Bad customer care, long delivery
I ordered chocolate for a fountain for my child’s birthday party because I wanted to support a local business instead of buying from a random seller on Amazon.
The website stated that standard shipping is 2-3 business days. I placed my order on 17 July, but after 10 days I still hadn’t received anything. I emailed customer support asking for an update, but I never received a reply. There was also no tracking number, so I had no idea where my order was or whether it had even been shipped.
The chocolate finally arrived on 5 August, long after my child’s birthday party had already taken place. By then, the order was completely useless for its intended purpose.
I’m extremely disappointed with the lack of customer service and communication. If you can’t meet your advertised dispatch times, at least keep your customers informed and respond to their emails.
I genuinely wanted to support a small local business, but after this experience I’d rather order from Amazon, where at least I know my order will arrive on time and I can track it. This company shows a complete lack of customer care.