the best technical talent in the country working in our workshop, and we regularly receive devices from customers all over Ireland — repairs that other shops have turned away or simply couldn’t complete. Data recovery in particular is one of the most technically demanding services in this industry, and our pricing reflects that. That reputation has been built on expertise, honesty, and transparent pricing — the same approach we applied here.
We stand fully behind our pricing and our process. We wish you well in getting the issue resolved elsewhere.
The staff were brilliant.
8 June 2026
Always a stellar service
Always a stellar service. Going back to the crew for years now. We have probably purchased about 30 laptops for our charity. Highly recommended.
29 May 2026
Great service great staff I would…
Great service great staff I would recommend your company to everyone
28 May 2026
Great Service-very helpful
This time no work was actually done in the end - however Evan’s advice and input into helping me figure out the right solution to my problem was very helpful, informative and invaluable.
Previously I have bought devices from them which lasted for years without problems- and I’ve had various other problems and repairs resolved successfully by them. Always a very good service.
25 May 2026
Very good and quick repair
Very good and quick repair. F
Have been kept aware of the process all the time. Highly recommended.
1 June 2026
Great job on the repair ,a good young…
Great job on the repair ,a good young lad behind the counter
29 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.