Car Mats UK Reviews 

It puzzles me that some companies don’t realise that raining spam on people, two today, makes them much less likely to buy.

Rubber no smellCar mats for jaecoo 7 are slightly oversized and bunch up in the middle of the rear one piece mat, front mats slide.
Customer service said these would settle 🤔 but not.
First order was full set plus boot mat, but wrong mat sent for boot, think it's a chery tiggo, but after an email was sent they arranged free replacent very quickly which fits quite well.
I can't be bothered to be messing getting replacements and sending these back.
I could have done better things to waste over £100 of my money 😡

So far so good.
Ordered for my VW Golf, decent quality.
Just awaiting boot liner which they say is in progress.

I had a set of car mats that I wasn't entirely happy with. Car Mats UK were very quick to send me a free replacement. Their customer service was excellent. The replacement mats were absolutely fine.

Their website giving a 1-7 days before despatch is optimistic I ordered on the 14th so 7 working days is up and no sign yet of despatch

Update as with many companies they view the delivery date as a moveable date. These mats were ordered on 14th but work didn't start until 4 days later and delivery suddenly jumps from 'up to 9 days' to 9 days after work starts. But they're still running late even on the worst case delivery.
No apologies forthcoming just a denial that they're at fault.

Avoid!
I ordered premium range of car mats for my Tesla model 3. Delivery was advised as 3-5 days

After a week of no news I contacted carmats-uk and was advised they were being stitched that day and then despatched. 3 days later after hearing nothing I contacted them once again and they provided a tracking number. Altogether it took 10 days for the mats to be received.

Once received disappointingly the quality is extremely basic (give I paid extra for premium mats I was actually shocked how poor these are) and worse still they don't fit properly in the car with gaps everywhere - defeating the purpose of paying a premium for custom fit mats

I contacted the supplier to ask what can be done and 4 days later I'm still waiting - I really have no hope of hearing from them.

The company are useless - no communication unless chased and even then they can choose to ignore you. I am now stuck with mats which I'll have to replace with ones that actually fit and are better quality

Avoid this company

Mats for my Tesla are just fantastic couldn’t have been better and would highly recommend

Online order for some cab mats for the motorhome. Picked what I wanted and sent off the order. Within half hour I received a message asking for some images to clarify I had ordered the right mats. Reply came back that the order needed to be amended slightly to fit my motorhome. Order was placed and came within two weeks. Fitted like a glove, love the new mats. Very helpful to have that level of customer service. Good job!

Ordered a set of mats for my car. Unfortunately the drivers heel pad had worn through after 11,000 miles. Asked CarMats about any options (had already sussed out a small pad on Amazon).
CarMats asked for photos and then offered me a replacement mat with a PVC heel mat which should be more wear resistant.
Original sales service was very good but this after-sales response was absolutely brilliant. Thanks to Amy and Elliot.

Great company to deal with. They say that you can measure the service of a company with the manner with which it deals with an issue. Well, this company meets and exceeds all expectations. Well done to Carmats.Uk.
Great product and exemplary service.

I ordered some car mats for my golf estate and put in year etc. The mats arrived on time but unfortunately the back seat mats did not fit. I put the front mats in as my cat needed to have mats (hence my purchase ) and i thought i would try and live with the oversized and incorrect back seat mats. A couple of days later, Carmats.co.uk asked me for my feedback on the product / service. I explained to them that the back mats did not fit, They diod not apologise but simply said that as the mats had been used they would notbe able to help me. They advertise that they make bespoke mats. They are not helpful and i would be very careful when purchasing from them

I ordered an extra set of front & rear car mats for a recently dealer purchased, 2017 Honda CR-V. It came with genuine Honda mats which I thought were ok but i have always kept a spare set incase of messy disasters... against my new CARMATS, the original Honda's seem cheap. The difference is Chalk & Cheese! They are now the main mats- and what a difference. Pay the extra and get a very good product. ( I used to run a fleet of limousine and I understand what quality mats are. ). This review is by me Richard Phillips

Absolutely shocking customer service - don't reply to emails - seem happy produce faulty items and not willing to speak to you regarding it

Car mats were poorly finished, heel rest squint. Velcro clips which are shown in pictures are 2 bits of velcro with sticky back. Nothing like pictures at all.
After numerous emails, they did allow a return.
Whole process disappointing and time consuming, Though did receive a refund in the end.

Unfortunately, I've lost hope that the parcel will even arrive. The company and DHL are providing no concrete answers. I've been waiting for the courier for two weeks, and the tracking number still hasn't changed, meaning it appears the parcel hasn't even started its journey. The company keeps responding, specifying further delivery days. CARMATS.UK, seriously? It's been a month! Unfortunately, you're losing credibility! If the company claims DHL is at fault, then after so many complaints, they switch couriers and, in the meantime, deliver the product to the customer using a different courier. I can change my opinion if you explain the situation clearly and provide a specific delivery date. No, and I'm interested in another email saying: "Maybe it will be this week."

Great service, great communication, great mats at a good price. Highly recommend, and I don't normally leave review but this company was great. Thank you

I have now been waiting approximately a month, the 1st set of mats went missing? Not received any response to my emails and now threatening to go to credit card to get a refund

Great service from start to finish, prompt and polite with a quality product

Took a while for the mats to come, I ordered the exclusive ones with added Vinyl Union Jack Heelpad and coloured trim.

The Velcro fixing on the rear of the pad came off after just one week, the stitching on the heel pad came undone after a month. I emailed them but didn’t hear anything back from them.

I wouldn’t go anywhere near this company again expensive mats that don’t last 10 minutes

Really impressed with the mats great quality for the price paid! Dispatch was quicker then expected and I added a colour to the mats! Really impressed!