Great delivery team from Cotswold Company, my units came extremely well packed, but Morgan & Jacob unpacked everything outside, to avoid bringing any mess into my property. They were extremely caref... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first console table we ordered was completely the wrong colour and not as shown on the website. We requested an exchange on-line, but didn't hear anything so rang and an exchange for a different t... See more
I’ve always liked Cotswold furniture and found it to be good quality. Recently ordered a bookcase, delivered by Bernard & Umair. Great lads- they delivered exactly where I wanted it and constructed it... See more
Company replied
Staff very helpful and courteous. No pressure to buy but understood our issue with measurement s etc as do not live in the Harrogate area. Arranged for us to contact them on our return home to make su... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0333 200 1725
- help@cotswoldco.com
- www.cotswoldco.com
4.7
Excellent
32K reviews
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Stylish and Good Quality External Door Mat
Good choice of external door mats
Found one which was just right
Delivered promptly
Seems very good quality and looks great
15 July 2026
Great choice of products
What a great choice of products. I have purchased a few items and they have been of the highest standard. Very well made. Delivery was made so easy by the company even though we live across the little pond in NI. It was no problem to this company sorting it out.
16 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very happy with my new console and side…
Very happy with my new console and side tables. Certainly worth the wait. The two delivery men, Aslan and Ryan, couldn’t have been more helpful and pleasant.
23 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon Celia Parker,
We're so pleased you're happy with your new furniture and that our delivery team provided such helpful and pleasant service. Thank you for your kind feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Morgan and Ant delivered the table
Morgan and Ant delivered the table - they were extremely professional, efficient, polite and friendly. They were also very knowledgeable about the product and made a helpful suggestion for the best place to store it before we have a chance to assemble it, then helped us to put it there. They are both a credit to Cotswold. Reference 6764532
23 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon Mrs F Davis,
We are delighted to hear about your positive delivery experience. It's wonderful to know our delivery team was professional, efficient, polite, and friendly. We're also pleased they were knowledgeable and provided helpful advice. Thank you for your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great company to deal with
Great company to deal with. Slight damage on delivery sorted very quickly
12 December 2025
Delivery
Both Ian and Tom delivered all our bedroom furniture in a professional and friendly manner! They manoeuvred the bulky boxes expertly up the stairs and placed all items where I requested.
Excellent service. Thank you!
23 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon Ceri Louise Hayward,
We're so pleased to hear our delivery team was professional and friendly. It's wonderful that they expertly handled your furniture and placed it where requested. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great delivery guys
Our Cotswold Company sofas were delivered by Ian and Ibrahim. Both guys were very polite and professional, working well together to deliver, unpack and set up the sofas. Great delivery guys!
21 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon LW,
We're so pleased to hear our delivery team was polite and professional, working well together to deliver and set up your sofas. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent
Excellent, deliver guys Gary and Jake were friendly and helpful!
23 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon Lynne Ganley,
We are so happy to hear you had such a positive experience with our delivery team. Thank you for your wonderful feedback; it truly means a lot to us.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service order no
Great service order no. 6870333
Driver Ryan Aslon
Friendly, efficient and tidy.
Shopping experience from beginning to end was very good.
17 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon Jenny Brunskill,
We're delighted to hear about your excellent shopping experience from beginning to end! It's wonderful that the delivery was friendly, efficient, and tidy. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good honest hard work!
Ian and Alex did a fantastic job, both on delivery and assembly of our three wardrobes. No fuss, no mess, just good honest hard work. A delight to have in the house.
Gavin & Nada :)
22 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon MR G MILNE,
We're so pleased to hear that the delivery and assembly of your wardrobes went so smoothly. It's wonderful to know that our team provided such good, honest, hard work. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great Delivery! Neil and Ian the delivery men were…
Neil and Ian the delivery men were super helpful. They were polite and friendly and really helpful by removing all packaging.
10 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon Consumer,
We appreciate your positive feedback! We're so pleased to hear our delivery team was polite, friendly, and helpful in removing all the packaging.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Quality furniture, excellent delivery service
Our bedroom furniture was delivered and put together by Sui-Pai and Jordan. They were super efficient and had it all constructed in no time. They arrived within the time window advised and were friendly and helpful. I thoroughly recommend the delivery service and the furniture is high quality.
22 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon CW,
We're so pleased to hear your bedroom furniture was delivered and assembled so efficiently. It's wonderful that our team was friendly and helpful, and that you are happy with the high quality of the furniture.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Fabulous company & products
Fabulous company, products and service!! The quality and craftsmanship of their furniture is second to none. We love all the many items in our home.
14 July 2026
Great service
Nick and Alex delivered the unit late in the evening . They were professional and did a great job.
22 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon Sarah Woodwards,
We are so pleased to hear about your positive delivery experience and that our team members provided such professional service, even late in the evening. Thank you for sharing your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Delivery service is quick and efficient…
Delivery service is quick and efficient
Staff were extremely helpful when I had a change of mind over a colour I’d chosen, very quick to collect my returns, All round a brilliant company, l absolutely love my new cushions they make my home look amazing
15 July 2026
Shocking quality of furniture/quality…
Shocking quality of furniture/quality control. My elderly mother ordered 4 items a few weeks ago.
On delivery the sideboard leg was so damaged it had to go back. Another oak cabinet had visible damage, but we accepted (and a small refund offered).
Had to wait a week for a second sideboard to be delivered (another 4 hour window to wait in for it). This turned up today and also has a damaged leg, sent it back again. Seriously! One damaged item is understandable, but two is unacceptable. The quality control stickers clearly mean nothing. I sent an email to complain and ask for a third sideboard to be sent with appropriate quality checks guaranteed, the auto reply says 3 to 4 days to respond. My mum is moving into her flat in less than a week.
This is not what you would expect for the price you pay for this stuff. Won't be buying anything from them again after this experience. Very disappointing.
22 July 2026
Unprompted review
Reply from The Cotswold Company
Good morning Nikki,
Thank you for taking the time to share this, and please accept our sincere apologies for the experience you and your mother have had. This falls well short of the standard we aim for, and we completely understand your frustration, particularly with the timing given her upcoming move.
Two damaged sideboards in a row are not acceptable, and we're sorry for the added stress and inconvenience this has caused.
I will be in touch with you directly and personally to sort this out as quickly as possible, including your request for a properly quality-checked replacement.
Thank you for your patience, and again, we're sorry this hasn't reflected the quality we should be delivering.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Impressive!
Delivery was quick, and it was really easy to return to my local shop, where the staff were lovely
15 July 2026
Hello there
Hello there. The young men who brought the furniture were very polite and took great care with both the furniture and the property. It was perfect.
Drivers named Abel and Nihall
1000 thanks
17 July 2026
Unprompted review
Reply from The Cotswold Company
Good afternoon Alej,
We're so pleased to hear that our delivery team was polite and took great care with your furniture and property. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
I am delighted with the Classic…
I am delighted with the Classic Cotswold pantry. It isn’t too big to look at but holds an enormous amount inside. It fits in perfectly with my kitchen. The delivery guys were brilliant, they put pads on the feet for me so the pantry will slide easily if I need to move it, without scratching the floor. They handled it carefully and it was delivered in perfect condition. This is the third piece of furniture I have ordered from the Cotswold company. Highly recommend.
22 July 2026
Unprompted review
Chest of drawers delivered on time and…st edroom
Chest of drawers delivered on time and is just as good
as my other bedroom furniture from Cotswold
14 July 2026
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