Nelia was really thoughtful and patient, we had a great experience and we highly recommend Nelia specifically! Thank you so much!
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See what reviewers are saying
Nuria has offered an incredible service and explained all the differences between colchones perfectly. We are super happy with our choice thank you!
Company replied
I ordered this duvet, then they called me to check the order I had placed was correct, I have opened the duvet too check it but won't be using it till winter, on first inspection all is good.Delivery... See more
Company replied
It was delivered on time, I didn't have to do a thing, they took the old mattress away, and brought in the new one, unpacked it and fitted it on the bed frame, cleared up all the packing and left Fr... See more
Company replied
Company details
About Colchón Exprés
Written by the company
EL MEJOR DESCANSO, AL MEJOR PRECIO
En Colchón Exprés te ayudamos a descansar como te mereces con una selección de colchones, somieres, canapés, almohadas, complementos y packs ahorro de las principales marcas del mercado: Flex, Emma, Relax, Sonpura, Dunlopillo, Ingravity y muchas más marcas de confianza.
Encuentra tu equipo de descanso ideal con nuestros expertos, que te orientan para que en función de tus necesidades específicas, escojas la opción más compatible para ti. Tanto en tiendas físicas como en la web, podrás financiar tu compra hasta en 40 meses sin intereses y probar tu colchón hasta 120 noches. Si finalmente no te convence, te lo cambiamos por otro.
Nuestro equipo de expertos en descanso te ayuda a elegir entre colchones de muelles ensacados, viscoelástica, látex o híbridos, además de somieres, canapés abatibles, almohadas cervicales y complementos como fundas y protectores. Trabajamos con marcas líder del sector para que encuentres el equipo de descanso adaptado a tu forma de dormir, tu peso y tus necesidades de firmeza.
Prueba hasta 120 noches
Transporte gratis
Hasta 40 meses sin intereses
¿Prefieres hablar directamente con nosotros?
💬 WhatsApp: 681 103 650 📞 Llamada gratuita: 900 897 956 🏬 Visita nuestras tiendas en Madrid y Valladolid ✉️ info@colchonexpres.comSíguenos para más consejos sobre descanso
Descubre en nuestra web nuestras guías de compra, comparativas y consejos prácticos sobre colchones, almohadas y complementos para acertar en cada elección.
Contact info
Calle del Mar Tirreno 8, nave A12, 28830, San Fernando de Henares, Madrid, Spain
- 900897956
- info@colchonexpres.com
- www.colchonexpres.com
El mejor precio para tu descanso
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service called to confirm everything
Easy to navigate online. Customer service called to confirm everything. Delivered as promised.
15 July 2026
Reply from Colchón Exprés
We really appreciate your review, Katryna! Keeping our website effortless while double-checking details over the phone ensures everything arrives exactly as expected. We hope you enjoy every night with your new Dunlopillo topper! 💫
Nelia was really thoughtful and…
Nelia was really thoughtful and patient, we had a great experience and we highly recommend Nelia specifically!
Thank you so much!
20 August 2026
Unprompted review
Reply from Colchón Exprés
Thank you so much for your kind words! We're delighted Nelia took such great care of you — we'll be sure to pass along your thanks to her. Enjoy your purchase!
Great service and a wide range of beds
Great service and a wide range of beds. Thank you for all your help Paola
7 August 2026
Unprompted review
Reply from Colchón Exprés
Thank you so much! We're glad Paola could help you find the right bed among our range. Enjoy your new mattress!
We were helped by Paola
We were helped by Paola, the service was fantastic! We bought two mattresses, was very helpful.
1 August 2026
Unprompted review
Reply from Colchón Exprés
Thank you so much for your fantastic review, Matt! 👏🤩 We love seeing Paola's attentive and professional service recognized for the purchase of your two mattresses. She is a wonderful advisor who always gives 100%! Thank you very much for choosing Colchón Exprés, and here's to a perfect night's sleep! 🛌✨
Reply from Colchón Exprés
Hi Sam! Comments like yours really make our day. Our team loves providing personalized, high-quality service, and we're so glad you experienced just that. Thank you for your trust and for leaving us such a great review!
Nuria has offered an incredible service…
Nuria has offered an incredible service and explained all the differences between colchones perfectly. We are super happy with our choice thank you!
24 June 2026
Unprompted review
Reply from Colchón Exprés
Thank you, Lucie! We are so happy that Nuria could guide you to the perfect choice. There is nothing better than knowing our customers are satisfied. Happy resting! 💤
Duvet
I ordered this duvet, then they called me to check the order I had placed was correct, I have opened the duvet too check it but won't be using it till winter, on first inspection all is good.Delivery was also very quick.
30 May 2026
Reply from Colchón Exprés
Thanks for choosing us, Clive! 👏🔝 Order verified, super fast delivery, and a great first impression of your new duvet—that’s exactly how we like to do things! We wish you a wonderful and cozy rest when the cold weather comes. See you next time! 💤
Good service
Good service, fair price, fast replies and high quality, all to the business!
22 April 2026
Reply from Colchón Exprés
Great to hear that, Gene! 👏🔝 We really appreciate your feedback regarding our fast replies and product quality. Thank you for choosing us for your rest! 💤
Customer Service via chat was great!
6 April 2026
Reply from Colchón Exprés
Thanks for choosing us, Luci! 👏🔝 We’re happy to know our chat service met your expectations. Wishing you a wonderful rest! 💤
No habia disponibilidad y la…
No habia disponibilidad y la información de dispon. no era justa.
1 March 2026
Reply from Colchón Exprés
Muchas gracias por tu sinceridad. Lamentamos mucho que la información de disponibilidad no fuera precisa en el momento de tu consulta. Si aún necesitas ayuda para encontrar una alternativa disponible de inmediato, nuestro equipo está a tu entera disposición ✨🛌
Great experience as we had very clear…
Great experience as we had very clear communication and timely service! Also the products they carry were perfect for our needs
20 February 2026
Reply from Colchón Exprés
Thank you so much for your review, Alexander! 😊 We are thrilled to hear that our communication and timely service met your expectations. Finding the perfect products for our customers' needs is our top priority. Enjoy your new sleep equipment! ✨🛌
We were very well welcomed by Paola
We were very well welcomed by Paola, very pleased with our purchase.
27 February 2026
Unprompted review
Reply from Colchón Exprés
Thanks, Gabriel! Paola will be delighted to know you are happy with her service and your purchase. Enjoy! ⭐
Colchon express provided everything…
Colchon express provided everything about the beds. Especially Paola helped us a lot and steered us about which bed we should choose. Thanks to her for every help.
5 February 2026
Unprompted review
Reply from Colchón Exprés
hanks, Caner! 😊 We are glad Paola helped you choose the perfect bed. Enjoy your rest! 💤
Very easy and quick. Thanks Paola!
Very easy and quick with nice helpful service from Paola. Got a good deal on black Friday too!
30 November 2025
Unprompted review
Reply from Colchón Exprés
Great, Hayden! It gives us immense joy to hear that the process was so easy and quick. And how wonderful that you got a good deal on Black Friday thanks to Paola's help! ✨
Great service
Location is a bit odd but the service was fantastic. Luis did a great job showing me all the options and helping pick out the best mattress and base for us. Great experience.
24 October 2025
Unprompted review
Reply from Colchón Exprés
It's great to read that the service was fantastic, Mabel. We appreciate you mentioning Luis's great help in choosing the ideal mattress. We hope you enjoy unbeatable rest with your new base and mattress. Thank you very much! 🛏️
Excelent customer service!
Excelent customer service!
Fast delivery, all good and cheap price.
21 June 2025
Reply from Colchón Exprés
Thank you so much, Gustavo! 😊 We're happy to hear that everything went smoothly with your Emma Fusion Fresh mattress.
Fast delivery, great service, and a good price — that’s exactly what we aim for! 🛏️🚚 Enjoy your new level of comfort and rest 🌙✨
Good price & helpful staff
An excellent price and staff very helpful for someone who speaks little Spanish.
11 July 2025
Unprompted review
Reply from Colchón Exprés
Thank you so much, Russ! 😊 We're really glad to hear our team could assist you clearly despite the language barrier — we always aim to make your experience smooth and friendly, no matter where you're from 🌍 Enjoy your purchase and see you again soon!
The best costumer service in Spain
The best costumer service in Spain, very punctual and attentive! The mattress is out of this world, super comfy and well made! 100% recommend
22 May 2025
Reply from Colchón Exprés
Thank you so much, Filipe! 😄
We’re thrilled to hear you’re enjoying your Ingravity Termalfresh Active mattress and your new pillow — comfort and quality are what we aim for! 💤🛏️
And reading that you rate our customer service as the best in Spain? That really made our day. Thanks for recommending us! ❤️
It was delivered on time
It was delivered on time, I didn't have to do a thing, they took the old mattress away, and brought in the new one, unpacked it and fitted it on the bed frame, cleared up all the packing and left From time they rang the doorbell to the Time they left no more than 10mins. Excellent
3 February 2025
Reply from Colchón Exprés
We really appreciate your feedback, Tony! It’s great to hear that the delivery went smoothly and efficiently. Enjoy your new mattress! 🛏️🚚
Reply from Colchón Exprés
Thank you for your feedback! We're glad you found both the product and the price excellent. Enjoy your purchase! 😊
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