Chemist4U Reviews 

133,223
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 22,210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the smooth online ordering process, noting that their necessary medical items always arrive promptly and in perfect condition. Consumers also deeply appreciate the reasonable prices, professional service, and the wide range of health products easily accessible through the platform. However, some customers also noted that certain treatments and specialized medications can be quite expensive, making regular orders somewhat challenging for people managing a strict budget or lower income. A few reviewers additionally mentioned that getting lower prices or discounts would make ongoing purchases much more accessible for everyday health needs.

What people talk about most

Service

People report positive experiences with service, highlighting prompt and efficient deliveries as well as... See more

Order

Reviewers highlight positive aspects of order placement, noting that the ordering procedure is very easy and... See more

Product

Users describe positive interactions with product, noting that items arrive in excellent condition and are... See more

Price

Consumers find price to be positive, highlighting great value and competitive costs compared to other places.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service is good. They make sure you understand what the items are and that you know the side effects and dangers of overdose if there are any. Ordering things on line is easier than going... See more

Company replied

Rated 5 out of 5 stars

Chemist 4U are an excellent choice for health needs. They are very helpful and quick to respond to any questions. They have a very good range of products at fair prices. Delivery is excellent anything... See more

Company replied

Rated 5 out of 5 stars

I regularly need my item for my partner with diabetes. The local pharmacy has difficulty obtaining this item but Chemist4U has it and it is easy and quick to order. The item arrived within two days an... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend Chemist4U to everyone. They provide a wealth of professional experience & knowledge within their particular field & back this with prompt efficiency in processing one's order &... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Drug Store
  4. Medical Clinic
  5. Online Prescription Medication Vendor
  6. Pharmacy
  7. Weight Loss Service

Written by the company

We’re a leading online pharmacy and trusted NHS healthcare provider who delivers healthcare essentials and services online across the UK from our home in Skelmersdale. At Chemist4U, we're proud to have grown into one of the UK's largest online pharmacies, but we’re dedicated to maintaining the personal touch you’d find in your local chemist. Our knowledgeable and caring team is here to help you every step of the way, ensuring that you get the affordable, reliable care you deserve. With our expert UK-based pharmacy team, we’re here to provide trusted advice, deliver your prescriptions, and offer a wide range of services tailored to your needs. We understand how challenging it can be to access the healthcare you need, which is why we’re constantly evolving to meet your demands. Whether it's through our easy-to-use app, free delivery on orders over £30, or our commitment to supporting the NHS with Pharmacy First and the Pharmacy Contraception Service (PCS), we strive to make your health journey as smooth as possible. We work closely with our partners to keep prices low, offering options like our Brand May Vary range to help you save even more. We're also here to help you curb your cravings and shed the pounds with clinically proven weight loss treatments. Visit chemist-4-u.com/clinic/weight-loss to see if you're eligible for life changing, clinically proven weight loss injections.

Feel better, sooner with Chemist4U

Written by the company

Losing weight can be an uphill battle, but we’re here to help you reach the top.
Ditch the diet cycle and embrace real change. A total reset for a healthier, happier you. Visit chemist-4-u.com/clinic/weight-loss to see if you're eligible.
Manage your NHS prescriptions easily in our app
Download our app today for a fuss-free way to manage your prescriptions. Wide range of features to help you get your treatments delivered. Get notified when it’s time to re-order, stay up to date on the progress of your prescription and much more. Visit chemist-4-u.com/app to learn more.
NHS Pharmacy Contraception Service
Your contraceptive pill could be free! Visit chemist-4-u.com/clinic/contraception to see if you're eligible.

Our price promise

Learn more at chemist-4-u.com/price-promise

We regularly check our prices against a range of online competitors. But if you do find something you bought from us at a better price within 7 days, you can request a refund or credit for the difference. Terms & conditions apply, see website for details.

Contact info

Lose up to 25% of your bodyweight

Visit our online clinic for details

4.8

Excellent

TrustScore 5 out of 5

133K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(133,223)

20,386 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible I'm disabled and they say they…

Terrible I'm disabled and they say they delivered my £30 parcel to me. They didn't and they are legally responsible to ensure I get my parcel. They don't care. I just want to be reimbursed then I can use any other company but them.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for still caring about patients!

After a nightmare with the ‘other’ online pharmacy, and various retail pharmacies such as Tesco, all telling me they couldn’t get hold of the strength medication I needed, I nearly gave up. I was loosing the will to live with them not offering up any other options or solutions, when Chemist4U not only supplied my medication, but they answered the phone swiftly, and I spoke to a very helpful and patient lady called Jan. Thank you for standing out from the crowd and looking out for those who need it, when most other organisations just don’t seem to care anymore.

5 November 2026
Unprompted review
Rated 1 out of 5 stars

⭐ 1/5

⭐ 1/5 – Disappointing Prescription Delivery Service – Unacceptable Delay

I am extremely disappointed with Chemist4U’s prescription service.

My medication order (Order No. 1009355478) was placed on Friday, 30 October 2026. Today is Wednesday, 4 November 2026, and I still have not received my medication.

Even more frustratingly, the Chemist4U app continues to show “Order in progress”, with no confirmation of dispatch, delivery date or meaningful update.

Medication is not an ordinary online purchase. Patients depend on receiving their prescriptions promptly, and delays can seriously affect their health and wellbeing.

It is unacceptable that, after five calendar days, my prescription still appears not to have been dispatched.

Chemist4U needs to improve its prescription processing, communication and delivery service. Patients should not be left waiting without clear information about when their essential medication will arrive.

Based on this experience, I cannot recommend Chemist4U for reliable prescription delivery.

4 November 2026
Unprompted review
Rated 1 out of 5 stars

My order was delivered by Royal Mail…

My order was delivered by Royal Mail and left in my bin with a picture from Royal Mail clearly with this and it wasn’t honoured poor service
Who looks in a bin for parcels and what idiot leaves a parcle in a bin and unfortunately it went with bin man but they didn’t honour and re send out the product

20 October 2026
Rated 3 out of 5 stars

My order arrived ok

My order arrived all
Ok , but I’m disappointed with the service as I messaged on the 26 October with a query regarding my order and no one ever got back to me , it does say support is provided before you order but I feel I’m not supported

31 October 2026
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling. Order wasn't shipped, it turned out to be on hold. I received no communication from them and no intention to solve the error once contacted. Terrible service on chat. Couldn't be more frustrated.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Smooth

Smooth. Prescriber completes thorough checks and ensures your normal meds dont interact with your purchases.

31 October 2026
Rated 5 out of 5 stars

From ordering to receiving excellent…

From ordering to receiving excellent service

28 October 2026
Chemist4U logo

Reply from Chemist4U

Hello
We are delighted to hear that you experienced excellent service from the moment you placed your order until you received it. Thank you so much for taking the time to share your positive feedback with us.
Kind regards Chemist4U

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look