Camping World UK Reviews 

Great service super knowledgeable and helpful.

Great Staff, Great prices would recommend this shop

**0 STAR – GOODS NOT RECEIVED, €1,115.35 REFUND STILL OUTSTANDING**

I would strongly urge customers to exercise caution before placing a significant order with Camping World / DNM Outdoor Ltd.

I paid **€1,115.35 on 3 August 2026 for Order 869153** in good faith.

The order was not forthcoming. Cancellation was agreed and, importantly, **Camping World agreed that my €1,115.35 would be refunded**.

Despite this, I am still waiting for my money.

I have repeatedly contacted the company seeking something very simple: confirmation that the refund has actually been processed, the processing date and the refund transaction reference.

Instead, I have had to continually chase the company without receiving satisfactory confirmation that my money has actually been returned.

What makes this particularly concerning is that, after researching recent reviews, I discovered **other customers publicly reporting very similar experiences involving undelivered/cancelled orders followed by difficulties obtaining their refunds**.

I am not commenting on those individual cases beyond what those customers have publicly reported. I can, however, speak unequivocally about **my own experience**:

**€1,115.35 paid.
Goods not forthcoming.
Order cancelled.
Refund agreed.
Repeated chasing.
€1,115.35 still outstanding.**

I have now formally escalated the matter to DNM Outdoor Ltd management and Customer Relations and am preserving the complete correspondence and payment trail for escalation through the appropriate payment, consumer-protection and legal recovery channels if necessary.

For an agreed refund to require this degree of persistence is, in my experience, completely unacceptable.

I will update this review immediately if Camping World returns the **€1,115.35** and resolves the matter.

Until then, based on my experience, I **cannot recommend purchasing from this company**, particularly where a substantial advance payment is involved.

**Order 869153 – €1,115.35 outstanding.**

Buyer beware! We placed an order for £303 for a single item, it never arrived.
Called the company & they apologised but wouldn’t offer us a delivery date so suggested we canceled the order & purchased elsewhere.
We did this & now despite the fact they keep promising our refund it never arrives.
Really poor customer service, if you cannot honour the order taken in good time at least get the refunds sorted.

Ordered a canoe, took my payment. Then emailed saying they were low in stock and would be delayed. Several days later emailed saying they were out of stock and would issue a refund within 14 days. 14 days has elapsed, still no refund despite chasing several times. Now have to go through credit card dispute to get the £450 back.

I bought the Camptech Draught Excluder on 5-7-26, on the understanding that it was held at their other premises and would be dispatched in 4-7 days. at the end of July I emailed them and asked where it was, they replied that due to staffing shortages hey were having problems and was there a time that i needed it by? I replied that i was going on holiday in my van on 6-8-26 and needed it before then. It wasn't sent. Two more emails were sent which were ignored. I have now contacted Paypal directly and got a full refund.
DO NOT USE

Don't use this company i ordered two drying robes and only one came knowone got intouch with me to tell me they only had one in stock but took my money I had to get intouch with them I really dont think they would have got intouch and refunded me absolutely disgusting company

Liv super helpful thanks so much!

A brilliant experience, helped by Liv. She was ace.

Great store with lots of tents on show.
Staff are very helpful and friendly

Always a fab place with helpfull staff

What a find! Brilliant display of tents in a large indoor warehouse, then all the kit and clothes you could ever need in the other warehouse. Good prices, lots of sale items. Asked for help and knowledgeable staff helped me straight away. Would recommend

We loved seeing the variety of different tents and boxes and gazebos. So many lovely camping things to choose from :)

Ordered a new caravan canopy from Camping World on 08th August 2026 for £660 including light fittings. This was ordered in store with a 7-10 day delivery time frame. When we ordered this canopy in store, it was the second time we had ordered through Camping World having previously ordered a canopy which never arrived and was cancelled. We made it clear to them that we had a holiday planned where this new one would be required on 28th August 2026. After waiting a week to the 7 day mark, I phoned up and was informed there were delays and it had not been received but they would mark it as “Urgent”. I then called up on Day 10 and was told they didn’t know about my previous call and it had still not arrived. I called up in between Day 10 to 26th August multiple times and was told there was still no news on when this would be coming. On 26th August I called again and was told that it was now out for delivery to my home address via FedEx and was provided the tracking number and estimated arrival time of 09:30-13:30 on 27th August. I waited around all day for this parcel before having to go out and it had still not arrived. Later on in the evening of 27th August I was informed by camping world that this had been sent to the Horsham store address but with my name on it. At the time they called it was too late for me to go due to closing time of the store so on 28th August I had to drive all the way over to the Horsham Store to collect it competing delaying my holiday and my time. As a “good will” gesture they gave me a £25 Camping World Voucher? Seriously? £25 from a £660 order which took them 20 days for me to have to then pick up myself? Absolutely disgusted with the treatment customers are given and the company as a whole has been completely unreliable.

Amazing. Really helped me with advice. Liv was an amazing help. Thx

Liv was amazing with her knowledge of products and recommendations on stuff we needed urgently. Would recommend now question

Been coming here for years always great range super helpful, knowledgeable staff. We’ve been back today and as great as ever.

After placing an order around £1000 I had to wait 4 weeks for my items. You can’t call and speak with anyone it’s either email or what’s app.
This made us as a family miss one trip camping and lucky after me constantly chasing it has arrived for our next trip.
I would not purches anything again from them and I will be advising people to stay away. Only if I knew I could have got my tent from direct service would have never gone through this company.

I ordered a tent and accessories from Camping World with a 4-7 dispatch window advertised. When the items hadn’t been delivered 2weeks after this time frame I asked them where my order was and when it likely to be delivered, they were still unable to give me a date.
I cancelled my order and requested a refund but unfortunately even after their 14 working days refund time frame I am again still waiting to receive my money back for products I never even received.
Please be cautious if ordering from this company with items that have this delayed dispatch notice as now I have looked into reviews for them it seems to be quite a frequent issue for them.

Great service very friendly