Bunches.co.uk Reviews 

18,306
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,889 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless online ordering process, helpful progress updates, and the wide variety of fresh, beautiful bouquets available. People note that deliveries consistently arrive on time, often packaged securely, and recipients are always delighted with their vibrant gifts. Consumers also appreciate that these thoughtful floral arrangements remain fresh for long periods after arrival. Some reviewers were not happy with occasional delivery delays, packages left in inconvenient places, or instances where items arrived much earlier than requested. Others mentioned that certain bouquets looked smaller than expected, lacked fullness compared to the advertised pictures, or wilted prematurely.

What people talk about most

Product

Users describe positive interactions with product, highlighting the fantastic choice and fresh, long-lasting... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that packages arrive... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the fresh and beautiful... See more

Order

Consumers find order to be positive, highlighting the website as simple to use for selecting and paying.... See more

Service

Reviewers mention positive feedback about service, highlighting a reliable experience with on-time deliveries... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Normally I would give a 5 star rating for the flowers that I purchase from your website. However I was a little disappointed with my last order as the pot plant was so small for the price paid. Espe... See more

Rated 4 out of 5 stars

I ordered some flowers to be delivered to my friend who is recently bereaved. They arrived the following day. I hadn't seen the flowers, of course, but she said they were beautiful.

Rated 5 out of 5 stars

I ordered flowers for the first time from Bunches for a colleague's birthday, I asked for the florists choice in vibrant and received the most stunning bouquet of vibrant and fresh flowers which were... See more

Rated 5 out of 5 stars

Flowers are easy to order, often with a discount code. Large variety of flowers to choose from. I only order online from Bunches. Never had a bad experience. Flowers always arrive fresh even if Royal... See more


Company details

  1. Flower Market

Written by the company

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.95. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(18,306)

1,790 reviews in the last 12 months

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Rated 2 out of 5 stars

Whilst the service is great & timely…

Whilst the service is great & timely the actual bouquet (Florentina) was very disappointing ☹️. For virtually £42 it’s a very small bouquet & the roses in particular were very sad looking & pretty much dead on arrival. This was a birthday present for my wife so overall a real disappointment.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Very pretty bunch of flowers

Very pretty bunch of flowers. My friend was delighted. I always worry when sending flowers which I haven't seen to, a friend in another city, as I know I won't be able to check the quality. Recipients are hesitant to say that the flowers you've sent are poor. But i received a photo from my friend, and could see for myself.

5 September 2026
Unprompted review
Rated 2 out of 5 stars

Different to online photos and missing stems

The first time round, the flowers were dried out during the heat wave and weren’t packed well, we also noticed a number of stems missing and the flowers weren’t like the photos. Customer care came back to offer a replacement which was unfortunately also not great. The photos being advertised online are probably only 60% of what your flowers will look like. I then gave them another chance for someone’s birthday and again the photos don’t match the bouquet, it’s much smaller, and some of the flower types are missing!

3 September 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

Thank you for getting in touch, and we're really sorry to hear this has happened again.

If your flowers arrived still in bud, that's completely normal, they should open up beautifully over a day or two if you follow the care instructions included with your delivery. If anything was missing from your order, though, please do let us know exactly what wasn't there and we'll sort it out for you straight away.

We're sorry the bouquets haven't matched your expectations on more than one occasion now, and we understand how disappointing that is, especially for a birthday.

Can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Alternatively you can contact us on 01623750 343 Kind regards, Bunches.

Rated 5 out of 5 stars

Another very happy recipient

Another very happy recipient, I’ve always used Bunches when sending flowers. They are fresh and long lasting, lots of choice. The friend I sent them to had a nasty car accident and was very pleased to receive them.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

A Reliable service

Booking is easy to follow, a wide selection of flowers, cards and extras is available
Delivery is totally reliable
I highly recommend Bunches

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Package arrived on time. Quality disappointing.

The package arrived on time for my Daughter-in-Laws birthday. She was so disappointed she sent me a photo..foliage was sparse and flowers the same. Overall the package was really below the standard you said it would be. Debbie tried to make me feel better “Never mind they will look better in the morning when they have chance to spread out. “. But for a cost of a bit less than £30 the gift was a disappointment all round.
Bunches have been my go to for flowers by post for several years since I became disabled. Sadly I will not be confident using your company in future.

27 August 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

We're truly sorry to hear that the flowers for your daughter-in-law's birthday didn't meet our usual high standards. At Bunches, we take great pride in delivering beautiful blooms that bring joy, so it's disappointing to hear this gift fell short, especially for such a special occasion. Can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Alternatively you can contact us on 01623750 343 Kind regards, Bunches.

Rated 5 out of 5 stars

Great Experience

Very easy to navigate the website which is so helpful. I was kept informed all the way through re the progress of my order and having the tracking number information is so handy. My recipient was delighted with her floral gift and I will continue to use and recommend Bunches as I have done so for many years. Thank you so much.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Flowers should have arrived Saturday…

Flowers should have arrived Saturday but didn’t arrive until late Wednesday and they were all dry and wilted

2 September 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

We're so sorry to hear this. Flowers arriving days later than planned is disappointing enough, but for them to also arrive dry and wilted really isn't the standard we aim for at Bunches. Can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Alternatively you can contact us on 01623750 343 Kind regards, Bunches.

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