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BENU Farmacia, insegna retail di PHOENIX Pharma Italia, offre un concetto di farmacia contemporaneo, in cui i clienti possono trovare un ambiente accogliente, un ampio spazio dedicato ai servizi in farmacia, una gamma di servizi digitali, una scelta di prodotti esclusivi di alta qualità, il tutto con un approccio incentrato sul cliente messo in pratica da un team di esperti professionisti. BENU Farmacia è rappresentata da oltre 350 farmacie tra il nord e il centro Italia, in rapida espansione anche nel sud del paese. Il modello di BENU Farmacia pone la persona al centro, intesa sia come farmacista, sia come cliente.
interporto blocco 11.1, 40010, Bentivoglio , Italy
3.4
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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scontistica superiore alla media del settore e facilità di acquisto con procedura on line semplice e intuitiva
Reply from BENU Farmacia
Gentile Federico, grazie per la sua bella recensione. Cordiali saluti
Order number EC1540825 placed on 28/05/2026. It’s been 8 days and thier update says ‘in stato di preparazione’. I need the medicines from this weekend and looks like i have to go and buy direct from a pharmacy.
What is frustrating is thier Horrible client service!! No response to email sent and no one actually comes on the phone. They put you on hold for 10 minutes and then call disconnects. Will never use site again.
Reply from BENU Farmacia
Dear customer, thank you for sharing your experience with us. We sincerely apologize for the delay in delivery and for not being able to provide you with the timely assistance you deserve. We know our team has already contacted you privately with updated tracking and a solution to your issue. Kind regards
Reply from BENU Farmacia
Gentile cliente ci scusiamo sinceramente per il ritardo nella consegna e per non essere riusciti a fornirle l'assistenza tempestiva che merita.
Comprendiamo perfettamente la sua frustrazione, sappiamo che il nostro team l’ha già contattata privatamente.
La sua soddisfazione è la nostra priorità e faremo tutto il possibile per riconquistare la sua fiducia.
Grazie
We would like to express our sincere appreciation to the Benu pharmacy team. Their kindness, professionalism, and willingness to go above and beyond were outstanding. Their medical expertise and experience were greatly valued.
Thank for everything,
Reply from BENU Farmacia
Gentile Anders Tobias Hvass, La ringraziamo per le belle parole e per aver condiviso la sua esperienza presso la nostra farmacia. Grazie da Benu Italia.
Reply from BENU Farmacia
Grazie delle belle parole.
Excellent products and quick delivery service.
Reply from BENU Farmacia
Grazie per la sua bella recensione.
Farmacia on line super conveniente e liberi di acquistare i pezzi se si vuole da un farmaco
Reply from BENU Farmacia
Buongiorno, la sua valutazione ci fa molto piacere!
I bought a product from here, but when I received the product, the expiration date on the product was erased and I couldn't read the expiration date. I emailed them twice to follow up on the matter, but I did not receive a reply. It is possible that the low price of some products is due to their expiration date.
Reply from BENU Farmacia
Dear Sepideh,
the price of the product is not linked to the expiration date.
We apologize for the problem you encountered with your order. We verified that the customer service has contacted you to manage your report and the return of the product.
Best regards
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