Atlas Editions UK Reviews 

This company is not too be trusted .They are dishonest and deliberately ignore one's attempt to communicate .Don't be taken in by their adverts
They send threatening letters when you inform them that they haven't sent you the item they are billing you for and that you do not owe them money .

Bad bad wont let you cancel orders and keep demanding money

I were receiving Dinky models on a regular basis. Then for some reason I began to receive items I didn't want such as trains, and other pieces. I had to return these models, and that cost me postage!!!

All I have been interested in have been dinky motor vehicles.
These were very good. Would it be possible to resume the collection please?

The quality of the die cast models is beyond exellent,,, the detail of the models is beutifull, and due to payment issues regarding models that i had'nt ordered, and then not having to pay for duplicated models that i had recieved.
All in all i am quids in pocket and iv many models all thanks to Atlas Editions.
Thank you.
PC.

We had two collections going when the company closed were are still missing items from both and being chased for payment which I refused till we get missing items

I have been trying for months to cancel my subscription but ever number I find to call customer service just rings out or only gives me the choice to pay if I owe anything. So frustrated!! Please people avoid at all cost it's a scam!!

AVOID....
Not finished my touring car collection and told me to purchase the rest on eBay. Waste of time

I have lost count of the number of times I have contacted customer services for this company, each time I have spoken to a different person each of which give me a different answer. Two of my collections are half completed and I want to complete them have done everything I was asked but still no action has happened. I am getting so frustrated by this and want a resolution as I find this situation totally unacceptable.

Drew Thompson

Can not look at details of invoices they are asking for payment, always an error has occurred.

Avoid them please, they cancel all the collections well before they are completed so that you never have the chance to get the entire sets, first the Jaguar collection and now the Dinky set, so please, save your money and go to a more reputable seller of models, as these people really do not care about the customer.

AN ADDITION

They keep contacting to me ask how they can help, as per the responses below, yet when i do reply, or give details here, or elsewhere, they can not be bothered to review those comments, and come up with an answer, so really why bother having a customer services dept is they never check up on the issues from a lot of collectors, and deal with them.

Totally useless company,

They have issues following simple instructions for payment.

The telephone staff need training on how to speak to people politely.

Worst of all they have stopped sending me models because apparently I have finished the collection, I'm not even halfway through.

The truth of it is they're in liquidation but will not tell customers the truth. No wonder the business has failed.

Very poor company who should be avoided at all costs.

Keep getting reminders when invoices were sent but no money ever taken, now two random payments have been taken, have not been able to get hold of anyone to find out what I owe, I will not pay the extra charges as I did send each invoice back on time, my customer no is 31974279

have emailed about missing cars from the jaguar collection and told they did have a problem but now sorted I phoned to see if I will still get the full collection spoke with Danny who just ended the call so re-phoned next person told me they do not get up-to-date information and then the bomb shell the company has gone into liquidation can any one tell if this is true?

Yet again I am being hounded from this despicable company. Today I have received another demand for money I do not owe. I have sent copies of bank statements showing all the payments made. I have tried to explain on the phone only for some stupid woman to keep asking me if I want to pay now over the phone. The best of it is I do not even know what this bill is for. Even the person on the phone could not tell me what it was for Dinky Toys is not enough. Get real and try to act like a reputable company get someone who answers the phone with a bit of knowledge about the statement I am talking about and perhaps we will get somewhere. I have tried to match up to all the statements I have received but it does not match. I did make a suggestion that that the name of the item should be added to the statements but obviously that fell on deaf ears. I am also now being charged for late payments. Well sorry to say but I DO NOT OWE ATLAS ONE PENNY. Send the debt collectors but they will also get short shrift from me.

Following my Trust Pilot reviews I have received a refund for my replacement DAF vehicle. So the account is now clear. No word on my broadband issues but my payments are still accepted.
Regards
Dennis

I have forgot my online password so sent my email address so I could reset and pay. I have now sent it 10 times over 2 weeks and have had no response! I have tried to ring to find out what is going on but after an American lady with a recorded message to tell me I will be 1min and 34 secs till I am dealt with, I get cut off after 3 minutes! Totally frustrated with it all and not happy at all as I collect 3 different models but would cancel,if I can tell someone!

If I could rate it less I would. ltAlhough I have sent copies of bank statements and paid by cheque for the last Dinky car received, an opel, AND even though the account was showing clear after I had contacted them, I have received another demand letter for over £18. When will these people get it through their thick heads I do not owe them a penny.
The invoice quoted does not tally with any invoice numbers I have neither does it state what it is for. I will have no alternative but to go to the small claims court and sue them for distress, stress and damages

Purchased many items with no problems but then................ purchased a fire engine (there offer when they are reduced and free if you purchase a second model) decided it was the only one I wanted and so paid for the one I had received and cancelled any further ones.
Oh no.............. next one arrived and so I tried contacting the company but no response. Invoiced for it and then anorher arrived. Tried contacting them again, and again, and again (you get the idea) but all to no avail. After 4 unwanted models arrived and demands for payments, of which there were never two the same, just seemed like they were invented new prices each time, I finally managed to speak to someone at the company who gave me a return code and so I packed and posted them back to Atlas.
But did it end there? NO!!!!!!! I was bombarded with demands and threats of the bailifs so after further numerous attempts I finally spoke to someone at their end again, told him I had returned the items and had proof of postage - never heard from them again.
AVOID this company at all costs because I would hate anyone to go through what I did.

I am now well into 4 collections with atlas and after some early problems stuff seemed to be arriving reguarly , . I am now left wondering whether the many rumours about atlas stopping mail order are correct as I have not recieved any products for some time . I wonder whether someone could let me know if I can expect any more shipments or if I should source the remaining items to complete my collections from the wholesalers who seem to be selling off a lot of atlas product

I have bought two complete collections from Atlas Editions and having read some of the negative comments posted on this site, I thought I should share my experiences with this company.

Being very interested in ships, I purchased first their Warships collection, followed by their Legendary Liners Series. The warships collection came in boxes made from cardboard with no clear plastic to see the ship inside. Many times I would eagerly receive the familiar package in the post, only to have my hopes dashed as I heard something rattling about inside! When I would open it up, all too often there would be broken masts, bent propeller shafts and smudges of glue splattered all over the model, their quality control definitely left a lot to be desired.

However if they could have improved on quality control, the same most certainly can NOT be said for their customer care! I usually phoned the company - I did email them a couple of times with the same response - and was always greeted politely and efficiently with the person on the other end of the line, who without any quibbles immediately assured me I would be sent a replacement although it might take three weeks for this to happen. What's more, they never once questioned my honesty, not even asking for the original model to be returned, but instead being told to give it to charity, keep it, or whatever.

And no more than three weeks later the replacement would arrive, and if it was faulty then again I would be told to keep it and yet another replacement dispatched.

The liners came in boxes which did have clear plastic in one side, allowing the contents to be scrutinised without having to open it. This made a huge difference to the quality of the model inside. Out of sixteen, I think only two had faults, and to be honest, if I wasn't so picky I could have lived with them. Nevertheless. and again without exception, when I did report an issue, I was treated with courtesy and respect, a replacement model was dispatched, and again they didn't ask for the original damaged model to be returned.

So in conclusion, I would have no reservations whatsoever in recommending Atlas Editions to anyone. Their quality control wasn't great with the warships series, but improved enormously with their liners. Their customer care was faultless, indeed they could teach a few companies I could mention how to deal with complaints, and I have no hesitation in giving them a full five stars! :O)

EDIT: Aww... just read AE will no longer be selling by mail order in the UK. I'm really sorry to learn this, a real shame... :(