The Cotswold Company Reviews 

32,372
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and efficient delivery teams who handle furniture with utmost care, placing items precisely where requested and clearing away all packaging. Shoppers also highlight the friendly and knowledgeable in-store staff, noting that assistants provide excellent guidance without pressure during purchases. However, some reviewers were not happy with occasional delivery delays or scheduling adjustments. A few people additionally noted rare problems concerning product durability or unexpected assembly challenges. Despite these minor hiccups, everyday consumers remain thoroughly impressed by the consistently high overall quality of the furniture items.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire shopping and delivery... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are consistently polite,... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the... See more

Service

Customers report highly satisfying and professional experiences with the service provided. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the solid build and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more

Rated 5 out of 5 stars

The Classic Double Larder is a fantastic product, we’re v.pleased. The customer service to arrange delivery was great. The standout was Ian and Gareth delivering our item from Cotswold Company. It’s... See more

Company replied

Rated 5 out of 5 stars

Great delivery service by Ryan & Chris , what a team these guys are , was very careful installing our furniture and taking away all the packaging , even brought us a bag of fudge 😛 thanks guys your a... See more

Company replied

Rated 5 out of 5 stars

Two greats guys delivered our new furniture. Meticulously unpacked and bought into our lounge. Both were very careful, polite and conscious of our decor, especially as it was not a straightforward l... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

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Asks customers to review

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4.7

All reviews

(32,372)

5,448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service from Abel and Azad…

Outstanding service from Abel and Azad at CHD!

Azad and Abel did an absolutely awesome job with the delivery. They were professional, friendly, helpful and clearly took pride in doing things proper. Everything was handled smoothly from start to finish, and the level of customer service was excellent.

Most importantly, my wife was very happy with every aspect of the service and we all know the saying… happy wife, happy life! 😂

A huge thank you to Abel and Azad for making the whole delivery experience so easy and stress-free. They are a real credit to CHD, and I wouldn’t hesitate to recommend them.

Fantastic job, thank you both!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Order No 6959721

We have just bought two Rustic Oak wardrobes and a 7-drawer chest of drawers from Cotswold's Stow on the Wold showroom.
The whole experience has been superb.
Paul, who served us at the showroom, was very patient and gave us splendid advice, and Siu-Pai and Ian who delivered and assembled the furniture this morning were really friendly and highly efficient, and coped with the lack of parking space admirably!
We are delighted with the result and the pieces look even better than we expected.
Very satisfied customers!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Cotswold Company furniture delivery

Dean and Emmanuel delivered our bedroom furniture from the Cotswold Company. Dean was very polite, introducing himself and asking for details of where we wanted the furniture to be taken in our house. All of the items were made from oak and some were particularly heavy requiring careful handling, as they had to be carried upstairs to the bedroom on the first floor. All the furniture was unpacked carefully from its cardboard packaging which was taken away. The bedroom to which the furniture was delivered was left clean and tidy and both Dean and Emmanuel ensured we were completely satisfied before they left. Overall an excellent experience.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with super speedy…

Great experience with super speedy delivery from Ross & Gavin!

7 September 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good afternoon Henry Allan,

We're so happy to hear about your great experience and the speedy delivery! We truly appreciate your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

The sales person recognised us from our…

The sales person recognised us from our conversation prior which was nice. And was very professional and thoughtful on both visits. Love the range and quality of the products on show. Well displayed and laid out too. Makes you love going in and staying in!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Earle & Neil Order# 6983530 were…

Earle & Neil Order# 6983530 were friendly and professional. Took care of all the pieces, explained the assembly, and were extra careful manuvering around our fragile furniture. Fantastic service.

7 September 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good afternoon CA Huff,

We're so pleased to hear that our delivery team was friendly and professional. It's wonderful that they took care of all the pieces, explained the assembly, and were extra careful with your furniture. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Two beautiful beds & mattresses

Two beautiful beds & mattresses, delivered & assembled promptly by polite, considerate chaps. The fabric of one headboard was marked &, having refused their offer of a part-refund, I was then provided with a replacement bed.

24 August 2026
Rated 5 out of 5 stars

Industry Leading Service

Good quality service; industry defining levels of communication and first class delivery and unpacking service.
The team that deliverd our furniture genuinely wanted to make sure we were happy and even placed the furniture in the room for us and took the packaging away.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

An excellent job…

Ian and Darren did an excellent job delivering our furniture. They were polite, friendly and were extremely helpful in removing the packaging and putting the pieces where we wanted them. Superb!

4 September 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good afternoon John Anson,

We're so pleased to hear about your excellent delivery experience! It's wonderful that our team was polite, friendly, and extremely helpful in removing the packaging and placing your furniture exactly where you wanted it.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Double bed delivery

Earle and Neil delivered our order
6975625 which was a double bed. Great and careful service. They went above and beyond.

7 September 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good afternoon Claire Weeks,

We are so pleased to hear that our delivery team provided such great and careful service for your double bed order. Thank you for taking the time to share your positive experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Really helpful delivery drivers

Really helpful delivery drivers who unpacked my order and took packaging away! Thank you Gary & Jake!

7 September 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good afternoon Natalie,

We're so pleased to hear that our delivery team was helpful in unpacking your order and removing the packaging. We appreciate your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Quick and courteous

The delivery drivers Gary and Jake were very careful when reversing through the gate and into the drive, and were smartly dressed, quick and courteous.

7 September 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good afternoon Sue,

We're so pleased to hear that our delivery team was careful, smartly dressed, quick, and courteous. It's wonderful that they handled the delivery so well. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Earle & Neil order 6968938

Earle & Neil order 6968938
Very friendly and helpful. Carried our order upstairs and tidied up after themselves. Very pleased with the service.

7 September 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good afternoon Carrie,

We're so pleased to hear about your excellent delivery experience! It's wonderful that our team was so friendly and helpful, even carrying your order upstairs and tidying up. We appreciate you sharing your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

The guys were very polite

The guys were very polite, got on with the job. Quick and easy! Could not be happier. Ross and Gavin did a great job and were very helpful.

7 September 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good afternoon Kathy Craze,

We're so pleased to hear our team was polite and efficient, making the job quick and easy for you. It's wonderful that they were so helpful. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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