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Antalis Reviews 6

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TrustScore 2.5 out of 5

2.5

Prints and Signs Store
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Company details

  1. Prints and Signs Store
  2. Office Supply Store
  3. Packaging Supply Store

Written by the company

In Europe and Latin America, Antalis is the leading B2B distributor of products and services in Papers and industrial Packaging, and number two in the distribution of Visual Communication media. Antalis operates in 29 countries serving over 90,000 customers with a team of 3,800 employees and breakthrough e-commerce solutions. Our 60 distribution centres, focused on eco-responsibility, provide world-class services.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

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How this company uses Trustpilot
Rated 1 out of 5 stars

This company is a SCAM!

This company is a SCAM!! They don't answer, they don't send the goods.
Don't buy from this company

17 October 2025
Unprompted review
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Reply from Antalis

Thank you for sharing your feedback. At Antalis, we take all customer concerns very seriously and strive to provide excellent service to all our clients.

We sincerely apologise for any inconvenience you may have experienced. This is not reflective of the high standards we set for ourselves, and it’s disappointing to hear that we may have fallen short in your case.

To address your concerns and assist you further, we kindly request that you contact our Customer Service team directly at customerservice@antalis.co.uk. Please provide your details so we can investigate this matter thoroughly and resolve any issues as quickly as possible.

We value your feedback and the opportunity to improve our processes and service.

Rated 1 out of 5 stars

Very disappointing

Very disappointing. Want to purchase an order for a total of £170, but then was hit with a "small order charge" of £25 because it has to be a minimum of £175. Looking to increase my order I spoke to a customer services adviser and they then increase what was the minimum of £175 to £200. Not good. I lacked confidence so cancelled my order.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with.
Our printing company orders majority of our stock from Antalis, great team to deal with, excellent cost and quick next day delivery.
Highly recommend them.
Special thanks to Simon Broome, Mark Mathison & Fitz Panton, for making every transaction, smooth as possible.

27 March 2024
Unprompted review
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Reply from Antalis

Thank you so much for your feedback and 5-star review.

We're thrilled to hear that you've had such a positive experience with Antalis and in particular with Simon and Mark, I will make sure they see this!

We truly appreciate your recommendation and look forward to continuing to meet your print needs in the future.

Rated 1 out of 5 stars

Order your free sample box - but don't expect it anytime soon!

Received a promotional booklet from Antalis in my latest copy of Digital Printer magazine. Inside was a full page inviting me to scan a QR code to request a sample box, supposedly full of digital media samples (coated, uncoated, etc.). Did this, which led to a sales call, which led to an "account" being opened, which led to an account manager asking what I needed, and endless questions about what machinery we operate and what papers we use etc. I just want the advertised sample box to start with - then I will consider whether I want to place an order, after I have seen and touched the samples.

I don't expect I will receive the sample box, and I haven't got hours to waste replying to their account manager's emails detailing what samples I require - I expected a box of samples of all that they offer so that I can make my choices and consider new options for new products as we produce them.

It's like they don't want new business.

15 January 2024
Unprompted review
Antalis logo

Reply from Antalis

Thank you for sharing your experience with us. We apologise for any inconvenience caused during your interaction with our promotional offer, and we appreciate the opportunity to address your concerns.

We understand that the process you went through was not as straightforward as expected, and we want to assure you that your feedback is taken seriously. Our intention with the initial contact was to provide a personalised experience based on your unique printing needs. To ensure that we send you a sample box tailored to your requirements, we often request information about the machinery and papers our customers use.

Your time is valuable, and we appreciate your feedback as it helps us improve our processes.

Rated 1 out of 5 stars

Shocking

Absolutely dreadful. If I could provide this review without assigning a star rating I wouldn’t hesitate. I have to consistently chase orders that end up taking literally in excess of a month to deliver. On a couple of occasions after waiting this period the order was shipped incorrectly only to have to wait again. My account holder or their systems are incompetent. If you know of alternative providers don’t waste your time here.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say? Always available and willing to assist. Service from Cathy & Rob is always top notch
Pleasure doing business with them

21 March 2022
Unprompted review

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