Creative IT Reviews 

3,634
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the local staff is exceptionally helpful, friendly, and knowledgeable when guiding them through various technology choices. People also deeply appreciate the highly reliable repair services and top-quality products that consistently arrive in pristine and perfect working order. Some reviewers were not happy with follow-up communication, specifically noting difficulties in resolving queries or having to make multiple trips to the shop. A few consumers also experienced occasional hardware issues with replacement or repaired items that required extra attention to properly fix.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as extremely helpful, friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting fast, efficient, and professional assistance... See more

Product

Consumers find product to be positive, highlighting great quality and items arriving in immaculate condition.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpful and reliable... See more

Quality

People report positive experiences with quality, highlighting that products arrive in immaculate condition... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Tablet online. Requested the Click and Collect. 1-2 hours were given to collect. As it was late in the evening I decided to collect the next morning. I turned up to collect, to be told that... See more

Rated 5 out of 5 stars

Have bought from Creative IT a few times now and always find them reliable. I bought an Apple iPhone 15 and the quality is excellent. The customer service is also very helpful. I ordered the wrong cab... See more

Rated 5 out of 5 stars

I wast really struggling with my 10+ year old gaming laptop. She was definitely on her last legs. By chance I rang Evan and his team to see if there was any hope of saving the machine, I didn't bel... See more

Rated 5 out of 5 stars

We have always bought our phones from creative IT and we bought a laptop for my daughter when she started college. Top class is what I would say, quality and customer service is so good. Thanks crea... See more



Company details

  1. #1 of 7 best companies in Computer and Accessories Store
  2. #2 of 7 best companies in Cell Phone Accessory Store
  3. #1 of 10 best companies in Cell Phone Store
  4. #1 of 2 best companies in Computer Repair Service
  5. #1 of 2 best companies in Mobile Phone Repair Shop

Written by the company

Creative IT is a top-rated supplier of second user Smartphones, Tablets, Laptops & PCs based in Mullingar, Co. Westmeath, Ireland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,634)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with them very…

I had a great experience with them very professional they keep you updated of what’s happening in the process of repair am very happy with the results I asked them to upgrade my dual sense edge sticks to TMR today I received it and it was perfect 🤩

4 September 2026
Unprompted review
Rated 5 out of 5 stars

All good

All good.
No messing.
Good staff intervention (pointing out keyboard language options).
Early delivery.

28 July 2026
Rated 2 out of 5 stars

Had to call three times to collect I…

Had to call three times to collect I Mac. Had to visit shop again as it wasn’t highlighted my key pad would work and purchase an adapter. I couldn’t get a breakdown of the invoice I needed. The customer assistant had to call the accounts lady as a payment hadn’t been recorded or recognised on system when I went to collect it.

25 June 2026
Rated 5 out of 5 stars

Yet another great experience

This is the six or seventh time I have dealt with Creative IT since I moved here, both for purchases and repairs.
On the most recent visit, after I had damaged my phone, I had to buy a new one, but most importantly (for me) , they were able to transfer all my contacts which contained so much more individual information

1 July 2026
Rated 5 out of 5 stars

Always a most reliable shop for any IT…

Always a most reliable shop for any IT needs. We bought / fixed and were advised on laptop and accessories over many years at Creative IT. They never fail to deliver. Great local business for Mullingar

27 February 2026
Rated 1 out of 5 stars

Went to this place for a laptop…

Went to this place for a laptop recovery as I had inadvertently lost some file programmes and could not log back in to computer, so left in and got email with, it was going to cost €80 just to look at it and when I said OK, the next email I got was it could cost up to €450 for repairs and possibly above €450 for any extra work!!! And they wanted my approval to proceed on that basis which I most certainly did not give, so it’s the old nickel and dimming (As they say in the states)Where they try to make incremental increases in pricing to extort every penny they can out of you,so NO THANKS!! as I know for that repair, it doesn’t cost anywhere near that!! So I won’t be going back there ever!!;PS, they only ever talk to by email after initially dropping off laptop so they don’t have the balls after that to talk to you face to face.RIP OFF,BACK STREET GARAGE COMPUTER REPAIR!!

16 June 2026
Creative IT logo

Reply from Creative IT

Thank you for your feedback. We're sorry to hear you felt the experience didn't meet your expectations, and we'd like to address a few points.

Data recovery is a specialist service, and we always provide customers with full transparency on pricing before any work begins. The €80 assessment fee covers the technician's time to evaluate the device and attempt initial recovery — this was clearly outlined in our email. The €450 figure represents the maximum cost for an in-house recovery, not a guaranteed charge. As we explained, costs only escalate beyond that if specialist external services are required, and we always seek approval before proceeding to that stage.

No work was carried out on your device beyond what you approved, and it was returned to you promptly when you decided not to proceed — exactly as it should be.

Regarding communication by email — this is standard practice for all repair and recovery work, as it ensures everything is clearly documented with no ambiguity about what has been agreed. Our process exists precisely to ensure every customer receives the same transparent, documented communication regardless of the job. We don’t make exceptions to that process — doing so would undermine the protection it provides to both the customer and the business .We also explained directly to you why in-store discussion wasn’t possible at the time: two of our senior, experienced staff members were on annual leave, and we had a new staff member keeping the shop open in their absence. Data recovery is specialist work that cannot be handled at the counter, and this was communicated to you clearly. Handling it remotely through email was the responsible approach, not an attempt to avoid conversation.

What this review fails to mention is that the owner of the business took time out of his annual leave to personally contact you and ensure everything was communicated clearly in his absence. To characterise that level of care and attention as avoidance is, frankly, unfair.

As for the “back street garage” comment — we’d respectfully suggest that description couldn’t be further from the truth. We have some of the best technical talent in the country working in our workshop, and we regularly receive devices from customers all over Ireland — repairs that other shops have turned away or simply couldn’t complete. Data recovery in particular is one of the most technically demanding services in this industry, and our pricing reflects that. That reputation has been built on expertise, honesty, and transparent pricing — the same approach we applied here.

We stand fully behind our pricing and our process. We wish you well in getting the issue resolved elsewhere.

Rated 5 out of 5 stars

Great Service-very helpful

This time no work was actually done in the end - however Evan’s advice and input into helping me figure out the right solution to my problem was very helpful, informative and invaluable.
Previously I have bought devices from them which lasted for years without problems- and I’ve had various other problems and repairs resolved successfully by them. Always a very good service.

25 May 2026

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